Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure
Home product recall 13-280. Announced by CPSC on Sep 11, 2013.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Sep 11, 2013. Copied from CPSC on Oct 19, 2026.
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies the end user or system administrator to replace the pendant battery.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- What the company offers to fix a recalled product or vehicle: a repair, a replacement or a refund, as the recall notice says. For a vehicle, dealers make the safety repair free. Follow the notice’s own steps, or contact the company it names. Source: CPSC; NHTSA (49 U.S.C. 30120).: repair.
- How to reach the firm: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions and Products tab for more information about the recall.
Which ones are recalled?
The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with emergency, call and check buttons. The emergency button is red on the Classic model and grey on the SelectX model. Recalled Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. The first four digits of the serial number are manufacture dates from January 2008 through August 2010 in WWYY format. Recalled SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617 The first four digits represent manufacture dates June 2008 through July 2013 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the base station, with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall.
About 24,000 units, as CPSC gives them.
Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Visonic Ltd., Tel Aviv, Israel.
- Imported by Visonic Ltd., Westford, Mass.
- Visonic distributors and professional alarm installation firms nationwide from January 2008 through August 2013 for between $220 and $240 for the kits.
- Made in Israel, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.