Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard
Home product recall 09-010. Announced by CPSC on Oct 14, 2008.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Oct 14, 2008. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- About 525,000 (an additional 675,000 were sold outside the U.S.) units, as CPSC gives them
- Not said injuries, in the notice
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm’s Web site at www.jabra.com
Which ones are recalled?
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. “GN Netcom” or “GN9120” is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled “Made by ATL (Amperex Technology Ltd.)” and “(ATL P/N 603028).” Batteries sold as a replacement part are labeled “GN9120 battery replacement kit.”
About 525,000 (an additional 675,000 were sold outside the U.S.) units, as CPSC gives them.
GN9120 Wireless Headsets.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by GN Netcom Inc., Nashua, New Hampshire.
- Made by Amperex Technology Limited (ATL), Hong Kong (battery).
- GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.