The Reservoir Center for Health & Rehabilitation
A nursing home in Marlborough, Massachusetts 01752
400 Bolton Street, Marlborough, Massachusetts 01752. (339) 224-1189.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 8 health citations at the latest inspection cycle Massachusetts average: 6.4
- 3.90 nurse hours per resident per day Massachusetts average: 3.94
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
8 health citations at the latest inspection cycle
The Massachusetts average is 6.4.
Last standard inspection Jan 13, 2026.
Most serious in three years: D: no actual harm, potential for more than minimal harm.
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
25 citations in 2 months of the last 36. Last cited Jan 2026. Most serious: no actual harm, potential for more than minimal harm (D). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 25 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 4 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jan 13, 2026: standard inspection8 citations
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Reasonably accommodate the needs and preferences of each resident.
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
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Have a plan that describes the process for conducting QAPI and QAA activities.
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Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Oct 15, 2024: complaint inspection4 citations
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Create and put into place a plan for meeting the resident’s most immediate needs within 48 hours of being admitted
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Ensure that residents are free from significant medication errors.
Oct 2, 2024: standard inspection13 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Plan the resident’s discharge to meet the resident’s goals and needs.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Provide safe, appropriate pain management for a resident who requires such services.
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Provide safe, appropriate dialysis care/services for a resident who requires such services.
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Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
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Ensure that residents are free from significant medication errors.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
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Provide and implement an infection prevention and control program.
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Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jul 1, 1990.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 144 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 4 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
3.90 nurse hours per resident per day
The Massachusetts average is 3.94.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Massachusetts average |
|---|---|---|
| Nurse hours per resident per day | 3.90 | 3.94 |
| Of which registered nurses | 0.70 | 0.66 |
| At weekends | 3.50 | 3.52 |
| Nursing staff turnover | 33.1% | 37.6% |
| Registered nurse turnover | 33.3% | 42.7% |
| Administrators who left | 0 | Not given |
Who owns it?
- Vk Health Facilities LLC owns 100% directly since Jan 15, 2013.
- 24 owners or officers are people: Marvin J. Ostreicher (corporate director, 100%); Thomas Joseph Gilmartin (corporate director, 50%); Barry Bokow (corporate director, 25%); Marvin J. Ostreicher (owns a share through other companies, 18.02%); Susan Ostreicher (owns a share through other companies, 17.98%); Kalman Y Schoor (owns a share through other companies, 6.67%); Robert Gluck (owns a share through other companies, 6.67%); Jonah Jay Lobell (owns a share through other companies, 6.67%); Abraham Weinstock (owns a share through other companies, 6.67%); Marc Ephram Ostreicher (owns a share through other companies, 4.83%); Yitzchok Steg (owns a share through other companies, 4.83%); Albert David (owns a share through other companies, 4%); Moshe Shaya-Mograby (owns a share through other companies, 4%); Ben J Lowinger (owns a share through other companies, 3.33%); Joseph J Lowinger (owns a share through other companies, 3.33%); David Ostreicher (owns a share through other companies, 2.33%); Barry Bokow (owns a share through other companies, 2%); Ira Geffner (owns a share through other companies, 2%); Eghosa Idumwonyi (runs it (operational or managerial control)); Eghosa Idumwonyi (additional disclosable party (controls, leases property to, or provides services to the home)); Thomas Joseph Gilmartin (additional disclosable party (controls, leases property to, or provides services to the home)); Caitlin Shaller (runs it (operational or managerial control)); Caitlin Shaller (additional disclosable party (controls, leases property to, or provides services to the home)); Barry Bokow (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of National Health Care Associates (42 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- A real-estate investment trust is among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Vk Health Facilities LLC | Owns 5% or more directly | 100% | Jan 15, 2013 |
| Mso Associates LLC | Owns a share through other companies | 36% | Jan 28, 2013 |
| Marvin Ostreicher Family Trust 2012 | Owns a share through other companies | 18.02% | Jan 28, 2013 |
| Susan Ostreicher Family Trust 2012 | Owns a share through other companies | 17.98% | Jan 28, 2013 |
| Ventas Nhv Fund | Owns a share through other companies | 8% | Jan 28, 2013 |
| Meridian Capital Foundation | Owns a share through other companies | 6.67% | Jan 28, 2013 |
| Procare LTC Holding LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2016 | |
| Preferred Therapy Solutions, LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 28, 2013 | |
| National Health Care Associates Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 28, 2013 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Aug 17, 2017 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 13, 2025 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (Massachusetts average 3.3).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 3 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 7.4 miles, this one had the 2nd most health citations at the latest inspection cycle (8; the middle value was 6).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| The Reservoir Center for Health & Rehabilitation This nursing home | 8 | |
| Marlborough Hills Rehabilitation & Health Care Cen | 2.1 | 16 |
| Alliance Health at Marie Esther | 2.6 | 5 |
| Sudbury Pines Extended Care | 5.7 | 5 |
| Alliance Health at Coleman | 5.8 | 6 |
| Whittier Westborough Transitional Care Unit | 5.8 | 0 |
| Beaumont Rehab & Skilled Nursing Ctr - Westboro | 6.1 | 8 |
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | 6.3 | 6 |
| Westborough Healthcare | 6.7 | 6 |
| Oak Knoll Rehabilitation and Healthcare Center | 6.7 | 1 |
| St Patrick’s Manor | 7.3 | 0 |
| Carlyle House | 7.4 | 7 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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