New Castle Health and Rehabilitation Center
A nursing home in New Castle, Delaware 19720
32 Buena Vista Drive, New Castle, Delaware 19720. (302) 328-2580.
- A candidate for CMS’s special focus list
Watch and the shortlist are kept with a free account, on every device. Your watch list. CMS’s own record is on Care Compare.
The short answer
Record last released by CMS on Oct 28, 2026.
- 2of 5 CMS’s overall rating
- 13 health citations at the latest inspection cycle Delaware average: 10.4
- 3.75 nurse hours per resident per day Delaware average: 4.48
- 2 fines in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean8
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Immediate jeopardy
- CMS’s most serious finding: the place’s failure to meet a rule caused, or was likely to cause, serious injury, harm, impairment or death to someone in its care. Source: CMS; 42 CFR 489.3.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
13 health citations at the latest inspection cycle
The Delaware average is 10.4.
Last standard inspection Dec 13, 2025.
Most serious in three years: immediate jeopardy to health or safety (J), at a standard inspection on Dec 13, 2025
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
47 citations in 4 months of the last 36. Last cited Dec 2025. Most serious: immediate jeopardy to health or safety (J). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 47 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 16 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Dec 13, 2025: standard inspection13 citations
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Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Ensure that residents are fully informed and understand their health status, care and treatments.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Respond appropriately to all alleged violations.
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Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
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Provide enough food/fluids to maintain a resident’s health.
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Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Ensure medication error rates are not 5 percent or greater.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
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Develop and implement policies and procedures for flu and pneumonia vaccinations.
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Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
May 6, 2025: complaint inspection5 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Respond appropriately to all alleged violations.
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Ensure the transfer/discharge meets the resident’s needs/preferences and that the resident is prepared for a safe transfer/discharge.
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Ensure services provided by the nursing facility meet professional standards of quality.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2024: standard inspection6 citations
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Allow residents to self-administer drugs if determined clinically appropriate.
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Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
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Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
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Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
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Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
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Provide and implement an infection prevention and control program.
Nov 26, 2024: standard and complaint inspection4 citations
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Reasonably accommodate the needs and preferences of each resident.
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
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Respond appropriately to all alleged violations.
Feb 1, 2024: standard inspection12 citations
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Honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights.
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Honor the resident’s right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
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Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
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Ensure each resident receives an accurate assessment.
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Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
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Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
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Ensure that the resident and his/her doctor meet face-to-face at all required visits.
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Observe each nurse aide’s job performance and give regular training.
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Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
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Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 1, 2024: standard and complaint inspection3 citations
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Honor the resident’s right to and the facility must promote and facilitate resident self-determination through support of resident choice.
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide enough food/fluids to maintain a resident’s health.
Feb 1, 2024: complaint inspection4 citations
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Plan the resident’s discharge to meet the resident’s goals and needs.
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Provide safe, appropriate pain management for a resident who requires such services.
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Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
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Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Feb 15, 1991.
- A candidate for CMS’s special focus list, which CMS keeps for homes with a history of serious problems.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 120 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 2 fines in the last three years, $47,730 in all.
- No Medicare payment denials in the last three years.
- 16 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Dec 13, 2025 | Fine | $29,206 |
| May 6, 2025 | Fine | $18,524 |
Who does the caring?
3.75 nurse hours per resident per day
The Delaware average is 4.48.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | Delaware average |
|---|---|---|
| Nurse hours per resident per day | 3.75 | 4.48 |
| Of which registered nurses | 0.92 | 1.00 |
| At weekends | 3.37 | 3.99 |
| Nursing staff turnover | 47.8% | 40.4% |
| Registered nurse turnover | 42.9% | 40.5% |
| Administrators who left | 0 | Not given |
Who owns it?
- Saber Healthcare Holdings LLC owns 100% directly since Dec 31, 2023.
- Saber Governance LLC and Shg Management LLC run it.
- 14 owners or officers are people: Benjamin N Volpe (corporate director, 50%); William I Weisberg (corporate director, 50%); Ritu Rastogi (runs it (operational or managerial control)); Ritu Rastogi (additional disclosable party (controls, leases property to, or provides services to the home)); Gregory Nicoluzakis (corporate officer, 0%); Gregory Nicoluzakis (additional disclosable party (controls, leases property to, or provides services to the home)); Benjamin N Volpe (corporate officer, 0%); Benjamin N Volpe (additional disclosable party (controls, leases property to, or provides services to the home)); William I Weisberg (corporate officer, 0%); William I Weisberg (additional disclosable party (controls, leases property to, or provides services to the home)); Michelle A Carroll (runs it (operational or managerial control)); Michelle A Carroll (additional disclosable party (controls, leases property to, or provides services to the home)); Daesha Slocum (runs it (operational or managerial control)); Daesha Slocum (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Saber Healthcare Group (126 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Saber Healthcare Holdings LLC | Owns 5% or more directly | 100% | Dec 31, 2023 |
| Saber Governance LLC | Runs it (operational or managerial control) | 100% | Sep 1, 2019 |
| Wiw Dynasty LLC | Owns 5% or more through other companies | 67% | Jan 1, 2023 |
| Decanted William I. Weisberg Family Dynasty Trust (Dated Sept 30, 2020 | Owns 5% or more through other companies | 67% | Jan 1, 2023 |
| Benjamin N. Volpe Family Dynasty Trust (Dated December 29, 2020) | Owns 5% or more through other companies | 33% | Jan 1, 2023 |
| Bnv Dynasty LLC | Owns 5% or more through other companies | 33% | Jan 1, 2023 |
| Ziegler Financing Corporation | Additional disclosable party (controls, leases property to, or provides services to the home) | May 2, 2022 | |
| Benjamin N. Volpe Family Dynasty Trust (Dated December 29, 2020) | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2023 | |
| B&b Reimbursement Consulting Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Jun 19, 2019 | |
| Shg Management LLC | Runs it (operational or managerial control) | Sep 1, 2019 | |
| Shg Management LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 1, 2019 | |
| Saber Governance LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 1, 2019 | |
| Saber Healthcare Group LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Aug 1, 2018 | |
| Bnv Dynasty LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2023 | |
| New Castle RE Group LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | May 2, 2022 | |
| Citrin Cooperman Advisors LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Aug 1, 2018 | |
| Wiw Dynasty LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2023 | |
| Shg Rez LLC | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 7, 2026 | |
| Decanted William I. Weisberg Family Dynasty Trust (Dated Sept 30, 2020 | Additional disclosable party (controls, leases property to, or provides services to the home) | Jan 1, 2023 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (Delaware average 4.0).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 2 of 5 |
| Health inspections | 1 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 8.5 miles, this one had the 4th most health citations at the latest inspection cycle (13; the middle value was 8).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| New Castle Health and Rehabilitation Center This nursing home | 13 | |
| Jeanne Jugan Residence | 3.9 | 4 |
| Excelcare at Newark LLC | 4.4 | 12 |
| Cadia Rehabilitation Pike Creek | 6.7 | 6 |
| Coral Springs Rehab & Healthcare | 7.0 | 8 |
| Exceptional Care for Children | 7.2 | 2 |
| Encore at West Meadow L.L.C. | 7.4 | 28 |
| Complete Care at Hillside LLC | 7.6 | 20 |
| Newark Manor Nursing Home | 7.7 | 8 |
| Regency Healthcare & Rehab Center | 8.4 | 8 |
| Excelcare at Wilmington LLC | 8.4 | 2 |
| Pike Creek Nursing & Rehabilitation Center | 8.5 | 20 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
-
Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.