CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems
Home product recall 02-512. Announced by CPSC on Dec 17, 2001.
- CPSC: stop using it
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Dec 17, 2001. Copied from CPSC on Oct 19, 2026.
- Stop using it what CPSC tells owners to do now (needs attention)
- About 46,000 units, as CPSC gives them
- None injuries, CPSC’s notice says
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications to request a replacement power supply.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: Consumers may contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday.
Which ones are recalled?
These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name “PowDec” and the model “WP12303N” are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B.
About 46,000 units, as CPSC gives them.
Power Supplies used with Next Level ADSL/VDSL ETHERset (modem) units.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 1 photo on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by PowDec Technologies, Inc..
- Distributed by Next Level Communications, Rohnert Park, CA.
- ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide, from February 1999 to May 2001, for a suggested retail price between $225 and $250.
- Made in Taiwan, as the notice gives it.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.