Willow Pass Healthcare Center
A nursing home in Concord, California 94519
3318 Willow Pass Road, Concord, California 94519. (925) 689-9222.
- Not fully inspected in over two years (CMS flag)
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The short answer
Record last released by CMS on Oct 28, 2026.
- 3of 5 CMS’s overall rating
- 23 health citations at the latest inspection cycle California average: 15.7
- 3.94 nurse hours per resident per day California average: 4.54
- 1 fine in the last three years (needs attention)
Each figure’s source sits beside it, in its section below.
What these words mean7
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Scope and severity (A to L)
- CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7).
- Nurse staffing hours
- The hours registered nurses, licensed practical nurses and nurse aides worked, per resident per day, from the payroll records each home sends CMS. Source: CMS, Payroll-Based Journal.
- Fines and payment denials
- A fine (civil money penalty) is money CMS makes a nursing home pay when it falls short of federal rules. A payment denial means Medicare and Medicaid stop paying for new admissions until the home meets the rules again. Source: CMS; 42 CFR 488.430 and 488.417.
- Capacity
- The most people the licence or certification lets the place care for at once: residents, children, beds or apartments, as the state counts them. It isn’t how many are there now. Source: Each state’s licensing agency.
What did inspectors find?
23 health citations at the latest inspection cycle
The California average is 15.7.
Last standard inspection Oct 14, 2022.
Most serious in three years: actual harm (G), at a complaint inspection on Apr 25, 2024
CMS, Provider Information, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
When those citations happened
11 citations in 5 months of the last 36. Last cited Mar 2026. Most serious: actual harm (G). The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
All 11 citations in the last three years
Grouped by inspection, newest first. Each carries CMS grades each nursing home deficiency with a letter. A to C: no actual harm, with potential for minimal harm. D to F: no actual harm, but potential for more. G to I: actual harm. J to L: immediate jeopardy. Within each band, the letter rises as more residents were affected or could be: one or a few, a pattern, or widespread. Source: CMS, nursing home scope and severity grid (State Operations Manual, chapter 7)., from A, the least serious, to L, the most. 11 came from complaint inspections.
CMS, Health Deficiencies. Released Oct 28, 2026. Updated monthly.
Mar 26, 2026: complaint inspection2 citations
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
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Respond appropriately to all alleged violations.
Mar 13, 2026: complaint inspection3 citations
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Protect each resident from the wrongful use of the resident’s belongings or money.
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Develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured.
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Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 7, 2025: complaint inspection1 citation
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 9, 2024: complaint inspection1 citation
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Honor the resident’s right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 25, 2024: complaint inspection2 citations
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Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
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Provide a bathroom in or located near each resident’s room.
Apr 11, 2024: complaint inspection1 citation
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Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 21, 2024: complaint inspection1 citation
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Keep residents’ personal and medical records private and confidential.
Is it certified, and in good standing?
- Certified for Medicare and Medicaid since Jan 1, 1967.
- Not on CMS’s special focus list.
- No abuse icon from CMS.
- No change of ownership in the last 12 months.
- CMS lists its ownership as for profit, corporation.
- 81 certified beds.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
Has it been fined or penalized?
- 1 fine in the last three years, $45,702 in all.
- 1 Medicare payment denial in the last three years.
- 11 citations in the last three years came from complaint inspections.
CMS, Penalties and Health Deficiencies. Released Oct 28, 2026. Updated monthly.
| Date | Kind | Amount |
|---|---|---|
| Apr 11, 2024 | Medicare payment denial | Not given |
| Apr 11, 2024 | Fine | $45,702 |
Who does the caring?
3.94 nurse hours per resident per day
The California average is 4.54.
CMS publishes staffing about four months after the fact.
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | This home | California average |
|---|---|---|
| Nurse hours per resident per day | 3.94 | 4.54 |
| Of which registered nurses | 0.61 | 0.68 |
| At weekends | 3.72 | 4.10 |
| Nursing staff turnover | 44.9% | 36.6% |
| Registered nurse turnover | 33.3% | 37.8% |
| Administrators who left | 0 | Not given |
Who owns it?
- Hycare Inc. runs it.
- 38 owners or officers are people: Pratap Poddatoori (owns 5% or more directly, 100%); Shalena Wesser-Singh (runs it (operational or managerial control)); Shalena Wesser-Singh (additional disclosable party (controls, leases property to, or provides services to the home)); Dakshina Gautam (runs it (operational or managerial control)); Dakshina Gautam (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)); Terrance J Mcgregor (runs it (operational or managerial control)); Terrance J Mcgregor (additional disclosable party (controls, leases property to, or provides services to the home)); Hilda Padania (runs it (operational or managerial control)); Hilda Padania (additional disclosable party (controls, leases property to, or provides services to the home)); Samir K Patel (runs it (operational or managerial control)); Samir K Patel (additional disclosable party (controls, leases property to, or provides services to the home)); Jennifer Wong (runs it (operational or managerial control)); Jennifer Wong (additional disclosable party (controls, leases property to, or provides services to the home)); Norma Andres (runs it (operational or managerial control)); Norma Andres (additional disclosable party (controls, leases property to, or provides services to the home)); Cassi Hudson (runs it (operational or managerial control)); Cassi Hudson (additional disclosable party (controls, leases property to, or provides services to the home)); Ma Jennifer Acosta (runs it (operational or managerial control)); Ma Jennifer Acosta (additional disclosable party (controls, leases property to, or provides services to the home)); Joy Antonio (runs it (operational or managerial control)); Joy Antonio (additional disclosable party (controls, leases property to, or provides services to the home)); Pratap Poddatoori (corporate officer); Pratap Poddatoori (runs it (operational or managerial control)); Pratap Poddatoori (additional disclosable party (controls, leases property to, or provides services to the home)); Sylvia Guerrero (runs it (operational or managerial control)); Sylvia Guerrero (additional disclosable party (controls, leases property to, or provides services to the home)); Binoy Ephrem (runs it (operational or managerial control)); Binoy Ephrem (additional disclosable party (controls, leases property to, or provides services to the home)); Gurpreet Dhugga (runs it (operational or managerial control)); Gurpreet Dhugga (additional disclosable party (controls, leases property to, or provides services to the home)); Breyana Mcclendon (runs it (operational or managerial control)); Breyana Mcclendon (additional disclosable party (controls, leases property to, or provides services to the home)); Patricia Griffen (runs it (operational or managerial control)); Patricia Griffen (additional disclosable party (controls, leases property to, or provides services to the home)); Juan Dominguez (runs it (operational or managerial control)); Juan Dominguez (additional disclosable party (controls, leases property to, or provides services to the home)); A person CMS lists without a name (additional disclosable party (controls, leases property to, or provides services to the home)).
- Part of Pratap Poddatoori (6 homes in CMS’s data).
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, All Owners. Checked Nov 5, 2026. Updated monthly.
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 22, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 7, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 16, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Oct 1, 2020 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Feb 1, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Jul 10, 2019 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 22, 2025 | |
| Hycare Inc. | Runs it (operational or managerial control) | Sep 7, 2006 | |
| Hycare Inc. | Additional disclosable party (controls, leases property to, or provides services to the home) | Oct 10, 2025 | |
| An organisation CMS lists without a name | Additional disclosable party (controls, leases property to, or provides services to the home) | Sep 4, 2003 |
How do residents fare?
- CMS rates its quality measures 5 of 5 (California average 4.2).
CMS, Provider Information and State and US Averages. Released Oct 28, 2026. Updated monthly.
| Measure | Rating |
|---|---|
| Overall rating | 3 of 5 |
| Health inspections | 2 of 5 |
| Staffing | 4 of 5 |
| Quality measures | 5 of 5 |
How does it compare nearby?
- Among the 12 nearest homes, within 6.2 miles, this one had the 2nd most health citations at the latest inspection cycle (23; the middle value was 12.5).
CMS, Provider Information. Released Oct 28, 2026. Updated monthly.
| Place | Miles away | Citations, latest cycle |
|---|---|---|
| Willow Pass Healthcare Center This nursing home | 23 | |
| Diablo Valley Post Acute | 1.1 | 26 |
| Bayberry Skilled Nursing & Healthcare Center | 1.2 | 12 |
| Concord Post Acute | 1.8 | 11 |
| Stonebrook Post Acute | 2.2 | 7 |
| Shadelands Post Acute | 3.6 | 13 |
| Legacy Post Acute Care | 3.9 | 8 |
| Pleasant Hill Post Acute | 4.0 | 14 |
| Rosewood Post Acute | 4.3 | 12 |
| La Casa Via Transitional Care Center | 5.1 | 9 |
| Tampico Healthcare Center | 5.2 | 17 |
| Alhambra Post Acute | 6.2 | 13 |
What the record doesn’t say
- Complaints that didn’t lead to a citation aren’t published.
- Inspections reach CMS’s data about six weeks after they happen, and staffing about four months after.
- CMS publishes the inspectors’ full written findings in a separate monthly file, which isn’t loaded yet.
- Fines and Medicare payment denials are the only enforcement CMS publishes; state licence actions aren’t included.
Sources
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Centers for Medicare & Medicaid Services, Provider Information (4pq5-n9py).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Health Deficiencies (r5ix-sfxw).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Penalties (g6vv-u9sr).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, All Owners (afe44b85-cc6d-40d7-b5df-00ae8910d1d2).
Checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
-
Centers for Medicare & Medicaid Services, State and US Averages (xcdc-v8bm).
Released Oct 28, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the home
The public record above comes first. Anything the home adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the home will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the home”, and paying will never change a finding, a rating or the order of results.