Windsor Mission Oaks
A nursing home in San Antonio, Texas 78214
3030 S Roosevelt Ave, San Antonio, Texas 78214. (210) 924-8151.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 11 health citations at the latest inspection cycle Texas average: 9.6
- 2.76 nurse hours per resident per day Texas average: 3.42
- 1 fine in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
11 health citations at the latest inspection cycle
The Texas average is 9.6.
Last standard inspection Jun 27, 2025.
Most serious in three years: immediate jeopardy to health or safety (J), at a standard and complaint inspection on May 8, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
26 citations in 3 months of the last 36. Last cited Jun 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 26 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 16 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jun 12, 2026: complaint inspection1 citation
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Provide and implement an infection prevention and control program.
Jun 27, 2025: standard inspection10 citations
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Ensure that residents are fully informed and understand their health status, care and treatments.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
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Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
May 23, 2024: complaint inspection2 citations
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Respond appropriately to all alleged violations.
May 8, 2024: standard and complaint inspection13 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Reasonably accommodate the needs and preferences of each resident.
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Keep residents’ personal and medical records private and confidential.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
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Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
-
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Provide and implement an infection prevention and control program.
-
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
-
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
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Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
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Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Oct 20, 1994.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, other.
- 150 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 1 fine in the last three years, $10,842 in all.
- No Medicare payment denials in the last three years.
- 16 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| May 8, 2024 | Fine | $10,842 |
Who does the caring?
2.76 nurse hours per resident per day
The Texas average is 3.42.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Texas average |
|---|---|---|
| Nurse hours per resident per day | 2.76 | 3.42 |
| Of which registered nurses | 0.29 | 0.44 |
| At weekends | 2.22 | 2.99 |
| Nursing staff turnover | 29.9% | 50.8% |
| Registered nurse turnover | 14.3% | 49.8% |
| Administrators who left | 0 | Not given |
Who owns it?
- Regency IHS of Windsor Mission Oaks, LLC owns 100% directly since Apr 1, 2022; Val Verde County Hospital District owns 100% directly since Apr 1, 2022.
- Regency IHS of Windsor Mission Oaks, LLC and Regency Integrated Health Services LLC and Val Verde County Hospital District run it.
- 17 owners or officers are people: Hermelindo Ramirez (runs it (operational or managerial control)); Hermelindo Ramirez (additional disclosable party (controls, leases property to, or provides services to the home)); Laura Givens (additional disclosable party (controls, leases property to, or provides services to the home)); Robin Palmer (on the governing body (managing control)); Patricia Gibson (on the governing body (managing control)); Cris Diaz (on the governing body (managing control)); Christoper Diaz (additional disclosable party (controls, leases property to, or provides services to the home)); Barbara B Clapp (on the governing body (managing control)); Nicholas Johnson (additional disclosable party (controls, leases property to, or provides services to the home)); Julio Otazo (on the governing body (managing control)); Jorge Jurado (corporate officer, 0%); Jorge Jurado (on the governing body (managing control)); Daniel S Baird (on the governing body (managing control)); Donovan R Dekowski (runs it (operational or managerial control)); Donovan R Dekowski (additional disclosable party (controls, leases property to, or provides services to the home)); Daren A Cortese (on the governing body (managing control)); Elliot J Mandelbaum (on the governing body (managing control)).
- Part of Wellsential Health (67 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Csv Rhea Management Holdco, LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Regency Texas Holdings LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Jack and Nancy Dwyer Workforce Development Center Inc. | Owns a share through other companies | 100% | Apr 1, 2022 |
| Reg Operator Holdco LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Reg Hg Opco LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Regency IHS of Windsor Mission Oaks, LLC | Owns a share directly | 100% | Apr 1, 2022 |
| Reg Hg Opco 1, LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Dwd TX Holdings LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Regency Integrated Health Services LLC | Owns a share through other companies | 100% | Apr 1, 2022 |
| Val Verde County Hospital District | Owns 5% or more directly | 100% | Apr 1, 2022 |
| Regency IHS Rehab LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 1, 2022 | |
| Regency IHS of Windsor Mission Oaks, LLC | Runs it (operational or managerial control) | Apr 1, 2022 | |
| Regency IHS of Windsor Mission Oaks, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Nov 14, 2024 | |
| Regency IHS Master Tenant LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 1, 2022 | |
| Regency Integrated Health Services LLC | Runs it (operational or managerial control) | Apr 1, 2022 | |
| Regency Integrated Health Services LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Nov 14, 2024 | |
| Val Verde County Hospital District | Runs it (operational or managerial control) | Apr 1, 2022 | |
| Val Verde County Hospital District | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 24, 2025 | |
| Regency IHS Clinical Consulting, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 1, 2022 | |
| 300 S Roosevelt Avenue LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 1, 2022 |
How do residents fare?
- CMS hasn’t rated this home’s quality measures.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 3 of 5 |
| Staffing | 2 of 5 |
| Quality measures | Not rated |
How does it compare nearby?
- Among the 12 nearest homes, within 5.0 miles, this one had the 8th most health citations at the latest inspection cycle (11; the middle value was 13).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Windsor Mission Oaks This nursing home | 11 | |
| The Rio at Mission Trails | 1.4 | 19 |
| San Jose Nursing Center | 2.0 | 11 |
| Highland Nursing Center | 2.7 | 14 |
| Pecan Valley Rehabilitation and Healthcare | 3.6 | 7 |
| Buena Vida Nursing and Rehab-San Antonio | 3.7 | 26 |
| Legend Oaks Healthcare and Rehabilitation Center - | 3.8 | 15 |
| Avir at San Antonio | 4.1 | 22 |
| River City Care Center | 4.2 | 10 |
| Southeast Nursing & Rehabilitation Center | 4.2 | 12 |
| San Antonio West Nursing and Rehabilitation | 4.9 | 40 |
| Hunters Pond Rehabilitation and Healthcare | 5.0 | 11 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.