Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert
Home product recall 14-187. Announced by CPSC on May 21, 2014.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on May 21, 2014. Copied from CPSC on Oct 19, 2026.
- Refund or Repair what’s offered
- About 440,000 units, as CPSC gives them
- Reported injuries, in the notice (needs attention)
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to “off” and grayed out. No further action is required and consumers can continue to use their devices.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: refund or repair.
- How to reach the firm: Nest Labs at (800) 249-4280 anytime or online at www.nest.com and click on Nest Protect Safety Notice for more information.
Which ones are recalled?
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word “nest” is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the “On” position in Nest Protect Settings.
About 440,000 units, as CPSC gives them.
Nest Protect: Smoke + CO Alarm.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Imported by Nest Labs Inc., Palo Alto, Calif.
- Distributed by Nest Labs Inc., Palo Alto, Calif.
- Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Nest Labs has received no reports of incidents, injuries or property damage.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.