Hearth Record

Munson Healthcare Otsego Memorial Hospital Ltcu

A nursing home in Gaylord, Michigan 49735

825 North Center Street, Gaylord, Michigan 49735. (989) 731-2131.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 28, 2026.

The last 24 months 15 citations in 3 months of the last 36. Last cited Apr 2026. Most serious: actual harm (G). Every month

Each figure’s source sits beside it, in its section below.

What these words mean7
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Scope and severity (A to L)
CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
Nurse staffing hours
The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
Fines and payment denials
A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
Capacity
The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.

What did inspectors find?

6 health citations at the latest inspection cycle

The Michigan average is 9.9.

Last standard inspection Apr 1, 2026.

Most serious in three years: actual harm (G), at a standard and complaint inspection on Apr 1, 2026

Source:

CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

When those citations happened

15 citations in 3 months of the last 36. Last cited Apr 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.

15 citations by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

All 15 citations in the last three years

Grouped by inspection, newest first. Each carries , from A, the least serious, to L, the most. 4 came from complaint inspections.

Source:

CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Apr 1, 2026: standard inspection5 citations

  • Provide the required documentation or notification related to the resident’s needs, appeal rights, or bed-hold policies.

    Rule F0628. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Apr 30, 2026.

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Rule F0756. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Apr 30, 2026.

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Rule F0812. F: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Apr 30, 2026.

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Rule F0849. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Apr 30, 2026.

  • Provide and implement an infection prevention and control program.

    Rule F0880. F: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Apr 30, 2026.

Apr 1, 2026: standard and complaint inspection1 citation

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Rule F0689. G: actual harm. From a complaint. Correction date, as CMS recorded it: Aug 21, 2025.

Feb 13, 2025: standard inspection4 citations

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Rule F0756. E: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Mar 31, 2025.

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Rule F0758. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Mar 31, 2025.

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Rule F0868. F: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Mar 31, 2025.

  • Make sure that a working call system is available in each resident’s bathroom and bathing area.

    Rule F0919. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: Mar 31, 2025.

Mar 27, 2024: standard inspection2 citations

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Rule F0688. D: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: May 3, 2024.

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Rule F0842. F: no actual harm, potential for more than minimal harm. Correction date, as CMS recorded it: May 3, 2024.

Mar 27, 2024: standard and complaint inspection3 citations

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Rule F0600. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: May 3, 2024.

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Rule F0609. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: May 3, 2024.

  • Respond appropriately to all alleged violations.

    Rule F0610. D: no actual harm, potential for more than minimal harm. From a complaint. Correction date, as CMS recorded it: May 3, 2024.

Is it certified, and in good standing?

  • Certified for Medicare and Medicaid since Jan 1, 1967.
  • Not on CMS’s special focus list.
  • No abuse icon from CMS.
  • No change of ownership in the last 12 months.
  • CMS lists its ownership as non profit, corporation.
  • 34 certified beds.
Source:

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Has it been fined or penalized?

  • No fines in the last three years.
  • No Medicare payment denials in the last three years.
  • 4 citations in the last three years came from complaint inspections.
Source:

CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

Who does the caring?

4.56 nurse hours per resident per day

The Michigan average is 4.03.

CMS publishes staffing about four months after the fact.

Source:

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

Staffing measures
MeasureThis homeMichigan average
Nurse hours per resident per day4.564.03
Of which registered nurses1.840.78
At weekends4.143.50
Nursing staff turnover34.3%44.6%
Registered nurse turnover33.3%39.2%
Administrators who leftNot givenNot given

Who owns it?

  • Munson Healthcare owns 100% directly since Oct 2, 2019.
  • 49 owners or officers are people: Paul Konopacki (corporate director, 100%); Andrew Page (on the governing body (managing control)); Andrew Page (additional disclosable party (controls, leases property to, or provides services to the home)); Benjamin Elliot (runs it (operational or managerial control)); Benjamin Elliot (additional disclosable party (controls, leases property to, or provides services to the home)); Ruth Hoppe (on the governing body (managing control)); Ruth Hoppe (additional disclosable party (controls, leases property to, or provides services to the home)); Paul Konopacki (additional disclosable party (controls, leases property to, or provides services to the home)); Vincent Schultz (on the governing body (managing control)); Vincent Schultz (additional disclosable party (controls, leases property to, or provides services to the home)); Thomas Veryser (on the governing body (managing control)); Thomas Veryser (additional disclosable party (controls, leases property to, or provides services to the home)); Kenneth D Bloem (on the governing body (managing control)); Kenneth D Bloem (additional disclosable party (controls, leases property to, or provides services to the home)); Timothy Nelson (on the governing body (managing control)); Timothy Nelson (additional disclosable party (controls, leases property to, or provides services to the home)); David Menegebier (on the governing body (managing control)); David Menegebier (additional disclosable party (controls, leases property to, or provides services to the home)); Edward Lanphier (on the governing body (managing control)); Edward Lanphier (additional disclosable party (controls, leases property to, or provides services to the home)); Kathy Dixon (on the governing body (managing control)); Kathy Dixon (additional disclosable party (controls, leases property to, or provides services to the home)); Kirsten Bethany Korth-White (runs it (operational or managerial control)); Kirsten Bethany Korth-White (trustee); Kirsten Bethany Korth-White (additional disclosable party (controls, leases property to, or provides services to the home)); Steven J Wisniewski (runs it (operational or managerial control)); Steven J Wisniewski (additional disclosable party (controls, leases property to, or provides services to the home)); Mary Sanders (on the governing body (managing control)); Mary Sanders (additional disclosable party (controls, leases property to, or provides services to the home)); Elaine Wood (on the governing body (managing control)); Elaine Wood (additional disclosable party (controls, leases property to, or provides services to the home)); Claudia Rowland (on the governing body (managing control)); Claudia Rowland (additional disclosable party (controls, leases property to, or provides services to the home)); Edwin A Ness (on the governing body (managing control)); Edwin A Ness (additional disclosable party (controls, leases property to, or provides services to the home)); Owen Roberts (on the governing body (managing control)); Owen Roberts (additional disclosable party (controls, leases property to, or provides services to the home)); Bruce Zenner (on the governing body (managing control)); Bruce Zenner (additional disclosable party (controls, leases property to, or provides services to the home)); Sakura Takano (on the governing body (managing control)); Sakura Takano (additional disclosable party (controls, leases property to, or provides services to the home)); Kristine Thomas (on the governing body (managing control)); Kristine Thomas (additional disclosable party (controls, leases property to, or provides services to the home)); Brian Postma (on the governing body (managing control)); Brian Postma (additional disclosable party (controls, leases property to, or provides services to the home)); Dino Recchia (on the governing body (managing control)); Dino Recchia (additional disclosable party (controls, leases property to, or provides services to the home)); Jennifer King (on the governing body (managing control)); Jennifer King (additional disclosable party (controls, leases property to, or provides services to the home)).
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, All Owners. Checked Nov 5, 2026. Updated monthly.

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

Organisations CMS lists
OrganisationRoleShareSince
Munson HealthcareOwns 5% or more directly100%Oct 2, 2019
Munson HealthcareTrusteeOct 2, 2019
Munson HealthcareAdditional disclosable party (controls, leases property to, or provides services to the home)May 15, 2025

How do residents fare?

  • CMS rates its quality measures 2 of 5 (Michigan average 3.9).
Source:

CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.

CMS’s star ratings, from 1 to 5
MeasureRating
Overall rating4 of 5
Health inspections3 of 5
Staffing5 of 5
Quality measures2 of 5

How does it compare nearby?

  • Among the 12 nearest homes, within 37.4 miles, this one had the 7th most health citations at the latest inspection cycle (6; the middle value was 7).
Source:

CMS, Provider Information. Released Oct 28, 2026. Updated monthly.

The 12 nearest, by straight-line distance
PlaceMiles awayCitations, latest cycle
Munson Healthcare Otsego Memorial Hospital Ltcu This nursing home6
Medilodge of Gaylord0.513
Grandvue Medical Care Facility25.19
Munson Healthcare Crawford Continuing Care Center25.36
Meadow Brook Medical Care Facility26.45
Grayling Nursing & Rehabilitation Community26.48
The Villa at the Bay26.921
Bay Bluffs-Emmet County Medical Care Facility31.212
Kalkaska Memorial Health Center32.66
Boulder Park Terrace35.122
Intersect Healthcare of Roscommon36.45
Wellspring Lutheran Services37.41

What the record doesn’t say

  • Complaints that didn’t lead to a citation aren’t published.
  • Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
  • CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
  • Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.

Sources

  • Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).

    Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

  • Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).

    Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the home

The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

Every fact names its source.

Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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