Friendship Village Retirement
A nursing home in Waterloo, Iowa 50702
600 Park Lane, Waterloo, Iowa 50702. (319) 291-8100.
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 3 health citations at the latest inspection cycle Iowa average: 6.6
- 0 fines in the last three years
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
3 health citations at the latest inspection cycle
The Iowa average is 6.6.
Last standard inspection Nov 17, 2025.
Most serious in three years: actual harm (G), at a complaint inspection on Jul 16, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
7 citations in 4 months of the last 36. Last cited Jul 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 7 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 4 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Jul 8, 2026: complaint inspection2 citations
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Provide appropriate treatment and care according to orders, resident’s preferences and goals.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2025: standard inspection1 citation
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Ensure each resident receives an accurate assessment.
Oct 9, 2024: standard inspection2 citations
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Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Ensure each resident receives an accurate assessment.
Jul 16, 2024: complaint inspection2 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Make sure that a working call system is available in each resident’s bathroom and bathing area.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Aug 15, 1968.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as non profit, corporation.
- 72 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- No fines in the last three years.
- No Medicare payment denials in the last three years.
- 4 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Who does the caring?
| Measure | This home | Iowa average |
|---|---|---|
| Nurse hours per resident per day | Not given | 3.86 |
| Of which registered nurses | Not given | 0.74 |
| At weekends | Not given | 3.38 |
| Nursing staff turnover | 22.7% | 44.1% |
| Registered nurse turnover | 15.4% | 42.1% |
| Administrators who left | 0 | Not given |
Who owns it?
- Friends of Faith Retirement Homes, Inc. owns 100% directly since Aug 15, 1968.
- Friends of Faith Retirement Homes, Inc. runs it.
- 43 owners or officers are people: Jim Grady (corporate director); Jim Grady (runs it (operational or managerial control)); Jim Grady (additional disclosable party (controls, leases property to, or provides services to the home)); Tom Hlad (corporate director); Tom Hlad (runs it (operational or managerial control)); Tom Hlad (additional disclosable party (controls, leases property to, or provides services to the home)); Pradeep M Ramesh (runs it (operational or managerial control)); Pradeep M Ramesh (additional disclosable party (controls, leases property to, or provides services to the home)); Jay Nardini (corporate officer); Jay Nardini (runs it (operational or managerial control)); Jay Nardini (additional disclosable party (controls, leases property to, or provides services to the home)); Sheryl Turner (corporate officer); Sheryl Turner (runs it (operational or managerial control)); Sheryl Turner (additional disclosable party (controls, leases property to, or provides services to the home)); Brad Morris (corporate officer); Brad Morris (runs it (operational or managerial control)); Brad Morris (additional disclosable party (controls, leases property to, or provides services to the home)); Steven Gillen (corporate director); Steven Gillen (runs it (operational or managerial control)); Steven Gillen (additional disclosable party (controls, leases property to, or provides services to the home)); Ellen Uhlenhopp (corporate director); Ellen Uhlenhopp (runs it (operational or managerial control)); Ellen Uhlenhopp (additional disclosable party (controls, leases property to, or provides services to the home)); Ronald Kiewiet (corporate director); Ronald Kiewiet (runs it (operational or managerial control)); Ronald Kiewiet (additional disclosable party (controls, leases property to, or provides services to the home)); Christina Jurgensen (corporate director); Christina Jurgensen (runs it (operational or managerial control)); Christina Jurgensen (additional disclosable party (controls, leases property to, or provides services to the home)); Christopher Rygh (corporate officer); Christopher Rygh (runs it (operational or managerial control)); Christopher Rygh (additional disclosable party (controls, leases property to, or provides services to the home)); Craig Anderson (corporate officer); Craig Anderson (runs it (operational or managerial control)); Craig Anderson (additional disclosable party (controls, leases property to, or provides services to the home)); Sally A Adams (runs it (operational or managerial control)); Sally A Adams (additional disclosable party (controls, leases property to, or provides services to the home)); Robert Smith (corporate director); Robert Smith (runs it (operational or managerial control)); Robert Smith (additional disclosable party (controls, leases property to, or provides services to the home)); Rick Bauer (corporate director); Rick Bauer (runs it (operational or managerial control)); Rick Bauer (additional disclosable party (controls, leases property to, or provides services to the home)).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Friends of Faith Retirement Homes, Inc. | Owns 5% or more directly | 100% | Aug 15, 1968 |
| Friends of Faith Retirement Homes, Inc. | Runs it (operational or managerial control) | Aug 15, 1968 | |
| Friends of Faith Retirement Homes, Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Aug 15, 1968 |
How do residents fare?
- CMS rates its quality measures 3 of 5 (Iowa average 3.4).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 4 of 5 |
| Staffing | 1 of 5 |
| Quality measures | 3 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 13.9 miles, this one had the 9th most health citations at the latest inspection cycle (3; the middle value was 9.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Friendship Village Retirement This nursing home | 3 | |
| Ravenwood Specialty Care | 0.4 | 15 |
| Harmony Waterloo | 0.5 | 8 |
| Harmony House Health Care Center | 3.6 | 32 |
| Northcrest Specialty Care | 3.9 | 11 |
| Pinnacle Specialty Care | 4.6 | 15 |
| The Suites at Western Home Communities | 4.8 | 1 |
| Newaldaya Lifescapes | 6.1 | 6 |
| Martin Health Center, Inc. | 6.5 | 2 |
| Pillar of Cedar Valley | 7.4 | 11 |
| Cedar Falls Health Care Center | 7.5 | 17 |
| Laporte City Specialty Care | 13.9 | 2 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.