Emerald Nursing & Rehabilitation Mercy
A nursing home in Omaha, Nebraska 68124
7410 Mercy Road, Omaha, Nebraska 68124. (402) 397-1220.
- A candidate for CMS’s special focus list
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 44 health citations at the latest inspection cycle Nebraska average: 7.6
- 3.47 nurse hours per resident per day Nebraska average: 4.12
- 3 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
44 health citations at the latest inspection cycle
The Nebraska average is 7.6.
Last standard inspection Mar 20, 2025.
Most serious in three years: actual harm (H), at a complaint inspection on Jul 20, 2026
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
73 citations in 14 months of the last 36. Last cited Jul 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 74 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 66 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jul 20, 2026: complaint inspection2 citations
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 16, 2026: complaint inspection9 citations
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
-
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
-
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
-
Respond appropriately to all alleged violations.
-
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
-
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
May 7, 2026: complaint inspection6 citations
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
-
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
-
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
-
Provide and implement an infection prevention and control program.
Apr 9, 2026: complaint inspection7 citations
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Provide enough food/fluids to maintain a resident’s health.
-
Provide safe, appropriate pain management for a resident who requires such services.
-
Provide safe, appropriate dialysis care/services for a resident who requires such services.
-
Provide medically-related social services to help each resident achieve the highest possible quality of life.
-
Ensure that residents are free from significant medication errors.
Mar 24, 2026: complaint inspection2 citations
-
Respond appropriately to all alleged violations.
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 18, 2026: complaint inspection8 citations
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Allow residents to self-administer drugs if determined clinically appropriate.
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
-
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Provide and implement an infection prevention and control program.
Nov 18, 2025: complaint inspection1 citation
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 28, 2025: complaint inspection3 citations
-
Ensure that residents are free from significant medication errors.
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 5, 2025: complaint inspection2 citations
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 30, 2025: complaint inspection1 citation
-
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 17, 2025: complaint inspection3 citations
-
Honor the resident’s right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 20, 2025: standard and complaint inspection9 citations
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
-
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
-
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Provide and implement an infection prevention and control program.
Nov 14, 2024: complaint inspection2 citations
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
-
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
Oct 1, 2024: complaint inspection1 citation
-
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 23, 2024: complaint inspection5 citations
-
Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
-
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
-
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Ensure that residents are free from significant medication errors.
Feb 15, 2024: standard inspection8 citations
-
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
-
Provide enough food/fluids to maintain a resident’s health.
-
Provide safe, appropriate dialysis care/services for a resident who requires such services.
-
Provide care or services that was trauma informed and/or culturally competent.
-
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
-
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
-
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
-
Provide and implement an infection prevention and control program.
Feb 15, 2024: standard and complaint inspection4 citations
-
Assist a resident in gaining access to vision and hearing services.
-
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
-
Provide or obtain dental services for each resident.
-
Hire a qualified full-time social worker in a facility with more than 120 beds.
Nov 7, 2023: complaint inspection1 citation
-
Honor the resident’s right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jun 22, 1981.
- A candidate for CMS’s special focus list, which CMS keeps for homes with a history of serious problems.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 174 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 3 fines in the last three years, $370,687 in all.
- 1 Medicare payment denial in the last three years.
- 66 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Mar 18, 2026 | Medicare payment denial | Not given |
| Mar 18, 2026 | Fine | $324,810 |
| Jul 28, 2025 | Fine | $22,386 |
| Nov 14, 2024 | Fine | $23,491 |
Who does the caring?
3.47 nurse hours per resident per day
The Nebraska average is 4.12.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Nebraska average |
|---|---|---|
| Nurse hours per resident per day | 3.47 | 4.12 |
| Of which registered nurses | 0.32 | 0.69 |
| At weekends | 3.07 | 3.57 |
| Nursing staff turnover | 67% | 48.5% |
| Registered nurse turnover | 72.7% | 43.5% |
| Administrators who left | 0 | Not given |
Who owns it?
- River City O[CP Holdings LLC owns 100% directly since Mar 1, 2023.
- Merch Pay Inc. and Private Bancorp Inc. and Evolve Therapy Services LLC and Limestone Fiscal Services LLC and Saul N Friedman & Company and Zimmet Healthcare Services Group LLC and Wellsky Corporation and Emerald Healthcare LLC run it.
- 18 owners or officers are people: Jacob I Walden (owns 5% or more through other companies, 50%); Yisroel I Chafetz (owns 5% or more through other companies, 50%); Brian Gopin (runs it (operational or managerial control)); Brian Gopin (additional disclosable party (controls, leases property to, or provides services to the home)); Amy Fish (runs it (operational or managerial control)); Amy Fish (additional disclosable party (controls, leases property to, or provides services to the home)); David Fleischmann (runs it (operational or managerial control)); David Fleischmann (additional disclosable party (controls, leases property to, or provides services to the home)); Jeri Jo Wichman (runs it (operational or managerial control)); Jeri Jo Wichman (additional disclosable party (controls, leases property to, or provides services to the home)); Brenda Franklin (runs it (operational or managerial control)); Brenda Franklin (additional disclosable party (controls, leases property to, or provides services to the home)); Kelli Gregerson (runs it (operational or managerial control)); Kelli Gregerson (additional disclosable party (controls, leases property to, or provides services to the home)); Arif A Sattar (runs it (operational or managerial control)); Arif A Sattar (additional disclosable party (controls, leases property to, or provides services to the home)); Chris Sobrilsky (runs it (operational or managerial control)); Chris Sobrilsky (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Emerald Healthcare (14 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| River City O[CP Holdings LLC | Owns 5% or more directly | 100% | Mar 1, 2023 |
| Yc River City LLC | Owns 5% or more through other companies | 50% | Mar 1, 2023 |
| Jw River City LLC | Owns 5% or more through other companies | 50% | Mar 1, 2023 |
| Merch Pay Inc. | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Merch Pay Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Private Bancorp Inc. | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Private Bancorp Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 7, 2025 | |
| Evolve Therapy Services LLC | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Evolve Therapy Services LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Limestone Fiscal Services LLC | Runs it (operational or managerial control) | Jul 1, 2024 | |
| Limestone Fiscal Services LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Saul N Friedman & Company | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Saul N Friedman & Company | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Zimmet Healthcare Services Group LLC | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Zimmet Healthcare Services Group LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Wellsky Corporation | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Wellsky Corporation | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 | |
| Emerald Healthcare LLC | Runs it (operational or managerial control) | Mar 1, 2023 | |
| Emerald Healthcare LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 4, 2025 |
How do residents fare?
- CMS rates its quality measures 2 of 5 (Nebraska average 3.2).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 1 of 5 |
| Quality measures | 2 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 5.0 miles, this one had the 1st most health citations at the latest inspection cycle (44; the middle value was 9).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Emerald Nursing & Rehabilitation Mercy This nursing home | 44 | |
| Emerald Nursing & Rehab Omaha | 1.7 | 30 |
| Omaha Nursing and Rehabilitation Center | 2.8 | 18 |
| Douglas County Health Center | 2.9 | 16 |
| Adept Nursing & Rehab of Midtown | 3.0 | 5 |
| Maple Crest Health Center | 3.3 | 20 |
| Old Mill Rehabilitation | 4.2 | 4 |
| Keystone Ridge Post Acute Nursing and Rehabilitati | 4.3 | 7 |
| Ambassador Health of Omaha | 4.9 | 3 |
| Hillcrest Millard LLC | 4.9 | 8 |
| Rose Blumkin Jewish Home | 5.0 | 5 |
| Adept Nursing & Rehab of Omaha | 5.0 | 10 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.