CPSC, Sony Electronics Inc. Announce Recall of Certain VAIO Notebook Computers
Home product recall 03-197. Announced by CPSC on Sep 25, 2003.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Sep 25, 2003. Copied from CPSC on Oct 19, 2026.
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Users could receive a mild electric shock, when the recalled computers are connected to a phone line and the phone rings.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers with VAIO notebooks included in the recall should disconnect their modem from the phone line immediately, and contact Sony to arrange for a free repair. Sony also will extend the current limited warranty for repaired products to 2 years from date of original purchase.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: Call Sony at (800) 880-9743 anytime or visit their website at www.sony.com/pcsupport
Which ones are recalled?
Only Sony VAIO notebook computers with model numbers PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall. These computers will have slow modem speeds, generally below 24K, while using the notebook’s AC adapter. Consumers unsure of their modem speed can check it at the Sony PC support Web site: www.sony.com/pcsupport. Sony previously announced this recall on July 10, 2003
About 5,600 units, as CPSC gives them.
Sony VAIO notebook computers.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Sony Corp., Tokyo, Japan.
- Electronic and computer stores nationwide, from June 2003 through July 2003, for about $1,500.
- Made in China, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
None reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.