Hearth Record

CPSC, SecureAlert Announce Recall of Safety and Security Phones

Home product recall 04-513. Announced by CPSC on Nov 18, 2003.

CPSC’s own notice, on cpsc.gov

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The short answer

Announced by CPSC on Nov 18, 2003. Copied from CPSC on Oct 19, 2026.

Every line below is in CPSC’s own words, with its source beside it.

What’s wrong with it?

Using the test button can result in the battery being drained without the user’s knowledge. Without battery power, the phone is unable to call for assistance in an emergency.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What should you do?

Call SecureAlert to arrange a free replacement. SecureAlert is directly contacting owners of these products. Until the replacement phone is received, consumers should refrain from using the test button on their recalled phone.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

  • How to reach the firm: Call SecureAlert toll-free at (800) 584-4176 between 8 a.m. and 4 p.m. Monday through Friday (MT).

Which ones are recalled?

This recall involves GPS2000 MobilePAL+GPS units with serial numbers between 08810948 and 08813447, which can be found on a label in the battery compartment. They are white phones with a red “call” button and a gray “test” button that notifies an emergency call center and can track callers using the Global Positioning System (GPS). “MobilePal+GPS” is written on the front of the phones.

1,000 units, as CPSC gives them.

GPS2000 MobilePAL+GPS Safety and Security Phones.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

CPSC’s photos

CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.

Who made and sold it?

  • Distributed by SecureAlert Inc., Salt Lake City, Utah.
  • SecureAlert and private security dealers nationwide, from May 2003 through July 2003.
  • Made in Japan, as the notice gives it.
Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

Was anyone hurt?

SecureAlert has received 10 reports of batteries being exhausted as a result of this problem. No injuries have been reported.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What the record doesn’t say

  • The notice lists no UPCs, so check the model, the description and the photos.
  • The notice lists no model numbers in a field of their own; its description may give them.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • U.S. Consumer Product Safety Commission, Recalls API.

    Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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