Hearth Record

CPSC, OnQ Technologies Announce Recall of Telephone Line-Sharing Devices

Home product recall 03-181. Announced by CPSC on Sep 10, 2003.

CPSC’s own notice, on cpsc.gov

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The short answer

Announced by CPSC on Sep 10, 2003. Copied from CPSC on Oct 19, 2026.

Every line below is in CPSC’s own words, with its source beside it.

What’s wrong with it?

A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What should you do?

Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

  • How to reach the firm: Call OnQ at (800) 321-2343 between 8 a.m. and 7 p.m. ET Monday through Friday, or go to the firm’s website at www.onqtech.com

Which ones are recalled?

The recalled units are labeled “OnQ” and “1x8 ENHANCED TELECOM w/SURGE.” The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, “SECURITY.” The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of “2303” (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.

3,000 units, as CPSC gives them.

OnQ Telephone Line-Sharing Devices.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

CPSC’s photos

CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.

Who made and sold it?

  • Made by OnQ Technologies, Middletown, Pa.
  • Distributors of electrical devices and sold by professional installers nationwide and in Canada, between November 2002 and June 2003, for about $80.
  • Made in United States, as the notice gives it.
Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

Was anyone hurt?

None reported.

Source:

CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.

What the record doesn’t say

  • The notice lists no UPCs, so check the model, the description and the photos.
  • The notice lists no model numbers in a field of their own; its description may give them.
  • How many have been returned or fixed isn’t in the notice.
Source:

Hearth Record wrote these lines.

Sources

  • U.S. Consumer Product Safety Commission, Recalls API.

    Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.

Source:

Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 8, 2026. Updated monthly.

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