Charlene Manor Extended Care Facility
A nursing home in Greenfield, Massachusetts 01301
130 Colrain Road, Greenfield, Massachusetts 01301. (413) 774-3724.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 2of 5 CMS’s overall rating
- 1 health citation at the latest inspection cycle Massachusetts average: 6.4
- 3.62 nurse hours per resident per day Massachusetts average: 3.94
- 3 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
1 health citation at the latest inspection cycle
The Massachusetts average is 6.4.
Last standard inspection Feb 26, 2026.
Most serious in three years: actual harm (G), at a standard inspection on Feb 26, 2026
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
35 citations in 6 months of the last 36. Last cited Feb 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 35 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 7 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Feb 26, 2026: standard inspection1 citation
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Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 6, 2025: complaint inspection1 citation
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
Mar 12, 2025: complaint inspection1 citation
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 6, 2024: standard inspection27 citations
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Reasonably accommodate the needs and preferences of each resident.
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Immediately tell the resident, the resident’s doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
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Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
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Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
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Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
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Create and put into place a plan for meeting the resident’s most immediate needs within 48 hours of being admitted
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Provide appropriate foot care.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Provide enough food/fluids to maintain a resident’s health.
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Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident’s well being.
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Ensure each resident’s drug regimen must be free from unnecessary drugs.
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Ensure that residents are free from significant medication errors.
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Provide or obtain dental services for each resident.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
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Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member’s vaccination status.
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Assess the resident when there is a significant change in condition
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Ensure each resident receives an accurate assessment.
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Post nurse staffing information every day.
Jun 28, 2024: complaint inspection2 citations
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
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Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 13, 2023: complaint inspection3 citations
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Nov 22, 1988.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 123 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 3 fines in the last three years, $107,757 in all.
- No Medicare payment denials in the last three years.
- 7 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Feb 26, 2026 | Fine | $18,564 |
| Nov 6, 2024 | Fine | $52,192 |
| Jun 28, 2024 | Fine | $37,001 |
Who does the caring?
3.62 nurse hours per resident per day
The Massachusetts average is 3.94.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Massachusetts average |
|---|---|---|
| Nurse hours per resident per day | 3.62 | 3.94 |
| Of which registered nurses | 0.54 | 0.66 |
| At weekends | 3.20 | 3.52 |
| Nursing staff turnover | 48.1% | 37.6% |
| Registered nurse turnover | 50% | 42.7% |
| Administrators who left | 1 | Not given |
Who owns it?
- Cec Management Systems Inc. owns 100% directly since Dec 30, 2022.
- Integritus Healthcare Management Services Inc. and Cec Management Systems Inc. run it.
- 15 owners or officers are people: Marcie Jo Gingras (corporate officer); Marcie Jo Gingras (runs it (operational or managerial control)); Marcie Jo Gingras (additional disclosable party (controls, leases property to, or provides services to the home)); Robert Straznitskas (runs it (operational or managerial control)); Robert Straznitskas (additional disclosable party (controls, leases property to, or provides services to the home)); Tricia Bragdon (corporate director); Tricia Bragdon (additional disclosable party (controls, leases property to, or provides services to the home)); William C Jones (corporate officer); William C Jones (corporate director); William C Jones (runs it (operational or managerial control)); William C Jones (additional disclosable party (controls, leases property to, or provides services to the home)); Winthrop F Whitcomb (runs it (operational or managerial control)); Winthrop F Whitcomb (additional disclosable party (controls, leases property to, or provides services to the home)); Kathryn Resnevic (corporate director); Kathryn Resnevic (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Integritus Healthcare (14 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Integritus Healthcare Management Services Inc. | Owns 5% or more through other companies | 100% | Feb 1, 2022 |
| Cec Management Systems Inc. | Owns 5% or more directly | 100% | Dec 30, 2022 |
| Integritus Healthcare Inc. | Owns 5% or more through other companies | 100% | Dec 30, 2022 |
| Integritus Healthcare Management Services Inc. | Runs it (operational or managerial control) | Feb 1, 2022 | |
| Integritus Healthcare Management Services Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 3, 2025 | |
| Cec Management Systems Inc. | Runs it (operational or managerial control) | Feb 1, 2022 | |
| Cec Management Systems Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Mar 3, 2025 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (Massachusetts average 3.3).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 2 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 3 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 18.4 miles, this one had the 11th most health citations at the latest inspection cycle (1; the middle value was 6).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Charlene Manor Extended Care Facility This nursing home | 1 | |
| Regalcare at Greenfield | 0.8 | 9 |
| Poet’s Seat Healthcare Center | 2.1 | 6 |
| Vernon Green Nursing Home | 13.0 | 14 |
| Center for Extended Care at Amherst | 16.1 | 6 |
| Hadley Pointe Nursing Rehab & Care | 16.3 | 12 |
| Linda Manor Extended Care Facility | 16.5 | 2 |
| Applewood Center | 16.8 | 0 |
| Pine Heights at Brattleboro Center for Nursing & R | 17.5 | 7 |
| Thompson House Nursing Home | 17.6 | 3 |
| Quabbin Valley Healthcare | 18.0 | 16 |
| Care One at Northampton | 18.4 | 4 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
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Paid listing
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