Complete Care at Manitowoc LLC
A nursing home in Manitowoc, Wisconsin 54220
2021 S Alverno Rd, Manitowoc, Wisconsin 54220. (920) 683-4100.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 4of 5 CMS’s overall rating
- 2 health citations at the latest inspection cycle Wisconsin average: 9.4
- 4.25 nurse hours per resident per day Wisconsin average: 4.25
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 health citations at the latest inspection cycle
The Wisconsin average is 9.4.
Last standard inspection Oct 1, 2025.
Most serious in three years: D: no actual harm, potential for more than minimal harm.
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
9 citations in 4 months of the last 36. Last cited Oct 2025. Most serious: no actual harm, potential for more than minimal harm (D). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 9 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 4 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Oct 1, 2025: standard inspection2 citations
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Provide enough food/fluids to maintain a resident’s health.
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jul 7, 2025: complaint inspection1 citation
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2024: complaint inspection3 citations
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
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Provide and implement an infection prevention and control program.
Jul 24, 2024: standard inspection3 citations
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Ensure medication error rates are not 5 percent or greater.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Oct 1, 1989.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 150 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 4 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
4.25 nurse hours per resident per day
The Wisconsin average is 4.25.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Wisconsin average |
|---|---|---|
| Nurse hours per resident per day | 4.25 | 4.25 |
| Of which registered nurses | 0.88 | 0.98 |
| At weekends | 3.81 | 3.75 |
| Nursing staff turnover | 39.1% | 46.7% |
| Registered nurse turnover | 50% | 40.1% |
| Administrators who left | 1 | Not given |
Who owns it?
- Snj Wisconsin LLC owns 60% directly since Jun 1, 2018; EEF Capital LLC owns 40% directly since Jun 1, 2018.
- 20 owners or officers are people: Shalom Stein (owns 5% or more through other companies, 39%); Nachum Schlaff (owns 5% or more through other companies, 20%); Benny Schlaff (owns 5% or more through other companies, 20%); Nisanel Yaakov Silverberg (owns 5% or more through other companies, 10.5%); Yosef Hellman (owns 5% or more through other companies, 10.5%); Nachum Schlaff (additional disclosable party (controls, leases property to, or provides services to the home)); Nisanel Yaakov Silverberg (additional disclosable party (controls, leases property to, or provides services to the home)); Cynthia Grindheim (runs it (operational or managerial control)); Cynthia Grindheim (additional disclosable party (controls, leases property to, or provides services to the home)); Karen Culp (runs it (operational or managerial control)); Karen Culp (additional disclosable party (controls, leases property to, or provides services to the home)); Pradeep Giriyappa (runs it (operational or managerial control)); Pradeep Giriyappa (additional disclosable party (controls, leases property to, or provides services to the home)); Brianna Christel (additional disclosable party (controls, leases property to, or provides services to the home)); Yosef Hellman (runs it (operational or managerial control)); Yosef Hellman (on the governing body (managing control)); Yosef Hellman (additional disclosable party (controls, leases property to, or provides services to the home)); Benny Schlaff (additional disclosable party (controls, leases property to, or provides services to the home)); Shalom Stein (on the governing body (managing control)); Shalom Stein (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Complete Care (85 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Snj Wisconsin LLC | Owns 5% or more directly | 60% | Jun 1, 2018 |
| EEF Capital LLC | Owns 5% or more directly | 40% | Jun 1, 2018 |
| Manitowoc Property LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 31, 2025 | |
| EEF Capital LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 1, 2018 | |
| Snj Wisconsin LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 1, 2018 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (Wisconsin average 3.2).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 2 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 22.3 miles, this one had the 11th most health citations at the latest inspection cycle (2; the middle value was 6.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Complete Care at Manitowoc LLC This nursing home | 2 | |
| River’s Bend Health Services | 1.9 | 10 |
| Shady Lane Nursing Care Center | 3.2 | 1 |
| St Marys Home for the Aged | 3.3 | 6 |
| North Ridge Health and Rehabilitation Center | 5.0 | 10 |
| Hamilton Health Services | 10.8 | 3 |
| Willowdale Health Services | 19.2 | 6 |
| Homestead Health Services | 19.5 | 7 |
| Morningside Health Services | 20.3 | 7 |
| Sheboygan Senior Community Inc. | 20.3 | 10 |
| Sheboygan Health Services | 21.8 | 5 |
| Edenbrook Sheboygan | 22.3 | 12 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.