The Plaza at Lubbock
A nursing home in Lubbock, Texas 79416
4910 Emory, Lubbock, Texas 79416. (806) 740-0800.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 6 health citations at the latest inspection cycle Texas average: 9.6
- 3.33 nurse hours per resident per day Texas average: 3.42
- 3 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
6 health citations at the latest inspection cycle
The Texas average is 9.6.
Last standard inspection Jan 8, 2026.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Jan 24, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
27 citations in 6 months of the last 36. Last cited Jan 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 28 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 15 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jan 8, 2026: standard inspection6 citations
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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PASARR screening for Mental disorders or Intellectual Disabilities
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Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
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Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
Jan 24, 2025: complaint inspection1 citation
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Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Dec 4, 2024: complaint inspection2 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Ensure that residents are free from significant medication errors.
Oct 17, 2024: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Protect each resident from the wrongful use of the resident’s belongings or money.
Oct 11, 2024: standard inspection7 citations
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Keep residents’ personal and medical records private and confidential.
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Honor the resident’s right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
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Provide activities to meet all resident’s needs.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
Sep 5, 2024: complaint inspection6 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 24, 2024: complaint inspection3 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 10, 2023: complaint inspection1 citation
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jul 5, 2006.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 132 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 3 fines in the last three years, $38,594 in all.
- 1 Medicare payment denial in the last three years.
- 15 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Jan 24, 2025 | Medicare payment denial | Not given |
| Jan 24, 2025 | Fine | $16,149 |
| Oct 11, 2024 | Fine | $8,824 |
| Sep 5, 2024 | Fine | $13,621 |
Who does the caring?
3.33 nurse hours per resident per day
The Texas average is 3.42.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Texas average |
|---|---|---|
| Nurse hours per resident per day | 3.33 | 3.42 |
| Of which registered nurses | 0.37 | 0.44 |
| At weekends | 2.84 | 2.99 |
| Nursing staff turnover | 59.4% | 50.8% |
| Registered nurse turnover | 16.7% | 49.8% |
| Administrators who left | 0 | Not given |
Who owns it?
- Hansford County Hospital District owns 100% directly since Feb 27, 2015.
- Pf Lubbock SNF Ops, LLC and Stonegate Senior Living, LP run it.
- 5 owners or officers are people: Jonathan C Bailey (corporate officer, 0%); Katherine Magness (runs it (operational or managerial control)); Katherine Magness (additional disclosable party (controls, leases property to, or provides services to the home)); Melissa R Cornett (additional disclosable party (controls, leases property to, or provides services to the home)); Derek Skinner (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Stonegate Senior Living (24 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Hansford County Hospital District | Owns 5% or more directly | 100% | Feb 27, 2015 |
| Umb Bank National Association | Holds 5% or more of the mortgage | 100% | Sep 23, 2021 |
| Pf Lubbock SNF Ops, LLC | Runs it (operational or managerial control) | 0% | Sep 23, 2021 |
| Pf Lubbock SNF Ops, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 5, 2025 | |
| Lifetime Wellness, Ltd. | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 23, 2021 | |
| Martus Financial Services, Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 31, 2023 | |
| Rehab Pro LP | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 23, 2021 | |
| Sanctuary LTC, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 23, 2021 | |
| Stonegate Senior Living, LP | Runs it (operational or managerial control) | Jun 22, 2022 | |
| Stonegate Senior Living, LP | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 5, 2025 | |
| Pharmerica Drug Systems LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Aug 27, 2017 | |
| Preservation Freehold Company | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 23, 2021 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (Texas average 3.8).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 2 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 5.3 miles, this one had the 9th most health citations at the latest inspection cycle (6; the middle value was 9.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| The Plaza at Lubbock This nursing home | 6 | |
| Whisperwood Nursing & Rehabilitation Center | 1.0 | 5 |
| Carillon Inc. | 1.2 | 7 |
| The Mildred & Shirley L. Garrison Geriatric Educat | 1.4 | 11 |
| Southern Specialty Rehab & Nursing | 2.2 | 10 |
| Mi Casita Nursing and Rehabilitation | 2.3 | 11 |
| Lubbock Health Care Center | 2.4 | 6 |
| Mesquite Post Acute Care | 2.5 | 12 |
| Lakeside Rehabilitation and Care Center | 2.5 | 20 |
| Avir at Lubbock | 3.7 | 9 |
| Avir at Heritage Oaks | 4.9 | 19 |
| Crown Point Health Suites | 5.3 | 4 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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