Lake Country Health Services
A nursing home in Oconomowoc, Wisconsin 53066
2195 North Summit Village Way, Oconomowoc, Wisconsin 53066. (262) 560-2400.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 2of 5 CMS’s overall rating
- 2 health citations at the latest inspection cycle Wisconsin average: 9.4
- 3.71 nurse hours per resident per day Wisconsin average: 4.25
- 2 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 health citations at the latest inspection cycle
The Wisconsin average is 9.4.
Last standard inspection Aug 27, 2025.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Mar 12, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
33 citations in 5 months of the last 36. Last cited Aug 2025. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 33 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 26 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Aug 27, 2025: standard inspection2 citations
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Ensure medication error rates are not 5 percent or greater.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 12, 2025: complaint inspection3 citations
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Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
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Ensure that residents are free from significant medication errors.
Nov 4, 2024: complaint inspection14 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Honor the resident’s right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Respond appropriately to all alleged violations.
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Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Plan the resident’s discharge to meet the resident’s goals and needs.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Provide or get specialized rehabilitative services as required for a resident.
Jun 20, 2024: standard inspection5 citations
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Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
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Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
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Provide enough food/fluids to maintain a resident’s health.
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Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 20, 2024: standard and complaint inspection4 citations
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Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide safe, appropriate pain management for a resident who requires such services.
Feb 29, 2024: complaint inspection5 citations
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Ensure that residents are fully informed and understand their health status, care and treatments.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Nov 23, 2009.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 100 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 2 fines in the last three years, $120,868 in all.
- 1 Medicare payment denial in the last three years.
- 26 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Mar 12, 2025 | Fine | $16,985 |
| Nov 4, 2024 | Medicare payment denial | Not given |
| Nov 4, 2024 | Fine | $103,883 |
Who does the caring?
3.71 nurse hours per resident per day
The Wisconsin average is 4.25.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Wisconsin average |
|---|---|---|
| Nurse hours per resident per day | 3.71 | 4.25 |
| Of which registered nurses | 0.86 | 0.98 |
| At weekends | 3.38 | 3.75 |
| Nursing staff turnover | 45.5% | 46.7% |
| Registered nurse turnover | 34.8% | 40.1% |
| Administrators who left | 0 | Not given |
Who owns it?
- Nshf Operations LLC owns 100% directly since Jul 24, 2017.
- North Shore Healthcare LLC and Cliftonlarsonallen and Wipfli LLP and Nsh Rehab LLC and Continuum Therapy Partners LLC and Cibc Bank USA run it.
- 23 owners or officers are people: Jeffrey C Hoehn (owns 5% or more through other companies, 40%); Jeffrey C Hoehn (corporate director, 40%); Troy T Baumann (owns 5% or more through other companies, 40%); Troy T Baumann (corporate director, 40%); David Mills (owns 5% or more through other companies, 20%); Brian Purtell (runs it (operational or managerial control)); Brian Purtell (additional disclosable party (controls, leases property to, or provides services to the home)); Ana Perelman (runs it (operational or managerial control)); Ana Perelman (additional disclosable party (controls, leases property to, or provides services to the home)); Cara Hamm (runs it (operational or managerial control)); Cara Hamm (additional disclosable party (controls, leases property to, or provides services to the home)); Lauren Greer (runs it (operational or managerial control)); Lauren Greer (additional disclosable party (controls, leases property to, or provides services to the home)); Jeffrey C Hoehn (runs it (operational or managerial control)); Jeffrey C Hoehn (additional disclosable party (controls, leases property to, or provides services to the home)); Troy T Baumann (runs it (operational or managerial control)); Troy T Baumann (additional disclosable party (controls, leases property to, or provides services to the home)); Christina Belongia (runs it (operational or managerial control)); Christina Belongia (additional disclosable party (controls, leases property to, or provides services to the home)); Colleen Patzer (runs it (operational or managerial control)); Colleen Patzer (additional disclosable party (controls, leases property to, or provides services to the home)); Darren Gee (runs it (operational or managerial control)); Darren Gee (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of North Shore Healthcare (57 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| North Shore Healthcare LLC | Runs it (operational or managerial control) | 100% | Oct 1, 2017 |
| Cibc Bank USA | Holds 5% or more security interest | 100% | Dec 3, 2025 |
| Nshf Operations LLC | Owns 5% or more directly | 100% | Jul 24, 2017 |
| Cliftonlarsonallen | Runs it (operational or managerial control) | May 22, 2018 | |
| Cliftonlarsonallen | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 15, 2025 | |
| North Shore Healthcare LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 15, 2025 | |
| Wipfli LLP | Runs it (operational or managerial control) | Feb 1, 2025 | |
| Wipfli LLP | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 15, 2025 | |
| Nsh Rehab LLC | Runs it (operational or managerial control) | Mar 1, 2025 | |
| Nsh Rehab LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 13, 2025 | |
| Continuum Therapy Partners LLC | Runs it (operational or managerial control) | Mar 1, 2025 | |
| Continuum Therapy Partners LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 15, 2025 | |
| Nshw Wisconsin LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 12, 2025 | |
| Canyon Woh, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Oct 21, 2022 | |
| Cibc Bank USA | Runs it (operational or managerial control) | Dec 3, 2025 |
How do residents fare?
- CMS rates its quality measures 4 of 5 (Wisconsin average 3.2).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 2 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 4 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 16.0 miles, this one had the 11th most health citations at the latest inspection cycle (2; the middle value was 13).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Lake Country Health Services This nursing home | 2 | |
| Masonic Center for Health & Rehab Inc. | 2.8 | 1 |
| Shorehaven Hlth & Rehab Ctr | 4.7 | 5 |
| Lindengrove Waukesha | 10.7 | 14 |
| Avina of Pewaukee | 10.8 | 14 |
| Complete Care at Kensington | 11.7 | 5 |
| Aria of Waukesha | 13.3 | 15 |
| Lindengrove Mukwonago | 14.4 | 9 |
| Watertown Health Care Center | 14.9 | 55 |
| Marquardt Memorial Manor | 15.4 | 19 |
| Complete Care at Care Age | 15.5 | 12 |
| Franciscan Woods | 16.0 | 21 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.