Polycom Inc. Recalls Conference Phone Batteries for Fire Hazard
Home product recall 06-092. Announced by CPSC on Feb 17, 2006.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Feb 17, 2006. Copied from CPSC on Oct 19, 2026.
- About 21,000 units in the U.S. (About 27,700 units worldwide) units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
These batteries can overheat, which could pose a fire or burn hazard.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
Which ones are recalled?
The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows: Part Number SKU number Date Code 1520-07803-001 2200-07803-001 1205 or earlier (December 2005) 1520-07804-001 2200-07804-001 1205 or earlier (December 2005) The batteries have a black or white plastic coating and a white label with the following title: “RECHARGEABLE Li-ion BATTERY.” The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.
About 21,000 units in the U.S. (About 27,700 units worldwide) units, as CPSC gives them.
Lithium-Ion batteries in SoundStation2W wireless conference phone.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 4 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Polycom Inc., Pleasanton, Calif.
- Distributed by Barbeques Galore Inc., Lake Forest, Calif.
- Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.