Rivaya Care of Des Plaines
A nursing home in Des Plaines, Illinois 60016
9300 Ballard Road, Des Plaines, Illinois 60016. (847) 294-2300.
- Cited for abuse (CMS flag)
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The short answer
Record last released by CMS on Oct 28, 2026.
- 1of 5 CMS’s overall rating
- 11 health citations at the latest inspection cycle Illinois average: 12.7
- 3.57 nurse hours per resident per day Illinois average: 3.47
- 5 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
11 health citations at the latest inspection cycle
The Illinois average is 12.7.
Last standard inspection Dec 18, 2025.
Most serious in three years: immediate jeopardy to health or safety (J), at a complaint inspection on Feb 23, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
31 citations in 16 months of the last 36. Last cited Jul 2026. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 39 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 27 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jul 26, 2026: complaint inspection3 citations
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Honor the resident’s right to be treated with respect and dignity and to retain and use personal possessions.
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 17, 2026: complaint inspection4 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
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Post nurse staffing information every day.
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Ensure that residents are free from significant medication errors.
Mar 5, 2026: complaint inspection2 citations
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Allow residents to self-administer drugs if determined clinically appropriate.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 18, 2025: standard inspection1 citation
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Provide and implement an infection prevention and control program.
Nov 25, 2025: complaint inspection1 citation
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Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 29, 2025: complaint inspection1 citation
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 22, 2025: complaint inspection1 citation
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Provide the required documentation or notification related to the resident’s needs, appeal rights, or bed-hold policies.
Jun 4, 2025: complaint inspection1 citation
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 9, 2025: complaint inspection1 citation
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 23, 2025: complaint inspection1 citation
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Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 13, 2024: complaint inspection1 citation
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 15, 2024: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 28, 2024: complaint inspection1 citation
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 26, 2024: standard inspection5 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide safe, appropriate pain management for a resident who requires such services.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Aug 1, 2024: complaint inspection1 citation
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2024: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 23, 2024: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Respond appropriately to all alleged violations.
Feb 2, 2024: complaint inspection1 citation
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Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 9, 2023: standard inspection6 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
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Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
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Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 9, 2023: standard and complaint inspection2 citations
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Provide appropriate pressure ulcer care and prevent new ulcers from developing.
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Let each resident or the resident’s legal representative access or purchase copies of all the resident’s records.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 1, 1977.
- Not on CMS’s special focus list.
- CMS marks it with its abuse icon: cited for abuse or neglect that harmed a resident.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, limited liability company.
- 231 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 5 fines in the last three years, $172,182 in all.
- 2 Medicare payment denials in the last three years.
- 27 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Sep 29, 2025 | Fine | $14,731 |
| Sep 26, 2024 | Medicare payment denial | Not given |
| Sep 26, 2024 | Fine | $52,466 |
| Aug 1, 2024 | Fine | $23,647 |
| Feb 23, 2024 | Medicare payment denial | Not given |
| Feb 23, 2024 | Fine | $76,780 |
| Feb 6, 2024 | Fine | $4,558 |
Who does the caring?
3.57 nurse hours per resident per day
The Illinois average is 3.47.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Illinois average |
|---|---|---|
| Nurse hours per resident per day | 3.57 | 3.47 |
| Of which registered nurses | 0.79 | 0.71 |
| At weekends | 3.07 | 3.08 |
| Nursing staff turnover | 62.2% | 43.7% |
| Registered nurse turnover | 37.5% | 41.5% |
| Administrators who left | 1 | Not given |
Who owns it?
- Rivaya Healthcare Holdings LLC owns 99.99% directly since May 1, 2025; An organisation CMS lists without a name owns 0.01% directly since May 1, 2025.
- 9300 Ballard Road LLC and Ecapital Healthcare Corp and Extended Care Consulting LLC run it.
- 9 owners or officers are people: Joshua B Graber (owns 5% or more through other companies, 40%); Levi Israel (owns 5% or more through other companies, 30%); Nelia Gonzalez (runs it (operational or managerial control)); Nelia Gonzalez (additional disclosable party (controls, leases property to, or provides services to the home)); Bhupinder Singh (runs it (operational or managerial control)); Bhupinder Singh (additional disclosable party (controls, leases property to, or provides services to the home)); Levi Israel (runs it (operational or managerial control)); Levi Israel (on the governing body (managing control)); Levi Israel (additional disclosable party (controls, leases property to, or provides services to the home)).
- No private-equity firm among the owners CMS lists.
- A real-estate investment trust is among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| 9300 Ballard Road LLC | Holds 5% or more security interest | 100% | May 1, 2025 |
| Rivaya Healthcare Holdings LLC | Owns 5% or more directly | 99.99% | May 1, 2025 |
| Nathan and Shirley Rothner Family Trust | Owns 5% or more through other companies | 30% | May 1, 2025 |
| An organisation CMS lists without a name | Owns a share directly | 0.01% | May 1, 2025 |
| Rivaya Healthcare Holdings LLC | Owns a share through other companies | 0.01% | May 1, 2025 |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| 9300 Ballard Road LLC | Runs it (operational or managerial control) | May 1, 2025 | |
| 9300 Ballard Road LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| Ecapital Healthcare Corp | Holds 5% or more security interest | Jun 5, 2025 | |
| Ecapital Healthcare Corp | Runs it (operational or managerial control) | Jun 5, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| Extended Care Consulting LLC | Runs it (operational or managerial control) | May 1, 2025 | |
| Extended Care Consulting LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | May 1, 2025 |
How do residents fare?
- CMS rates its quality measures 2 of 5 (Illinois average 3.1).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 1 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 1 of 5 |
| Quality measures | 2 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 2.6 miles, this one had the 2nd most health citations at the latest inspection cycle (11; the middle value was 6.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Rivaya Care of Des Plaines This nursing home | 11 | |
| Avantara Park Ridge | 0.8 | 2 |
| Niles Nsg & Rehab Ctr | 1.3 | 5 |
| Elevate Care Niles | 1.4 | 10 |
| Harmony Park Ridge | 1.5 | 12 |
| Park Ridge Healthcare Center | 1.8 | 3 |
| Ascension Nazarethville Place | 1.9 | 3 |
| Alden Des Plaines Rehab & Hc | 2.0 | 8 |
| Elevate Care Abington | 2.1 | 4 |
| Lee Manor | 2.1 | 3 |
| Elevate Care Des Plaines | 2.6 | 9 |
| Glenview Terrace | 2.6 | 9 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.