Hearth Record

Gamewell-FCI Recalls to Upgrade Software Used with Fire Alarm System Control Panels

Home product recall 07-565. Announced by CPSC on Jul 27, 2007.

CPSC’s own notice, on cpsc.gov

Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.

The short answer

Announced by CPSC on Jul 27, 2007. Copied from CPSC on Oct 19, 2026.

Every line below is in CPSC’s own words, with its source beside it.

What’s wrong with it?

The software in the fire alarm system could fail to recognize when a detector needs servicing as a result of the buildup of dust, dirt, or other environmental pollutants, which could result in the system failing to respond in the event of a fire.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What should you do?

Gamewell-FCI is contacting customers directly and providing a free firmware software upgrade.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

  • How to reach the firm: For additional information, contact Gamewell-FCI at (800) 633-1311 between 8 a.m. and 5 p.m. ET Monday through Friday, or go to the firm’s Web site at www.gamewell-fci.com

Which ones are recalled?

The software upgrade involves the Gamewell-FCI model 600 Series control panel using System Sensor compatible line cards, SmartScan. These panels are components of the Gamewell-FCI 600 Series fire alarm system. They provide the signaling line circuits and display information for the system.

About 1,100 units, as CPSC gives them.

Gamewell-FCI 600 Series SmartScan Fire Alarm Control Panels.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

CPSC’s photos

CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.

Who made and sold it?

  • Made by Gamewell-FCI, Northford, Conn.
  • Authorized distributors nationwide from October 2004 through May 2007 for between about $400 and $3,500. Authorized distributors resold and installed the control panels for commercial end users in facilities such as hotels and office buildings.
  • Made in United States, as the notice gives it.
Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

Was anyone hurt?

Gamewell-FCI has received no reports of the firmware failing to operate in the event of a fire.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What the record doesn’t say

  • The notice lists no UPCs, so check the model, the description and the photos.
  • The notice lists no model numbers in a field of their own; its description may give them.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • U.S. Consumer Product Safety Commission, Recalls API.

    Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

Sign in

A free account keeps your watch list, shortlists, comparisons and saved searches on every device, and can email you when something you watch changes. Browsing never needs one.