CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
Home product recall 03-553. Announced by CPSC on Sep 26, 2003.
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The short answer
Announced by CPSC on Sep 26, 2003. Copied from CPSC on Oct 19, 2026.
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle or continues to ride, after receiving a low-battery alert.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Call Segway LLC for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products. Riders are reminded that, even after the software upgrade, appropriate operating techniques, as described in Segway HT user materials, are essential to safety.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET).
Which ones are recalled?
This recall involves all Segway HT i167 (“i Series”) models sold to consumers. In addition, Segway LLC is including all e167 (“e Series”) and i167 models sold to commercial users, and all p133 (“p Series”) models sold to consumers in test markets.
Approximately 6,000 units, as CPSC gives them.
Segway “i Series” Human Transporters (HT).
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 3 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Segway LLC, Manchester, New Hampshire.
- Directly by Segway LLC and through certain dealers and resellers, from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.
- Made in United States, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.