Life Care Center of Hendersonville
A nursing home in Hendersonville, North Carolina 28792
400 Thompson Street, Hendersonville, North Carolina 28792. (828) 697-4348.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 5 health citations at the latest inspection cycle North Carolina average: 4.6
- 3.64 nurse hours per resident per day North Carolina average: 3.87
- 2 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
5 health citations at the latest inspection cycle
The North Carolina average is 4.6.
Last standard inspection Aug 27, 2025.
Most serious in three years: actual harm (G), at a standard and complaint inspection on Jul 19, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
21 citations in 4 months of the last 36. Last cited Aug 2025. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 21 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 10 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Aug 27, 2025: standard inspection5 citations
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Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
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Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
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Post nurse staffing information every day.
Nov 22, 2024: complaint inspection2 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2024: complaint inspection4 citations
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Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
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Assure that each resident’s assessment is updated at least once every 3 months.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jul 19, 2024: standard inspection6 citations
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Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Ensure each resident receives an accurate assessment.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
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Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
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Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Jul 19, 2024: standard and complaint inspection4 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide enough food/fluids to maintain a resident’s health.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jul 19, 1994.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 80 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 2 fines in the last three years, $40,986 in all.
- 1 Medicare payment denial in the last three years.
- 10 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Jul 19, 2024 | Medicare payment denial | Not given |
| Jul 19, 2024 | Fine | $30,459 |
| Jul 19, 2024 | Fine | $10,527 |
Who does the caring?
3.64 nurse hours per resident per day
The North Carolina average is 3.87.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | North Carolina average |
|---|---|---|
| Nurse hours per resident per day | 3.64 | 3.87 |
| Of which registered nurses | 0.70 | 0.62 |
| At weekends | 3.00 | 3.40 |
| Nursing staff turnover | 58.6% | 48.7% |
| Registered nurse turnover | 75% | 45.7% |
| Administrators who left | 0 | Not given |
Who owns it?
- Developers Investment Company Inc. owns 1% directly since Jul 1, 1986.
- Life Care Centers of America, Inc. and Developers Investment Company Inc. and Hendersonville Medical Investors, LLC run it.
- 20 owners or officers are people: Forrest L Preston (owns 5% or more directly, 99%); Forrest L Preston (owns a share through other companies, 1%); Forrest L Preston (additional disclosable party (controls, leases property to, or provides services to the home)); Terry Henry (corporate officer); Olivia Burnett (runs it (operational or managerial control)); Olivia Burnett (on the governing body (managing control)); Olivia Burnett (additional disclosable party (controls, leases property to, or provides services to the home)); Todd Fletcher (runs it (operational or managerial control)); Aubrey Preston (runs it (operational or managerial control)); Joan E Thurmond (corporate officer); Mark Rohrer (runs it (operational or managerial control)); Mark Rohrer (additional disclosable party (controls, leases property to, or provides services to the home)); Cindy S Cross (corporate officer); Windy Lynn Hunt (runs it (operational or managerial control)); Windy Lynn Hunt (on the governing body (managing control)); Richard Swanker (corporate officer); Lisa M Lay (corporate officer); James Ziegler (runs it (operational or managerial control)); Jennifer Solomon (runs it (operational or managerial control)); Jennifer Solomon (on the governing body (managing control)).
- Part of Life Care Centers of America (194 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Life Care Centers of America, Inc. | Runs it (operational or managerial control) | 100% | Jan 1, 1995 |
| Developers Investment Company Inc. | Owns a share directly | 1% | Jul 1, 1986 |
| Developers Investment Company Inc. | Runs it (operational or managerial control) | Jan 1, 2006 | |
| Life Care Centers of America, Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 12, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 28, 2011 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 12, 2025 | |
| Hendersonville Medical Investors, LLC | Runs it (operational or managerial control) | Jan 1, 1995 | |
| Hendersonville Medical Investors, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Dec 28, 2011 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (North Carolina average 3.5).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 3 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 11.5 miles, this one had the 5th most health citations at the latest inspection cycle (5; the middle value was 3.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Life Care Center of Hendersonville This nursing home | 5 | |
| Carolina Village Inc. | 0.3 | 0 |
| The Laurels of Hendersonville | 0.6 | 3 |
| The Greens at Hendersonville | 2.9 | 2 |
| Valley Hill Health & Rehab Center | 2.9 | 6 |
| Orchard Valley Health and Rehabilitation | 3.0 | 7 |
| Hendersonville Health and Rehabilitation | 3.1 | 0 |
| Fletcher Rehabilitation and Healthcare Center | 7.5 | 4 |
| Autumn Care of Saluda | 8.8 | 3 |
| The Lodge at Mills River | 9.3 | 0 |
| Biltmore Haven Nursing and Rehabilitation | 9.6 | 10 |
| Fleshers Fairview Health Care | 11.5 | 23 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.