Willow Tree Healthcare Center

A nursing home in Charles Town, West Virginia 25414

1263 South George Street, Charles Town, West Virginia 25414. (304) 725-6575.

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The short answer

Record last released by CMS on Oct 28, 2026.

4of 5 CMS’s overall rating
12 health citations at the latest inspection cycle West Virginia average: 11.4
3.59 nurse hours per resident per day West Virginia average: 3.71
1 fine in the last three years (needs attention)

The last 24 months 24 citations in 6 months of the last 36. Last cited Oct 2025. Most serious: actual harm (G). Every month

Each figure’s source sits beside it, in its section below.

What these words mean7

Star ratings: CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey): A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation: What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Scope and severity (A to L): CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
Nurse staffing hours: The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
Fines and payment denials: A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
Capacity: The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

12 health citations at the latest inspection cycle

The West Virginia average is 11.4.

Last standard inspection Jul 24, 2025.

Most serious in three years: actual harm (G), at a complaint inspection on May 22, 2024

CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

When those citations happened

24 citations in 6 months of the last 36. Last cited Oct 2025. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.

24 citations by month over the last 3 years. Each cell is one month.
	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
2023												Dec
2024	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
2025	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
2026	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most

Hearth Record drew this from the dates and levels in the source’s own records.

All 24 citations in the last three years

Grouped by inspection, newest first. Each carries , from A, the least serious, to L, the most. 15 came from complaint inspections.

CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Oct 30, 2025: complaint inspection3 citations

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Rule F0600. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Dec 5, 2025.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Rule F0609. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Dec 5, 2025.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Dec 5, 2025.

Jul 24, 2025: standard inspection9 citations

Reasonably accommodate the needs and preferences of each resident.

Rule F0558. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Honor the resident’s right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Rule F0561. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Rule F0584. E: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Rule F0609. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Provide care and assistance to perform activities of daily living for any resident who is unable.

Rule F0677. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Rule F0684. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Rule F0689. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Rule F0812. E: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.
Provide and implement an infection prevention and control program.

Rule F0880. E: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Aug 29, 2025.

May 7, 2025: complaint inspection1 citation

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: May 7, 2025.

Jul 25, 2024: complaint inspection2 citations

Prepare residents for a safe transfer or discharge from the nursing home.

Rule F0624. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 23, 2024.
Provide and implement an infection prevention and control program.

Rule F0880. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 23, 2024.

May 22, 2024: complaint inspection3 citations

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Rule F0600. G: actual harm. From a complaint. Correction date, as CMS recorded it: Mar 28, 2024.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Rule F0609. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 28, 2024.
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Rule F0657. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Jun 28, 2024.

Jan 19, 2024: complaint inspection6 citations

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Rule F0609. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.
Respond appropriately to all alleged violations.

Rule F0610. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.
Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.

Rule F0656. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.
Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Rule F0689. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.
Provide safe, appropriate dialysis care/services for a resident who requires such services.

Rule F0698. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Mar 1, 2024.

Is it certified, and in good standing?

Certified for Medicare and Medicaid since Oct 10, 1997.
Not on CMS’s special focus list.
No abuse icon from CMS.
No change of ownership in the last 12 months.
CMS lists its ownership as for profit, corporation.
104 certified beds.

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Has it been fined or penalized?

1 fine in the last three years, $8,018 in all.
No Medicare payment denials in the last three years.
15 citations in the last three years came from complaint inspections.

CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Fines and payment denials, newest first
Date	Kind	Amount
May 22, 2024	Fine	$8,018

Who does the caring?

3.59 nurse hours per resident per day

The West Virginia average is 3.71.

CMS publishes staffing about four months after the fact.

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

Staffing measures
Measure	This home	West Virginia average
Nurse hours per resident per day	3.59	3.71
Of which registered nurses	0.62	0.74
At weekends	3.03	3.17
Nursing staff turnover	41.3%	43.7%
Registered nurse turnover	35.3%	42.4%
Administrators who left	0	Not given

Who owns it?

WO Holdings LLC owns 100% directly since Jan 1, 2016.
So George Mgt, LLC runs it.
8 owners or officers are people: Dominic A Romeo (runs it (operational or managerial control)); Jacob Helman (runs it (operational or managerial control)); Jacob Helman (additional disclosable party (controls, leases property to, or provides services to the home)); Vasant Datta (runs it (operational or managerial control)); Vasant Datta (additional disclosable party (controls, leases property to, or provides services to the home)); Donna Groves (runs it (operational or managerial control)); Charles Stoltz (runs it (operational or managerial control)); Charles Stoltz (on the governing body (managing control)).
Part of Communicare Health (109 homes in CMS’s data).
No private-equity firm among the owners CMS lists.
A real-estate investment trust is among the owners CMS lists.

CMS, All Owners. Checked Nov 5, 2026. Updated monthly.

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Organisations CMS lists
Organisation	Role	Share	Since
WO Holdings LLC	Owns a share directly	100%	Jan 1, 2016
Rrw, LLC	Owns 5% or more through other companies	93.48%	Jan 1, 2016
Rrw, LLC	Owns a share through other companies	93.48%	Jan 1, 2016
Health Care Holdings, LLC	Owns 5% or more through other companies	93.48%	Jan 1, 2016
Health Care Holdings, LLC	Owns a share through other companies	93.48%	Jan 1, 2016
I. Rosedale Irrevocable Trust	Owns 5% or more through other companies	31.16%	Jan 1, 2016
I. Rosedale Irrevocable Trust	Owns a share through other companies	31.16%	Jan 1, 2016
Wilheim Family Investment Company, Inc.	Owns 5% or more through other companies	31.16%	Jan 1, 2016
I. Rosedale Family Investment Company Inc.	Owns 5% or more through other companies	31.16%	Jan 1, 2016
I. Rosedale Family Investment Company Inc.	Owns a share through other companies	31.16%	Jan 1, 2016
Rosedale Family Investment Company, Inc.	Owns 5% or more through other companies	31.16%	Jan 1, 2016
Rosedale Family Investment Company, Inc.	Owns a share through other companies	31.16%	Jan 1, 2016
S.l. Rosedale Irrevocable Trust	Owns 5% or more through other companies	31.16%	Jan 1, 2016
S.l. Rosedale Irrevocable Trust	Owns a share through other companies	31.16%	Jan 1, 2016
R.s. Wilheim Irrevocable Trust	Owns a share through other companies	15.89%	Jan 1, 2016
Ronald S Wilheim 2012 Spousal Trust	Owns 5% or more through other companies	15.27%	Jan 1, 2016
Ronald S Wilheim 2012 Spousal Trust	Owns a share through other companies	15.27%	Jan 1, 2016
C.r. Stoltz Family Investment Company Inc.	Owns a share through other companies	6.52%	Jan 1, 2016
C.r. Stoltz Irrevocable Trust	Owns 5% or more through other companies	6.52%	Jan 1, 2016
C.r. Stoltz Irrevocable Trust	Owns a share through other companies	6.52%	Jan 1, 2016
So George Mgt, LLC	Runs it (operational or managerial control)		Jan 1, 2016
So George Mgt, LLC	Additional disclosable party (controls, leases property to, or provides services to the home)		Apr 22, 2025
An organisation CMS lists without a name	Additional disclosable party (controls, leases property to, or provides services to the home)		Jun 4, 2025
An organisation CMS lists without a name	Additional disclosable party (controls, leases property to, or provides services to the home)		Jan 1, 2016

How do residents fare?

CMS rates its quality measures 5 of 5 (West Virginia average 3.8).

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

CMS’s star ratings, from 1 to 5
Measure	Rating
Overall rating	4 of 5
Health inspections	3 of 5
Staffing	3 of 5
Quality measures	5 of 5

How does it compare nearby?

Among the 12 nearest homes, within 19.0 miles, this one had the 5th most health citations at the latest inspection cycle (12; the middle value was 10.5).

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

The 12 nearest, by straight-line distance
Place	Miles away	Citations, latest cycle
Willow Tree Healthcare Center This nursing home		12
Shenandoah Center	1.0	9
Canterbury Center	11.2	12
Rose Hill Health and Rehab	11.2	19
Care Haven Center	11.4	6
Martinsburg Healthcare Center	15.2	8
Winchester Health & Rehabilitation	17.7	27
Shenandoah Valley Westminster Canterbury	18.2	3
Evergreen Health and Rehabilitation Center	18.3	28
Heritage Hall-Leesburg	18.3	4
Loudoun Rehabilitation and Nursing Center	18.6	26
South Mountain Rehab Center	19.0	5

What the record doesn’t say

Complaints that didn’t lead to a citation aren’t published.
Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.

Sources

Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).

Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).

Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).

Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).

Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).

Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

This copy of the record was made on Nov 5, 2026.

From the home

The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.

Willow Tree Healthcare Center

The short answer

What did inspectors find?

When those citations happened

All 24 citations in the last three years

Is it certified, and in good standing?

Has it been fined or penalized?

Who does the caring?

Who owns it?

How do residents fare?

How does it compare nearby?

What the record doesn’t say

Sources

From the home

Replies

Paid listing

How to read a record

Every fact names its source.

A number never stands alone.

What needs attention is marked.

The public record comes first.