Park Manor Rehabilitation Ctr
A nursing home in Walla Walla, Washington 99362
1710 Plaza Way, Walla Walla, Washington 99362. (509) 529-4218.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 5of 5 CMS’s overall rating
- 2 health citations at the latest inspection cycle Washington average: 15.7
- 4.37 nurse hours per resident per day Washington average: 4.42
- 1 fine in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
2 health citations at the latest inspection cycle
The Washington average is 15.7.
Last standard inspection May 15, 2026.
Most serious in three years: actual harm (G), at a standard inspection on Mar 28, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
7 citations in 3 months of the last 36. Last cited May 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 7 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
May 15, 2026: standard inspection2 citations
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 28, 2025: standard inspection4 citations
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide enough food/fluids to maintain a resident’s health.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
Feb 28, 2024: standard inspection1 citation
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Nov 1, 1972.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 99 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 1 fine in the last three years, $28,106 in all.
- No Medicare payment denials in the last three years.
- 0 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Mar 28, 2025 | Fine | $28,106 |
Who does the caring?
4.37 nurse hours per resident per day
The Washington average is 4.42.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Washington average |
|---|---|---|
| Nurse hours per resident per day | 4.37 | 4.42 |
| Of which registered nurses | 1.35 | 0.99 |
| At weekends | 3.69 | 3.82 |
| Nursing staff turnover | 31.9% | 43.9% |
| Registered nurse turnover | 21.7% | 43.8% |
| Administrators who left | 0 | Not given |
Who owns it?
- Pennant Healthcare LLC owns 100% directly since Aug 21, 2012; Ctr Partnership LP owns 100% directly since Jan 1, 2022.
- Mansbach Health Tools LLC runs it.
- 9 owners or officers are people: Ben Flinders (runs it (operational or managerial control), 0%); Ben Flinders (on the governing body (managing control)); Ben Flinders (additional disclosable party (controls, leases property to, or provides services to the home)); Chad Keetch (corporate officer, 0%); Christopher K Jenkins (runs it (operational or managerial control)); Christopher K Jenkins (on the governing body (managing control)); Christopher K Jenkins (additional disclosable party (controls, leases property to, or provides services to the home)); Soon Burnam (corporate officer, 0%); Soon Burnam (on the governing body (managing control)).
- Part of The Ensign Group (347 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Pennant Healthcare LLC | Owns 5% or more directly | 100% | Aug 21, 2012 |
| The Ensign Group Inc. | Owns 5% or more through other companies | 100% | Mar 1, 2000 |
| Ctr Partnership LP | Owns 5% or more directly | 100% | Jan 1, 2022 |
| Ensign Services Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 1, 2000 | |
| Ctr Partnership LP | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2022 | |
| Caretrust Gp LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2022 | |
| Mansbach Health Tools LLC | Runs it (operational or managerial control) | Mar 1, 2000 | |
| Caretrust Reit Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2022 | |
| Plaza Health Holdings LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2022 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (Washington average 4.1).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 5 of 5 |
| Health inspections | 5 of 5 |
| Staffing | 5 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 48.4 miles, this one had the 11th most health citations at the latest inspection cycle (2; the middle value was 11.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Park Manor Rehabilitation Ctr This nursing home | 2 | |
| Regency at the Park | 1.0 | 8 |
| Washington Odd Fellows Home | 1.9 | 16 |
| Washington State Walla Walla Veterans Home | 2.4 | 14 |
| Milton Freewater Health and Rehabilitation | 7.8 | 5 |
| Willowbrook Post Acute | 35.3 | 17 |
| Life Care Center of Kennewick | 39.3 | 17 |
| Avalon Health & Rehabilitation Center - Pasco | 39.3 | 22 |
| Regency Canyon Lakes Rehab and Nursing Center | 39.9 | 1 |
| Life Care Center of Richland | 46.9 | 28 |
| Richland Post Acute | 47.8 | 9 |
| Regency Hermiston Nursing & Rehab Center | 48.4 | 6 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.