Springbrook Center
A nursing home in Westbrook, Maine 04092
300 Spring St, Westbrook, Maine 04092. (207) 856-1230.
- Not fully inspected in over two years (CMS flag)
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 14 health citations at the latest inspection cycle Maine average: 10.6
- 3.79 nurse hours per resident per day Maine average: 4.39
- 2 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
14 health citations at the latest inspection cycle
The Maine average is 10.6.
Last standard inspection Jul 19, 2024.
Most serious in three years: actual harm (G), at a complaint inspection on Oct 28, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
22 citations in 8 months of the last 36. Last cited Oct 2025. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 23 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 13 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Oct 28, 2025: complaint inspection3 citations
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
-
Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
-
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 31, 2025: complaint inspection1 citation
-
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 12, 2025: complaint inspection1 citation
-
Ensure that residents are free from significant medication errors.
Jul 19, 2024: standard inspection10 citations
-
Honor the resident’s right to be treated with respect and dignity and to retain and use personal possessions.
-
Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
-
Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
-
Provide care and assistance to perform activities of daily living for any resident who is unable.
-
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
-
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
-
Provide or obtain dental services for each resident.
-
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
-
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
-
Provide and implement an infection prevention and control program.
Jul 19, 2024: standard and complaint inspection1 citation
-
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 25, 2024: complaint inspection1 citation
-
Honor the resident’s right to be treated with respect and dignity and to retain and use personal possessions.
Feb 28, 2024: complaint inspection2 citations
-
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
-
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 18, 2024: complaint inspection1 citation
-
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 6, 2023: complaint inspection2 citations
-
Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
-
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 28, 2023: complaint inspection1 citation
-
Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jul 15, 1991.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 123 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 2 fines in the last three years, $17,388 in all.
- 1 Medicare payment denial in the last three years.
- 13 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Oct 28, 2025 | Medicare payment denial | Not given |
| Oct 28, 2025 | Fine | $9,110 |
| May 12, 2025 | Fine | $8,278 |
Who does the caring?
3.79 nurse hours per resident per day
The Maine average is 4.39.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Maine average |
|---|---|---|
| Nurse hours per resident per day | 3.79 | 4.39 |
| Of which registered nurses | 1.19 | 1.06 |
| At weekends | 3.48 | 3.93 |
| Nursing staff turnover | 34.9% | 45.3% |
| Registered nurse turnover | 32.3% | 39.2% |
| Administrators who left | 0 | Not given |
Who owns it?
- Genesis Healthcare of Maine LLC owns 100% directly since Oct 2, 2012.
- 12 owners or officers are people: Arnold M Whitman (owns 5% or more through other companies, 10.8%); Steven E Fishman (owns 5% or more through other companies, 7.6%); Laura Bridgeford (corporate officer); David A Polisner (runs it (operational or managerial control)); David A Polisner (additional disclosable party (controls, leases property to, or provides services to the home)); Diane Louise Morris (runs it (operational or managerial control)); Diane Louise Morris (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Avi Pinchas Mendelson (corporate officer); Michael T Berg (corporate officer); Emily Saucier (runs it (operational or managerial control)); Emily Saucier (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Genesis Healthcare (183 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Gen Operations I LLC | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| Gen Operations II LLC | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| Genesis Healthcare of Maine LLC | Owns 5% or more directly | 100% | Oct 2, 2012 |
| Fc-Gen Operations Investment LLC | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| Genesis Healthcare LLC | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| Genesis Healthcare Inc. | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| GHC Holdings LLC | Owns 5% or more through other companies | 100% | Mar 2, 2015 |
| Genesis Holdings LLC | Owns 5% or more through other companies | 100% | Feb 2, 2015 |
| Sun Healthcare Group Inc. | Owns 5% or more through other companies | 65.3% | Feb 2, 2015 |
| Hccf Management Group Xi LLC | Owns 5% or more through other companies | 10.8% | Feb 2, 2015 |
| Zac Properties Xi LLC | Owns 5% or more through other companies | 7.6% | Feb 2, 2015 |
| Welltower Op LLC | Owns 5% or more through other companies | 5.7% | Mar 1, 2024 |
| Sundance Rehabilitation Holdco Inc. | Owns 5% or more through other companies | 5.2% | Feb 2, 2015 |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 7, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 7, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Apr 7, 2025 |
How do residents fare?
- CMS rates its quality measures 4 of 5 (Maine average 3.0).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 4 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 11.8 miles, this one had the 3rd most health citations at the latest inspection cycle (14; the middle value was 9).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Springbrook Center This nursing home | 14 | |
| Barron Center | 1.8 | 10 |
| Gorham House | 3.9 | 14 |
| Fallbrook Commons | 4.5 | 20 |
| Cedars Nursing Care Center | 4.8 | 8 |
| Seaside Healthcare LLC | 4.9 | 8 |
| Pinnacle Health & Rehab at South Portland | 5.6 | 12 |
| Maine Veterans Home - Scarborough | 5.7 | 3 |
| Pine Point Center | 6.8 | 5 |
| Piper Shores | 8.0 | 5 |
| Sedgewood Commons | 8.4 | 1 |
| Brentwood Center for Health & Rehabilitation, LLC | 11.8 | 21 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.