CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Home product recall 02-226. Announced by CPSC on Aug 8, 2002.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CPSC’s own notice is on cpsc.gov.
The short answer
Announced by CPSC on Aug 8, 2002. Copied from CPSC on Oct 19, 2026.
Every line below is in CPSC’s own words, with its source beside it.
What’s wrong with it?
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What should you do?
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
- How to reach the firm: For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their website at www.motorola.com
Which ones are recalled?
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. “MOTOROLA” and “INTERACTIVE DIGITAL COMMUNICATIONS” are written on the front of the units. The model number, “DCT2000” is written on the cover of the user guide that came with the box. Motorola’s DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
About 1 million units, as CPSC gives them.
Motorola DCT2000 digital cable set-top boxes.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
CPSC’s photos
CPSC shows 2 photos on its notice. Hearth Record doesn’t copy them; each opens on cpsc.gov.
Who made and sold it?
- Made by Motorola Inc. Broadband Communications Sector, Horsham, Pa.
- Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services, from March 2002 through June 2002.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
Was anyone hurt?
CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.
CPSC, Recalls API. Checked Oct 19, 2026. Updated daily.
What the record doesn’t say
- The notice lists no UPCs, so check the model, the description and the photos.
- The notice lists no model numbers in a field of their own; its description may give them.
- How many have been returned or fixed isn’t in the notice.
Hearth Record wrote these lines.
Sources
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U.S. Consumer Product Safety Commission, Recalls API.
Checked Oct 19, 2026. Updated daily. Public domain (U.S. Government work). CPSC asks to be credited, and that no endorsement be implied.
Recalls of kids’ and home products are from the U.S. Consumer Product Safety Commission (CPSC). CPSC does not endorse Hearth Record. Copied on Oct 19, 2026.