Westchester Manor at Providence Place
A nursing home in High Point, North Carolina 27262
1795 Westchester Drive, High Point, North Carolina 27262. (336) 884-2222.
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 28, 2026.
- 4of 5 CMS’s overall rating
- 1 health citation at the latest inspection cycle North Carolina average: 4.6
- 4.84 nurse hours per resident per day North Carolina average: 3.87
- 1 fine in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
1 health citation at the latest inspection cycle
The North Carolina average is 4.6.
Last standard inspection Aug 13, 2026.
Most serious in three years: actual harm (G), at a complaint inspection on May 23, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
8 citations in 3 months of the last 36. Last cited Aug 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 8 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 3 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Aug 13, 2026: standard and complaint inspection1 citation
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2025: standard inspection5 citations
-
Reasonably accommodate the needs and preferences of each resident.
-
Ensure each resident receives an accurate assessment.
-
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
-
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
-
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 23, 2024: standard and complaint inspection1 citation
-
Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 23, 2024: complaint inspection1 citation
-
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since May 1, 1973.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 129 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 1 fine in the last three years, $8,018 in all.
- No Medicare payment denials in the last three years.
- 3 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| May 23, 2024 | Fine | $8,018 |
Who does the caring?
4.84 nurse hours per resident per day
The North Carolina average is 3.87.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | North Carolina average |
|---|---|---|
| Nurse hours per resident per day | 4.84 | 3.87 |
| Of which registered nurses | 0.44 | 0.62 |
| At weekends | 4.71 | 3.40 |
| Nursing staff turnover | 31.4% | 48.7% |
| Registered nurse turnover | 45.5% | 45.7% |
| Administrators who left | 0 | Not given |
Who owns it?
- Everyage owns an unstated share directly since Oct 1, 2024.
- Everyage runs it.
- 75 owners or officers are people: Jeffrey J Gilliam (corporate director); Jeffrey J Gilliam (on the governing body (managing control)); Jeffrey J Gilliam (additional disclosable party (controls, leases property to, or provides services to the home)); Tammy Jones (corporate officer); Tammy Jones (runs it (operational or managerial control)); Tammy Jones (on the governing body (managing control)); Lamont D Maddox (corporate director); Lamont D Maddox (on the governing body (managing control)); Lamont D Maddox (additional disclosable party (controls, leases property to, or provides services to the home)); Anthony Branch (corporate director); Anthony Branch (on the governing body (managing control)); Anthony Branch (additional disclosable party (controls, leases property to, or provides services to the home)); Gregory Alcorn (corporate director); Gregory Alcorn (on the governing body (managing control)); Gregory Alcorn (additional disclosable party (controls, leases property to, or provides services to the home)); Michelle Horton (corporate director); Michelle Horton (on the governing body (managing control)); Michelle Horton (additional disclosable party (controls, leases property to, or provides services to the home)); Kathy Wood (corporate director); Kathy Wood (on the governing body (managing control)); Kathy Wood (additional disclosable party (controls, leases property to, or provides services to the home)); Kenneth Wayne Clapp (corporate director); Kenneth Wayne Clapp (on the governing body (managing control)); Kenneth Wayne Clapp (additional disclosable party (controls, leases property to, or provides services to the home)); Paul Allen Gray (corporate director); Paul Allen Gray (on the governing body (managing control)); Paul Allen Gray (additional disclosable party (controls, leases property to, or provides services to the home)); Diana R Sullivan (corporate director); Diana R Sullivan (on the governing body (managing control)); Diana R Sullivan (additional disclosable party (controls, leases property to, or provides services to the home)); Margaret N Wiley (corporate director); Margaret N Wiley (on the governing body (managing control)); Margaret N Wiley (additional disclosable party (controls, leases property to, or provides services to the home)); Parker Daughtry Howell (corporate director); Parker Daughtry Howell (on the governing body (managing control)); Parker Daughtry Howell (additional disclosable party (controls, leases property to, or provides services to the home)); Heather Sloan (corporate officer); Susan Stone (corporate director); Susan Stone (on the governing body (managing control)); Susan Stone (additional disclosable party (controls, leases property to, or provides services to the home)); Lawrence Ray Bolick (corporate director); Lawrence Ray Bolick (on the governing body (managing control)); Lawrence Ray Bolick (additional disclosable party (controls, leases property to, or provides services to the home)); Shane Smith (corporate director); Shane Smith (on the governing body (managing control)); Shane Smith (additional disclosable party (controls, leases property to, or provides services to the home)); Julius W Abernethy (corporate director); Julius W Abernethy (on the governing body (managing control)); Julius W Abernethy (additional disclosable party (controls, leases property to, or provides services to the home)); Jody Street (corporate director); Jody Street (on the governing body (managing control)); Jody Street (additional disclosable party (controls, leases property to, or provides services to the home)); Dawn Britt Cutts (runs it (operational or managerial control)); Dawn Britt Cutts (additional disclosable party (controls, leases property to, or provides services to the home)); Venezela Thomas Slade-Hartman (additional disclosable party (controls, leases property to, or provides services to the home)); Maria R Niles (runs it (operational or managerial control)); Maria R Niles (additional disclosable party (controls, leases property to, or provides services to the home)); Ronald Bradley Thie (corporate director); Ronald Bradley Thie (on the governing body (managing control)); Ronald Bradley Thie (additional disclosable party (controls, leases property to, or provides services to the home)); Charles W Erdman (corporate director); Charles W Erdman (on the governing body (managing control)); Charles W Erdman (additional disclosable party (controls, leases property to, or provides services to the home)); Aimee N Reimann (corporate officer); Aimee N Reimann (runs it (operational or managerial control)); Aimee N Reimann (on the governing body (managing control)); Mills Hunter March (corporate director); Mills Hunter March (on the governing body (managing control)); Mills Hunter March (additional disclosable party (controls, leases property to, or provides services to the home)); Lee B Syria (corporate officer); Lee B Syria (runs it (operational or managerial control)); Lee B Syria (on the governing body (managing control)); Cory Scott Tobin (corporate director); Cory Scott Tobin (on the governing body (managing control)); Cory Scott Tobin (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Everyage Senior Living (3 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Everyage | Owns 5% or more directly | Oct 1, 2024 | |
| Everyage | Holds 5% or more security interest | Oct 1, 2024 | |
| Everyage | Runs it (operational or managerial control) | Oct 1, 2024 | |
| Everyage | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 2, 2026 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (North Carolina average 3.5).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 4 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 11.2 miles, this one had the 7th most health citations at the latest inspection cycle (1; the middle value was 1.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Westchester Manor at Providence Place This nursing home | 1 | |
| Meridian Center | 1.8 | 7 |
| Magnolia Gardens Center for Nursing and Rehabilita | 4.1 | 3 |
| Westwood Health and Rehabilitation | 4.7 | 14 |
| Pine Ridge Health and Rehabilitation Center | 5.1 | 4 |
| Maryfield Nursing Home | 5.3 | 1 |
| The Shannon Gray Rehabilitation & Recovery Center | 5.6 | 5 |
| The Graybrier Nursing and Retirement Center | 6.5 | 1 |
| Piedmont Crossing | 8.1 | 0 |
| River Landing at Sandy Ridge | 8.4 | 2 |
| Adams Farm Living & Rehabilitation | 9.1 | 1 |
| Camden Health and Rehabilitation | 11.2 | 1 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.