Gateway Inc. Recalls Notebook Computer Batteries Due to Fire Hazard
Home product recall 07-219. Announced by CPSC on Jun 19, 2007.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Jun 19, 2007. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- About 14,000 units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
These lithium-ion battery packs can overheat, which could pose a fire hazard to consumers. This is not an internal battery cell defect.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers should stop using these recalled batteries immediately and contact Gateway to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery pack, and using the AC adapter and power cord to power the system until the replacement battery is received.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: For additional information, contact Gateway at (800) 292-6813 between 7 a.m. and 10 p.m. CT seven days a week or visit the company’s Web site at www.gateway.com/battery
Which ones are recalled?
The recalled battery packs were shipped as the primary or spare battery pack for some Gateway 400VTX and 450ROG series notebooks, and are identified by part numbers: 6500760 or 6500761. The part number and “made by SMP” are printed on a label on the underside of the battery pack.
About 14,000 units, as CPSC gives them.
Gateway Lithium-Ion Battery Packs.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Distributed by Gateway Inc., Irvine, Calif.
- Gateway’s professional and direct distributors and Gateway Country stores nationwide from May 2003 through August 2003. The computers with these batteries sold for between $1,200 and $2,400 and individual batteries sold for between $60 and $90.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Gateway has received four reports of battery packs overheating, including minor property damage. No injuries have been reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.