Willow Haven Health and Rehab, LLC
A nursing home in Las Vegas, Nevada 89130
5538 W Duncan Dr, Las Vegas, Nevada 89130. (702) 645-2606.
- Cited for abuse (CMS flag)
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The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 13 health citations at the latest inspection cycle Nevada average: 9.4
- 3.15 nurse hours per resident per day Nevada average: 4.33
- 2 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
13 health citations at the latest inspection cycle
The Nevada average is 9.4.
Last standard inspection Aug 1, 2025.
Most serious in three years: actual harm (G), at a complaint inspection on Dec 11, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
19 citations in 9 months of the last 36. Last cited Jul 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 19 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 15 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jul 31, 2026: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 26, 2026: complaint inspection2 citations
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 24, 2026: complaint inspection1 citation
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Ensure the transfer/discharge meets the resident’s needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 11, 2025: complaint inspection2 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 1, 2025: standard inspection4 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Ensure that residents are fully informed and understand their health status, care and treatments.
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Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 1, 2025: standard and complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2025: complaint inspection1 citation
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2024: complaint inspection2 citations
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 16, 2024: complaint inspection2 citations
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 18, 2024: complaint inspection1 citation
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Oct 1, 1969.
- Not on CMS’s special focus list.
- CMS marks it with its abuse icon: cited for abuse or neglect that harmed a resident.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 144 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 2 fines in the last three years, $46,462 in all.
- No Medicare payment denials in the last three years.
- 15 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Mar 24, 2026 | Fine | $11,151 |
| Dec 11, 2025 | Fine | $35,311 |
Who does the caring?
3.15 nurse hours per resident per day
The Nevada average is 4.33.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Nevada average |
|---|---|---|
| Nurse hours per resident per day | 3.15 | 4.33 |
| Of which registered nurses | 0.62 | 1.13 |
| At weekends | 2.79 | 3.80 |
| Nursing staff turnover | Not given | 43% |
| Registered nurse turnover | Not given | 39.3% |
| Administrators who left | Not given | Not given |
Who owns it?
- Charly Bello Family Limited Partnership owns 37.5% directly since Sep 23, 2025; Maze Family Limited Partnership owns 37.5% directly since Sep 23, 2025; Get Smart Family Limited Partnership owns 25% directly since Sep 23, 2025.
- Slattery & Holman P.C. and Professional Business Advisors LLC and Cottonwood Healthcare LLC run it.
- 14 owners or officers are people: Randy Sellers (owns 5% or more through other companies, 23.75%); Jared E Swain (owns 5% or more through other companies, 18.75%); Walter E Myers (owns 5% or more through other companies, 18.38%); Walter E Myers (corporate officer, 18.38%); Holly Swain (owns 5% or more through other companies, 18%); Katie Myers (owns 5% or more through other companies, 17.63%); Khoa D Le (runs it (operational or managerial control)); Khoa D Le (additional disclosable party (controls, leases property to, or provides services to the home)); Damoniesha Spiker (runs it (operational or managerial control)); Damoniesha Spiker (additional disclosable party (controls, leases property to, or provides services to the home)); Walter E Myers (runs it (operational or managerial control)); Walter E Myers (additional disclosable party (controls, leases property to, or provides services to the home)); Ian Abbott (runs it (operational or managerial control)); Ian Abbott (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers (22 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Charly Bello Family Limited Partnership | Owns 5% or more directly | 37.5% | Sep 23, 2025 |
| Maze Family Limited Partnership | Owns 5% or more directly | 37.5% | Sep 23, 2025 |
| Get Smart Family Limited Partnership | Owns 5% or more directly | 25% | Sep 23, 2025 |
| Slattery & Holman P.C. | Runs it (operational or managerial control) | Jan 2, 2026 | |
| Slattery & Holman P.C. | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 2, 2026 | |
| Willow Haven Holdings LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 2, 2026 | |
| Professional Business Advisors LLC | Runs it (operational or managerial control) | Jan 2, 2026 | |
| Professional Business Advisors LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 2, 2026 | |
| Cottonwood Healthcare LLC | Runs it (operational or managerial control) | Jan 2, 2026 | |
| Cottonwood Healthcare LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 2, 2026 |
How do residents fare?
- CMS rates its quality measures 2 of 5 (Nevada average 4.1).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 2 of 5 |
| Quality measures | 2 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 5.3 miles, this one had the 2nd most health citations at the latest inspection cycle (13; the middle value was 5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Willow Haven Health and Rehab, LLC This nursing home | 13 | |
| Marquis Plaza Regency Post Acute Rehab | 1.0 | 7 |
| Advanced Health Care of Summerlin | 2.1 | 3 |
| Silver Hills Health Care Center | 2.3 | 14 |
| Neurorestorative | 2.3 | 0 |
| Life Care Center of Las Vegas | 2.8 | 6 |
| Royal Springs Healthcare and Rehab | 3.6 | 11 |
| Neurorestorative | 4.1 | 5 |
| Horizon Health and Rehabilitation Center | 4.9 | 5 |
| Skye Canyon Post Acute | 4.9 | 1 |
| Silver Ridge Healthcare Center | 5.0 | 4 |
| Trellis Centennial | 5.3 | 3 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.