Complete Care at Prospect Heights LLC
A nursing home in Hackensack, New Jersey 07601
336 Prospect Ave, Hackensack, New Jersey 07601. (201) 678-1800.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 2of 5 CMS’s overall rating
- 19 health citations at the latest inspection cycle New Jersey average: 8.6
- 2.79 nurse hours per resident per day New Jersey average: 3.90
- 6 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
19 health citations at the latest inspection cycle
The New Jersey average is 8.6.
Last standard inspection Jan 29, 2026.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Feb 15, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
30 citations in 6 months of the last 36. Last cited Jan 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 30 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 10 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jan 29, 2026: standard inspection17 citations
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Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident’s ability to function.
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Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
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Ensure each resident receives an accurate assessment.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Post nurse staffing information every day.
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Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
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Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
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Provide and implement an infection prevention and control program.
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Keep all essential equipment working safely.
Jan 29, 2026: standard and complaint inspection2 citations
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Mar 5, 2025: complaint inspection1 citation
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Ensure services provided by the nursing facility meet professional standards of quality.
Feb 11, 2025: health inspection1 citation
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Provide and implement an infection prevention and control program.
Sep 27, 2024: standard inspection2 citations
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Provide safe and appropriate respiratory care for a resident when needed.
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Post nurse staffing information every day.
Sep 27, 2024: standard and complaint inspection1 citation
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Provide and implement an infection prevention and control program.
Apr 16, 2024: complaint inspection5 citations
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide safe, appropriate pain management for a resident who requires such services.
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Ensure each resident receives an accurate assessment.
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Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
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Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 15, 2024: complaint inspection1 citation
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 5, 2000.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 196 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 6 fines in the last three years, $59,312 in all.
- No Medicare payment denials in the last three years.
- 10 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Apr 16, 2024 | Fine | $25,300 |
| Feb 20, 2024 | Fine | $3,798 |
| Feb 15, 2024 | Fine | $15,646 |
| Feb 12, 2024 | Fine | $3,418 |
| Jan 22, 2024 | Fine | $7,976 |
| Dec 18, 2023 | Fine | $3,174 |
Who does the caring?
2.79 nurse hours per resident per day
The New Jersey average is 3.90.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | New Jersey average |
|---|---|---|
| Nurse hours per resident per day | 2.79 | 3.90 |
| Of which registered nurses | 0.85 | 0.70 |
| At weekends | 2.39 | 3.50 |
| Nursing staff turnover | 47.2% | 39.3% |
| Registered nurse turnover | 44% | 37.2% |
| Administrators who left | 0 | Not given |
Who owns it?
- PC Hmh OPCO Holdings 2 LLC owns 100% directly since Sep 28, 2023.
- 22 owners or officers are people: Daniel Sternbuch (owns a share through other companies, 4.9%); Jacob Klugman (owns a share through other companies, 4.9%); Shalom Stein (owns a share through other companies, 4.41%); Vilma Aspril (runs it (operational or managerial control)); Vilma Aspril (additional disclosable party (controls, leases property to, or provides services to the home)); Daniel Sternbuch (additional disclosable party (controls, leases property to, or provides services to the home)); Nikita Lamara Sowma (runs it (operational or managerial control)); Nikita Lamara Sowma (additional disclosable party (controls, leases property to, or provides services to the home)); Jacob Klugman (additional disclosable party (controls, leases property to, or provides services to the home)); Joseph Mina (corporate director); Joseph Mina (runs it (operational or managerial control)); Joseph Mina (additional disclosable party (controls, leases property to, or provides services to the home)); Hershel Schwartz (runs it (operational or managerial control)); Hershel Schwartz (additional disclosable party (controls, leases property to, or provides services to the home)); Rj Clemor (runs it (operational or managerial control)); Rj Clemor (additional disclosable party (controls, leases property to, or provides services to the home)); Karina Elsebai (corporate director); Karina Elsebai (runs it (operational or managerial control)); Karina Elsebai (additional disclosable party (controls, leases property to, or provides services to the home)); Shalom Stein (corporate officer); Shalom Stein (on the governing body (managing control)); Shalom Stein (trustee).
- Part of Complete Care (85 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| PC Hmh OPCO Holdings 2 LLC | Owns 5% or more directly | 100% | Sep 28, 2023 |
| Peace Capital Holdings LLC | Owns 5% or more through other companies | 90.2% | Sep 28, 2023 |
| PC HMH Holdings 2 LLC | Owns 5% or more through other companies | 90.2% | Sep 28, 2023 |
| Sms 2021 Trust | Owns 5% or more through other companies | 85.78% | Sep 28, 2023 |
| DES Capital LLC | Owns a share through other companies | 4.9% | Sep 28, 2023 |
| Jrk Investments LLC | Owns a share through other companies | 4.9% | Sep 28, 2023 |
| Peace Capital Holdings LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| PC HMH Holdings 2 LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| PC Hmh Propco Holdings 2 LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| Sms 2021 Trust | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| Prospect Heights Propco LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| DES Capital LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 | |
| Jrk Investments LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 28, 2023 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (New Jersey average 4.6).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 2 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 2 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 4.2 miles, this one had the 2nd most health citations at the latest inspection cycle (19; the middle value was 14.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Complete Care at Prospect Heights LLC This nursing home | 19 | |
| Careone at Wellington | 0.7 | 9 |
| Atlas Rehabilitation and Healthcare at Maywood | 0.8 | 14 |
| Complete Care at Regent LLC | 1.1 | 15 |
| Alaris Health at the Chateau | 1.2 | 22 |
| Careone at Teaneck | 2.5 | 17 |
| Family of Caring at Teaneck LLC | 2.6 | 9 |
| Careone at New Milford | 2.8 | 18 |
| Careone at Ridgewood Avenue | 3.8 | 9 |
| Complete Care at Inglemoor, LLC | 4.0 | 19 |
| Maple Glen Center | 4.1 | 9 |
| Dellridge Health & Rehabilitation Center | 4.2 | 14 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.