Williams Bay Health Services
A nursing home in Williams Bay, Wisconsin 53191
146 Clover St, Williams Bay, Wisconsin 53191. (262) 245-6400.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 28 health citations at the latest inspection cycle Wisconsin average: 9.4
- 3.51 nurse hours per resident per day Wisconsin average: 4.25
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
28 health citations at the latest inspection cycle
The Wisconsin average is 9.4.
Last standard inspection Jun 3, 2026.
Most serious in three years: immediate jeopardy to health or safety (J), at a standard inspection on Jun 3, 2026
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
32 citations in 3 months of the last 36. Last cited Jun 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 32 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 4 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jun 3, 2026: standard inspection24 citations
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Keep residents’ personal and medical records private and confidential.
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Provide the required documentation or notification related to the resident’s needs, appeal rights, or bed-hold policies.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
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Provide care or services that was trauma informed and/or culturally competent.
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
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Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
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Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Ensure that residents are free from significant medication errors.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
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Provide and implement an infection prevention and control program.
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Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
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Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
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Provide behavior health training consistent with the requirements and as determined by a facility assessment.
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Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Jun 3, 2026: standard and complaint inspection3 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jan 26, 2026: complaint inspection1 citation
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2025: standard inspection4 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide safe, appropriate pain management for a resident who requires such services.
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Provide and implement an infection prevention and control program.
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Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 1, 1984.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 50 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 4 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
3.51 nurse hours per resident per day
The Wisconsin average is 4.25.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Wisconsin average |
|---|---|---|
| Nurse hours per resident per day | 3.51 | 4.25 |
| Of which registered nurses | 1.09 | 0.98 |
| At weekends | 3.18 | 3.75 |
| Nursing staff turnover | 47.1% | 46.7% |
| Registered nurse turnover | 42.9% | 40.1% |
| Administrators who left | 0 | Not given |
Who owns it?
- Nshr Operations LLC owns 100% directly since Oct 1, 2019.
- North Shore Healthcare LLC and Cliftonlarsonallen and Wipfli LLP and Nsh Rehab LLC and Continuum Therapy Partners LLC and Cibc Bank USA run it.
- 23 owners or officers are people: Jeffrey C Hoehn (owns 5% or more through other companies, 36%); Jeffrey C Hoehn (corporate director, 36%); Jeffrey C Hoehn (runs it (operational or managerial control), 36%); Troy T Baumann (owns 5% or more through other companies, 36%); Troy T Baumann (corporate director, 36%); Troy T Baumann (runs it (operational or managerial control), 36%); David Mills (owns 5% or more through other companies, 18%); Brian Purtell (runs it (operational or managerial control)); Brian Purtell (additional disclosable party (controls, leases property to, or provides services to the home)); Sarfraz Sidhu (runs it (operational or managerial control)); Sarfraz Sidhu (additional disclosable party (controls, leases property to, or provides services to the home)); Lauren Greer (runs it (operational or managerial control)); Lauren Greer (additional disclosable party (controls, leases property to, or provides services to the home)); Jeffrey C Hoehn (additional disclosable party (controls, leases property to, or provides services to the home)); Troy T Baumann (additional disclosable party (controls, leases property to, or provides services to the home)); Christina Belongia (runs it (operational or managerial control)); Christina Belongia (additional disclosable party (controls, leases property to, or provides services to the home)); Colleen Patzer (runs it (operational or managerial control)); Colleen Patzer (additional disclosable party (controls, leases property to, or provides services to the home)); Gail L Jacobson (runs it (operational or managerial control)); Gail L Jacobson (additional disclosable party (controls, leases property to, or provides services to the home)); Darren Gee (runs it (operational or managerial control)); Darren Gee (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of North Shore Healthcare (57 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Nshr Operations LLC | Owns 5% or more directly | 100% | Oct 1, 2019 |
| North Shore Healthcare LLC | Runs it (operational or managerial control) | 100% | Dec 1, 2019 |
| Cibc Bank USA | Holds 5% or more of the mortgage | 100% | Dec 31, 2024 |
| Cibc Bank USA | Holds 5% or more security interest | 100% | Dec 31, 2024 |
| The Lane Morrell Bowen Trust | Owns 5% or more through other companies | 10% | Oct 1, 2019 |
| Arrowhead 123 LLC | Owns 5% or more through other companies | 10% | Oct 1, 2019 |
| Cliftonlarsonallen | Runs it (operational or managerial control) | Dec 1, 2019 | |
| Cliftonlarsonallen | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 9, 2025 | |
| North Shore Healthcare LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 9, 2025 | |
| The Lane Morrell Bowen Trust | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 1, 2019 | |
| Wipfli LLP | Runs it (operational or managerial control) | Feb 1, 2025 | |
| Wipfli LLP | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 9, 2025 | |
| Nsh 146 Clover Street LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 1, 2019 | |
| Nsh Rehab LLC | Runs it (operational or managerial control) | Mar 1, 2025 | |
| Nsh Rehab LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 9, 2025 | |
| Continuum Therapy Partners LLC | Runs it (operational or managerial control) | Mar 1, 2025 | |
| Continuum Therapy Partners LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 9, 2025 | |
| Arrowhead 123 LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 1, 2019 | |
| Cibc Bank USA | Runs it (operational or managerial control) | Dec 31, 2024 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (Wisconsin average 3.2).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 3 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 18.7 miles, this one had the 3rd most health citations at the latest inspection cycle (28; the middle value was 8.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Williams Bay Health Services This nursing home | 28 | |
| Delavan Health Services | 5.6 | 1 |
| Geneva Lake Manor | 6.2 | 35 |
| Golden Years of Lake Geneva | 7.0 | 0 |
| Holton Manor | 7.1 | 10 |
| Lakeland Health Care Ctr | 7.1 | 1 |
| Mercy Harvard Hospital Care Center | 13.0 | 3 |
| Valley Hi Nursing Home | 15.2 | 9 |
| East Troy Manor | 16.0 | 0 |
| Burlington Health and Rehabilitation Center | 16.0 | 28 |
| Alden Meadow Park HCC | 16.5 | 8 |
| La Bella of Woodstock | 18.7 | 30 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.