Phoebe Richland HCC
A nursing home in Richlandtown, Pennsylvania 18955
108 South Main Street, Richlandtown, Pennsylvania 18955. (267) 371-4512.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 4of 5 CMS’s overall rating
- 5 health citations at the latest inspection cycle Pennsylvania average: 10.0
- 3.96 nurse hours per resident per day Pennsylvania average: 3.90
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
5 health citations at the latest inspection cycle
The Pennsylvania average is 10.0.
Last standard inspection Feb 19, 2026.
Most serious in three years: D: no actual harm, potential for more than minimal harm.
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
8 citations in 2 months of the last 36. Last cited Feb 2026. Most serious: no actual harm, potential for more than minimal harm (D). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 8 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Feb 19, 2026: standard inspection5 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Ensure each resident receives an accurate assessment.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2025: standard inspection3 citations
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Reasonably accommodate the needs and preferences of each resident.
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Provide special eating equipment and utensils for residents who need them and appropriate assistance.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 1, 1967.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 143 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 0 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
3.96 nurse hours per resident per day
The Pennsylvania average is 3.90.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Pennsylvania average |
|---|---|---|
| Nurse hours per resident per day | 3.96 | 3.90 |
| Of which registered nurses | 0.87 | 0.78 |
| At weekends | 3.58 | 3.52 |
| Nursing staff turnover | 34.9% | 44.6% |
| Registered nurse turnover | 32% | 39.4% |
| Administrators who left | 1 | Not given |
Who owns it?
- Phoebe-Devitt Homes owns 100% directly since Jan 1, 1966.
- Physician and Tactical Healthcare Services LLC and Covenant Alliance Rehab East LLC run it.
- 92 owners or officers are people: Annmarie Chavarria (runs it (operational or managerial control)); Annmarie Chavarria (trustee); Matthew Rassler (corporate director); Matthew Rassler (runs it (operational or managerial control)); Matthew Rassler (additional disclosable party (controls, leases property to, or provides services to the home)); Richard Barley (runs it (operational or managerial control)); Richard Barley (additional disclosable party (controls, leases property to, or provides services to the home)); Darren Morris (corporate director); Darren Morris (runs it (operational or managerial control)); Emmett Lien (runs it (operational or managerial control)); Emmett Lien (trustee); Nicholas Tranguch (runs it (operational or managerial control)); Nicholas Tranguch (trustee); Patricia Steiner (corporate officer); Patricia Steiner (runs it (operational or managerial control)); Patricia Steiner (additional disclosable party (controls, leases property to, or provides services to the home)); Nicole R Watson (runs it (operational or managerial control)); Nicole R Watson (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Frances R Trotter-Myrick (runs it (operational or managerial control)); Frances R Trotter-Myrick (additional disclosable party (controls, leases property to, or provides services to the home)); Carrie Call (runs it (operational or managerial control)); Carrie Call (trustee); Faith Palermo (corporate director); Faith Palermo (runs it (operational or managerial control)); Faith Palermo (additional disclosable party (controls, leases property to, or provides services to the home)); Robert Miller (runs it (operational or managerial control)); Robert Miller (trustee); Joel J Young (runs it (operational or managerial control)); Joel J Young (additional disclosable party (controls, leases property to, or provides services to the home)); Robert Bertolette (runs it (operational or managerial control)); Robert Bertolette (trustee); Thomas Baer (corporate officer); Thomas Baer (runs it (operational or managerial control)); Thomas Baer (additional disclosable party (controls, leases property to, or provides services to the home)); Joseph G Oneill (additional disclosable party (controls, leases property to, or provides services to the home)); Jason Shott (corporate officer); Jason Shott (runs it (operational or managerial control)); Jason Shott (on the governing body (managing control)); Jason Shott (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Michael Pfleegor (corporate director); Michael Pfleegor (runs it (operational or managerial control)); Michael Pfleegor (additional disclosable party (controls, leases property to, or provides services to the home)); David Smith (runs it (operational or managerial control)); David Smith (trustee); Tracy Alfaro (runs it (operational or managerial control)); Tracy Alfaro (additional disclosable party (controls, leases property to, or provides services to the home)); Haniff Skeete (runs it (operational or managerial control)); Haniff Skeete (trustee); Carmen Bell (runs it (operational or managerial control)); Deborah Ferry (runs it (operational or managerial control)); Deborah Ferry (additional disclosable party (controls, leases property to, or provides services to the home)); Teri Haddad (corporate director); Teri Haddad (additional disclosable party (controls, leases property to, or provides services to the home)); Candace Mason (corporate director); Candace Mason (runs it (operational or managerial control)); Candace Mason (additional disclosable party (controls, leases property to, or provides services to the home)); Daniel Moser (runs it (operational or managerial control)); Daniel Moser (trustee); Alexis Strelecki (corporate director); Alexis Strelecki (runs it (operational or managerial control)); Alexis Strelecki (additional disclosable party (controls, leases property to, or provides services to the home)); Joshua Sloan (runs it (operational or managerial control)); Joshua Sloan (trustee); Joseph M Lion (runs it (operational or managerial control)); Joseph M Lion (additional disclosable party (controls, leases property to, or provides services to the home)); Kenneth Charette (runs it (operational or managerial control)); Kenneth Charette (trustee); Scott Stevenson (corporate officer); Scott Stevenson (corporate director); Scott Stevenson (runs it (operational or managerial control)); Scott Stevenson (additional disclosable party (controls, leases property to, or provides services to the home)); Scott Calvert (corporate director); Scott Calvert (runs it (operational or managerial control)); Scott Calvert (additional disclosable party (controls, leases property to, or provides services to the home)); Frank Tiano (additional disclosable party (controls, leases property to, or provides services to the home)); Debora Merrill (runs it (operational or managerial control)); Debora Merrill (trustee); Christa Duelberg-Kraftician (runs it (operational or managerial control)); Christa Duelberg-Kraftician (trustee); Daniel Bendel (corporate director); Daniel Bendel (runs it (operational or managerial control)); Daniel Bendel (additional disclosable party (controls, leases property to, or provides services to the home)); Jennifer L Shaffer (runs it (operational or managerial control)); Jennifer L Shaffer (additional disclosable party (controls, leases property to, or provides services to the home)); Rob Khanuja (corporate director); Rob Khanuja (runs it (operational or managerial control)); Rob Khanuja (additional disclosable party (controls, leases property to, or provides services to the home)); Heather Brand (additional disclosable party (controls, leases property to, or provides services to the home)); William Hacker (runs it (operational or managerial control)); William Hacker (trustee).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Phoebe-Devitt Homes | Owns 5% or more directly | 100% | Jan 1, 1966 |
| Phoebe Services Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 18, 1995 | |
| Friends Services for the Aging | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2018 | |
| Physician and Tactical Healthcare Services LLC | Runs it (operational or managerial control) | Jan 1, 2025 | |
| Physician and Tactical Healthcare Services LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2025 | |
| Covenant Alliance Rehab East LLC | Runs it (operational or managerial control) | Nov 1, 2025 | |
| Shiftster LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 22, 2024 | |
| Baker Tilly Advisory Group LP | Additional disclosable party (controls, leases property to, or provides services to the home) | May 29, 2024 |
How do residents fare?
- CMS rates its quality measures 4 of 5 (Pennsylvania average 3.8).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 4 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 11.4 miles, this one had the 6th most health citations at the latest inspection cycle (5; the middle value was 5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Phoebe Richland HCC This nursing home | 5 | |
| Belle Terrace | 2.8 | 7 |
| Quakertown Center | 3.0 | 7 |
| Lifequest Nursing Center | 4.0 | 5 |
| Valley Manor Rehabilitation and Healthcare Center | 5.0 | 7 |
| The Community at Rockhill | 8.7 | 1 |
| Lutheran Community at Telford | 9.6 | 4 |
| Pennsburg Manor | 10.4 | 4 |
| Moravian Village of Bethlehem | 10.8 | 10 |
| Souderton Mennonite Homes | 10.9 | 2 |
| Holy Family Manor | 11.1 | 7 |
| Good Shepherd Home Raker Center | 11.4 | 3 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.