Goal Zero Recalls Battery Packs Due to Fire Hazard
Home product recall 15-036. Announced by CPSC on Nov 25, 2014.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Nov 25, 2014. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- Replace what’s offered
- About 10,000 in the U.S. and 110 in Canada units, as CPSC gives them
- Not said injuries, in the notice
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The battery packs can overcharge, overheat, bulge and melt the battery pack’s enclosure, posing a fire hazard and risk of property damage.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using the recalled battery packs and contact Goal Zero for a free replacement battery pack.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: replace.
- How to reach the firm: Goal Zero toll-free at (877) 897-3193 from 6 a.m. to 6 p.m. MT Monday through Friday or online at www.goalzero.com and click on “Product Notifications” for more information.
Which ones are recalled?
This recall involves Goal Zero’s Sherpa brand 50 and 120 rechargeable battery packs that are used to charge cell phones, tablets, laptops and other devices. The battery packs can be plugged into an A/C wall outlet, a 12-volt car charger or an attachable solar panel for recharging. The lithium ion iron phosphate battery packs are silver and black. Goal Zero and Sherpa 50 or 120 are printed on one side of the battery pack. The serial number is printed on the other side. Serial numbers that start with S/N 11002 or S/N 11102 are included in the recall. Sherpa 50 battery packs with serial numbers starting with S50 are not included in this recall.
About 10,000 in the U.S. and 110 in Canada units, as CPSC gives them.
Goal Zero Sherpa brand 50 and 120 rechargeable battery packs.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 4 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Imported by Goal Zero LLC, Bluffdale, Utah.
- REI and other sporting goods stores nationwide and online at Amazon.com and Goalzero.com from March 2010 through November 2013 for between $200 and $400.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Goal Zero has received one report of a fire and two reports of property damage due to the battery packs overheating. One consumer reported becoming ill after breathing fumes from an overheated battery pack.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
-
U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.