Hearth Record

Optalis Health and Rehabilitation of Sterling Heig

A nursing home in Sterling Heights, Michigan 48312

38200 Schoenherr Road, Sterling Heights, Michigan 48312. (586) 274-9044.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 28, 2026.

The last 24 months 32 citations in 10 months of the last 36. Last cited Aug 2026. Most serious: actual harm (G). Every month

Each figure’s source sits beside it, in its section below.

What these words mean7
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Scope and severity (A to L)
CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
Nurse staffing hours
The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
Fines and payment denials
A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

18 health citations at the latest inspection cycle

The Michigan average is 9.9.

Last standard inspection Jun 25, 2025.

Most serious in three years: actual harm (G), at a complaint inspection on Jan 21, 2026

Source:

CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

When those citations happened

32 citations in 10 months of the last 36. Last cited Aug 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.

32 citations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

All 34 citations in the last three years

Grouped by inspection, newest first. Each carries , from A, the least serious, to L, the most. 31 came from complaint inspections.

Source:

CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Aug 27, 2026: complaint inspection4 citations

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Rule F0604. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Sep 11, 2026.

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Rule F0677. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Sep 11, 2026.

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Sep 11, 2026.

  • Provide and implement an infection prevention and control program.

    Rule F0880. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Sep 11, 2026.

Jan 21, 2026: complaint inspection2 citations

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Rule F0689. G: actual harm. From a complaint. Correction date, as CMS recorded it: Jan 28, 2026.

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Rule F0740. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Jan 28, 2026.

Aug 6, 2025: complaint inspection1 citation

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Rule F0686. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 12, 2025.

Jun 25, 2025: standard and complaint inspection12 citations

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Rule F0657. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Rule F0677. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Provide activities to meet all resident’s needs.

    Rule F0679. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Rule F0689. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Rule F0693. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Rule F0761. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Rule F0804. E: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Rule F0812. F: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Dispose of garbage and refuse properly.

    Rule F0814. F: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Provide and implement an infection prevention and control program.

    Rule F0880. F: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Rule F0947. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Aug 1, 2025.

Apr 7, 2025: complaint inspection1 citation

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Rule F0686. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Apr 25, 2025.

Nov 13, 2024: complaint inspection2 citations

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Rule F0677. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Nov 29, 2024.

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Rule F0686. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Nov 29, 2024.

Aug 22, 2024: complaint inspection1 citation

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Rule F0677. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Sep 7, 2024.

May 16, 2024: standard inspection3 citations

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Rule F0758. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Jun 7, 2024.

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Rule F0761. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Jun 7, 2024.

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Rule F0812. F: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Jun 7, 2024.

May 16, 2024: standard and complaint inspection1 citation

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Rule F0694. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Jun 7, 2024.

Mar 21, 2024: complaint inspection3 citations

  • Give the resident’s representative the ability to exercise the resident’s rights.

    Rule F0551. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Apr 8, 2024.

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Rule F0582. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Apr 8, 2024.

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Apr 8, 2024.

Jan 25, 2024: complaint inspection2 citations

  • Provide enough food/fluids to maintain a resident’s health.

    Rule F0692. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Feb 9, 2024.

  • Provide or get specialized rehabilitative services as required for a resident.

    Rule F0825. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Feb 9, 2024.

Nov 27, 2023: complaint inspection2 citations

  • Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Rule F0550. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Dec 18, 2023.

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Rule F0684. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: Dec 18, 2023.

Is it certified, and in good standing?

  • Certified for Medicare and Medicaid since Jul 12, 2013.
  • Not on CMS’s special focus list.
  • No abuse icon from CMS.
  • No change of ownership in the last 12 months.
  • CMS lists its ownership as for profit, limited liability company.
  • 163 certified beds.
Source:

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Has it been fined or penalized?

  • No fines in the last three years.
  • No Medicare payment denials in the last three years.
  • 31 citations in the last three years came from complaint inspections.
Source:

CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Who does the caring?

4.02 nurse hours per resident per day

The Michigan average is 4.03.

CMS publishes staffing about four months after the fact.

Source:

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

Staffing measures
MeasureThis homeMichigan average
Nurse hours per resident per day4.024.03
Of which registered nurses0.720.78
At weekends3.553.50
Nursing staff turnover58.2%44.6%
Registered nurse turnover38.1%39.2%
Administrators who left0Not given

Who owns it?

  • Om Holdco 5 LLC owns 100% directly since Apr 7, 2023.
  • 14 owners or officers are people: A person CMS lists without a name (owns a share through other companies, 0.3%); A person CMS lists without a name (owns a share through other companies, 0.21%); A person CMS lists without a name (owns a share through other companies, 0.21%); A person CMS lists without a name (owns a share through other companies, 0.18%); A person CMS lists without a name (owns a share through other companies, 0.11%); A person CMS lists without a name (owns a share through other companies, 0.11%); A person CMS lists without a name (owns a share through other companies, 0.11%); A person CMS lists without a name (owns a share through other companies, 0.11%); A person CMS lists without a name (owns a share through other companies, 0.11%); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Kevin Charles Bandur (runs it (operational or managerial control)); Kevin Charles Bandur (additional disclosable party (controls, leases property to, or provides services to the home)); Carrie Ann Kenny (additional disclosable party (controls, leases property to, or provides services to the home)); Seth Byron Parker (additional disclosable party (controls, leases property to, or provides services to the home)).
  • Part of Optalis Health & Rehabilitation (36 homes in CMS’s data).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, All Owners. Checked Nov 5, 2026. Updated monthly.

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Organisations CMS lists
OrganisationRoleShareSince
Om Holdco 5 LLCOwns 5% or more directly100%Apr 7, 2023
Charles Westland LLCOwns 5% or more through other companies30%Apr 7, 2023
Snw LLCOwns 5% or more through other companies30%Apr 7, 2023
Paar 108 LLCOwns 5% or more through other companies30%Apr 7, 2023
Charles Franklin LLCOwns 5% or more through other companies30%Apr 7, 2023
Hemant Shah 2018 Irrevocable TrustOwns 5% or more through other companies29.7%Apr 7, 2023
Optalis LP Investors 5 LLCOwns 5% or more through other companies10%Apr 7, 2023
Rajan G Patel 2020 Irr Fam Tr Uad 12-3-2020Owns 5% or more through other companies8.21%Apr 7, 2023
Pinal R. Patel 2020 Irrevocable Family Trust Uad 10-6-2020Owns 5% or more through other companies8.21%Apr 7, 2023
Pinal R. Patel 2017 Irrevocable Trust F/B/O Aarna R. PatelOwns 5% or more through other companies7.5%Apr 7, 2023
Pinal R. Patel 2017 Irrevocable Trust F/B/O Ansh R. PatelOwns 5% or more through other companies7.5%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies1.57%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies1.43%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.96%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.8%Aug 23, 2023
An organisation CMS lists without a nameOwns a share through other companies0.43%Apr 7, 2025
An organisation CMS lists without a nameOwns a share through other companies0.43%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.36%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.32%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.32%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.21%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.18%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.11%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.11%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.11%Apr 7, 2023
An organisation CMS lists without a nameOwns a share through other companies0.09%Apr 7, 2023
Pinal R. Patel 2017 Irrevocable Trust F/B/O Aarna R. PatelAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Charles Westland LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
CliftonlarsonallenAdditional disclosable party (controls, leases property to, or provides services to the home)Jan 1, 2025
Snw LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Paar 108 LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Om Holdco 5 LLCAdditional disclosable party (controls, leases property to, or provides services to the home)May 14, 2026
Charles Franklin LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Hemant Shah 2018 Irrevocable TrustAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Rajan G Patel 2020 Irr Fam Tr Uad 12-3-2020Additional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Obs of Mi LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 1, 2025
Forbright BankAdditional disclosable party (controls, leases property to, or provides services to the home)Jan 26, 2026
An organisation CMS lists without a nameAdditional disclosable party (controls, leases property to, or provides services to the home)Apr 7, 2023
Schlaupitz MadhavanAdditional disclosable party (controls, leases property to, or provides services to the home)Jan 1, 2025
Optalis LP Investors 5 LLCAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Pinal R. Patel 2020 Irrevocable Family Trust Uad 10-6-2020Additional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025
Pinal R. Patel 2017 Irrevocable Trust F/B/O Ansh R. PatelAdditional disclosable party (controls, leases property to, or provides services to the home)Dec 30, 2025

How do residents fare?

  • CMS rates its quality measures 5 of 5 (Michigan average 3.9).
Source:

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

CMS’s star ratings, from 1 to 5
MeasureRating
Overall rating3 of 5
Health inspections2 of 5
Staffing4 of 5
Quality measures5 of 5

How does it compare nearby?

  • Among the 12 nearest homes, within 4.7 miles, this one had the 1st most health citations at the latest inspection cycle (18; the middle value was 8.5).
Source:

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

The 12 nearest, by straight-line distance
PlaceMiles awayCitations, latest cycle
Optalis Health and Rehabilitation of Sterling Heig This nursing home18
Medilodge of Sterling Heights1.67
Harmony Village of Clinton2.113
Fraser Villa2.93
Lakeside Manor Nursing and Rehabilitation Center3.110
Medilodge of Shoreline3.25
Windemere Park Health and Rehabilitation Center3.96
Shelby Health and Rehabilitation Center4.25
Regency Manor Nursing & Rehabilitation Center4.411
Autumn Woods Residential Health4.417
Shelby Crossing Health Campus4.60
The Orchards at Warren4.714

What the record doesn’t say

  • Complaints that didn’t lead to a citation aren’t published.
  • Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
  • CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
  • Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.

Sources

  • Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).

    Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the home

The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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