Hearth Record

Webster Memorial Hospital

A critical access hospital in Webster Springs, West Virginia 26288

125 Diana Drive, Webster Springs, West Virginia 26288. (304) 847-5682.

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 3 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Oct 30, 2024: a standard inspection.

3 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

3 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

3 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Oct 30, 2024: standard inspection3 deficiencies
  • Life Safety From Fire

    The inspectors’ words, 198 words

    “LIFE SAFETY FROM FIRE CFR(s): §485.623(c) Standard: Life Safety From Fire (1) Except as otherwise provided in this section: (i) The CAH must meet the applicable provisions and must proceed in accordance with the Life Safety Code (NFPA 101 and Tentative Interim Amendments TIA 12-1, TIA 12-2, TIA 12-3, and TIA 12-4.) (ii) Notwithstanding paragraph (d)(1)(i) of this section, corridor doors and doors to rooms containing flammable or combustible materials must be provided with positive latching hardware. Roller latches are prohibited on such doors. This Standard is not met as evidenced by: 38626 Based on observation and staff interview, the facility failed to ensure that electrical wiring and equipment shall be in accordance with NFPA (National Fire Protection Association) 101 and 70. This deficient practice could affect all residents, staff, and visitors in the areas referenced. Facility census 0. Findings include: a) During the facility inspection tour conducted on 10/29/24 at 10:55 a.m. revealed one electrical junction box missing a punch out and five missing cover plates. b) Interview on 10/29/24 at approximately 1:00 p.m. with the Facilities Maintenance Director verified these findings. The findings were were also acknowledged by the Administrator at the exit interview on 10/29/24.”

    Rule C0930. Standard-level.

  • Governing Body Or Responsible Individual

    The inspectors’ words, 744 words

    “GOVERNING BODY OR RESPONSIBLE INDIVIDUAL CFR(s): The CAH has a governing body or an individual that assumes full legal responsibility for determining, implementing and monitoring policies governing the CAH’S total operation and for ensuring that those policies are administered so as to provide quality health care in a safe environment. This Standard is not met as evidenced by: 43434 The CAH has a governing body or an individual that assumes full legal responsibility for determining, implementing and monitoring policies governing the CAH’S total operation and for ensuring that those policies are administered so as to provide quality health care in a safe environment. Based on document review and staff interviews, the facility failed to meet the requirements of 42CFR 485.627, as evidenced by the facility’s failure to review, revise and update facility policies annually and as needed, including but not limited to 485.627 (a). Findings: An interview was conducted on 10/30/24 at 12:22 p.m. with Staff #1 and Staff #3 regarding the temporary morgue. Staff #1 and Staff #3 were asked about the fact that the policy for the temporary morgue had never been updated in the last fourteen (14) years. Staff #3 stated, “Vandalia and Davis wanted us to put a hold on updating the policies until the merger was completed so all everything would be a part of Vandalia’s policy system.” When questioned how a hold on policy review currently would have anything to do with the fact that the policy has never been reviewed or revised since it’s effective date of 3/2010. Staff #3 stated, “It doesn’t, it’s inexcusable, it wasn’t done.” Staff #1 stated that there was no evidence found in QUAPI meeting minutes that reflects that the morgue policies were reviewed or revised.” When asked if Staff #1 and Staff #3 were aware that the “Oversight Committee” policy states that all WCMH Policy procedure manuals will be reviewed annually, Staff #1 and Staff #3 stated, “Yes.” Staff #1 was asked if the Procedure Room policy and the Trash Receptacle policy that had been requested during the survey had been updated after the policy was requested? Staff #1 stated, “Yes.” A review of the policy, titled “Oversight Committee” dated 4/2019 states, “Purpose: Oversee WCMH Policy and Procedure. Policy: It is the policy of Webster County Memorial Hospital (WCMH) to ensure that policies/procedures are appropriate for this institution, meet current standard and are put in place in the appropriate areas of this facility. Procedure: There will be a committee called ‘The Policy/Procedure Oversight Committee.’ This Committee will review all Webster County Memorial Hospital policies/procedures. All WCMH Policy procedure manuals will be reviewed annually.” A review of the policy, titled “SET UP OF TEMPORARY MORGUE” dated 03/2010 and never reviewed states, “Upon activation of the Webster County Memorial Hospital (WCMH) Incident Command System (ICS) and as instructed through the ICS, assigned personnel will set up a temporary morgue in the Emergency Medical Services (EMS) Department located on the second floor of the hospital or other designated area. PROCEDURE: Upon activation of the ICS and appointment by the Medical Care Branch Director or Clinical Support Services Unit Leader, WCMH personnel will provide morgue services. A morgue will be set up in the EMS Department located on the second floor of the hospital (Room #202).” A review of the policy, titled “PROCEDURE ROOM” dated 2/1/05 and revised 10/24, after the policy was requested by surveyor states, “Policy: Protocol for bodies being checked into the morgue: Emergency Department, Med Surg floor or from other sources. Procedure: When a patient death occurs within Webster Memorial Hospital, the body can be transferred to the second floor procedure room to await transfer to funeral home, ME, or CORE if time is a factor. The pronouncement of death must minimally be completed by the attending physician or by one of the staff physicians that are in the Emergency Department. In unusual circumstances when bodies are brought in from the outside, the request will be discussed with Emergency Department staff and OES. Under no circumstance should a body be released without presence of nursing personnel. We are asked to receive bodies into out procedure room that are going to become the responsibility of the medical examiner. These bodies are held on a temporary basis until the examiner is available to receive them. Prior to placing body in procedure room, temperature is set to lowest setting.” Based on the findings, the facility failed to comply with the requirements of 42CFR 485.627.”

    Rule C0962. Standard-level.

  • Life Safety Code Standard

    The inspectors’ words, 135 words

    “LIFE SAFETY CODE STANDARD CFR(s): NFPA 101 Electrical wiring and equipment is in accordance with NFPA 70, National Electrical Code. 9.1.2 This Standard is not met as evidenced by: 38626 Based on observation and staff interview, the facility failed to ensure that electrical wiring and equipment shall be in accordance with NFPA (National Fire Protection Association) 101 and 70. This deficient practice could affect all residents, staff, and visitors in the areas referenced. Facility census 0. Findings include: a) During the facility inspection tour conducted on 10/29/24 at 10:55 a.m. revealed one electrical junction box missing a punch out and five missing cover plates. b) Interview on 10/29/24 at approximately 1:00 p.m. with the Facilities Maintenance Director verified these findings. The findings were were also acknowledged by the Administrator at the exit interview on 10/29/24.”

    Rule K0147. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Oct 30, 2024Standard inspection2 deficiencies cited
Oct 30, 2024Standard inspection1 deficiency cited

How do patients fare?

  • CMS gives no overall : “There are too few measures or measure groups reported to calculate a star rating or measure group score.”
  • CMS gives no : “The number of cases/patients is too few to report a star rating.”
  • Emergency department patients spent a median of 78 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 0% left before being seen.
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 5Not rated
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5Not rated

Is it certified, and in good standing?

  • Medicare-certified critical access hospital since Oct 1, 1997.
  • Ownership: voluntary non-profit - private.
  • It is not accredited by a private organisation, so the state carries out its routine inspections for Medicare.
  • No deficiency on record in the last three years.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • CMS’s HAC Reduction Program file has no result for it: the program covers general acute care hospitals Medicare pays under its inpatient prospective payment system.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • 98% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Davis Health System owns 100% directly since Jan 1, 2022.
  • Vandalia Health Inc. runs it.
  • 12 owners or officers are people: Mary Anne Carpenter (corporate officer); Alissa Cayton (corporate officer); James Phares (corporate officer); Karen L Dotson (corporate officer); Louise Hamrick (corporate officer); Keith Hamrick (corporate officer); Christopher Graham (corporate officer); Kevin M Gessler (corporate officer); Jeffrey D Sandene (corporate officer); Jeffrey D Sandene (corporate director); Jeffrey D Sandene (managing employee (on the payroll)); David Lee Morris (corporate officer).
  • CMS’s Provider of Services file records 2 changes of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Vandalia Health Inc.Runs it (operational or managerial control)100%Dec 1, 2023
Davis Health SystemOwns 5% or more directly100%Jan 1, 2022

How does it compare nearby?

  • No other hospital CMS lists is in Webster County.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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