United Hospital Center, Inc.
An acute care hospital in Bridgeport, West Virginia 26330
327 Medical Park Drive, Bridgeport, West Virginia 26330. (681) 342-1000.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 4of 5 patient survey rating
- 1 deficiency cited in the last three years
- 375 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on May 18, 2026: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Nov 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Nov 6, 2024: complaint inspection1 deficiency
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Patient Rights: Grievance Review Time Frames
The inspectors’ words, 661 words
“PATIENT RIGHTS: GRIEVANCE REVIEW TIME FRAMES CFR(s): 482.13(a)(2)(ii) At a minimum: The grievance process must specify time frames for review of the grievance and the provision of a response. This Standard is not met as evidenced by: 43434 Based on policy review, document review, and staff interview, the facility failed to comply with the regulation 482.13 (a)(2), as evidenced by not dispersing written acknowledgement letters within the seven (7) day requirement of receiving the notification of a grievance in twenty-two (22) of the twenty-six (26) grievances reviewed. Findings: A review of the policy, titled “COMPLAINT AND GRIEVANCE MANAGEMENT & PATIENT SATISFACTION” last revised 07/22, states in part...United Hospital Center. Will provide a mechanism for receiving, responding to, and following up on complaints, grievances, suggestions and satisfaction rating of Patients, their families and other hospital guests. GRIEVANCES: A grievance is a formal, written or verbal grievance that is filed by a Patient when a patient, care or service issue cannot be resolved promptly by Staff present...Staff shall review, investigate, and resolve each patient’s grievance as soon as practicable after it is received, taking into account the seriousness of the allegations and the potential for harm to the Patient...Grievances that do not involve situations that endanger the Patient shall be investigated and a decision regarding resolution made within seven (7) days of the receipt if the grievance. A document review of “Complaints and Grievances” from September 1, 2024 to October 31, 2024, revealed: Patient #1, filed a grievance on 09/03/24. The date of the acknowedgement letter was 10/24/24. Patient #11, filed a grievance on 8/13/24. The date of the acknowledgement letter was 9/5/24. Patient #12 filed a grievance on 8/13/24. The date of the acknowledgement letter was 9/3/24. Patient #13 filed a grievance on 8/5/24. The date of the acknowledgement letter was 9/11/24. Patient #14 filed a grievance on 8/22/24.The date of the acknowledgement letter was 9/11/24. Patient #15 filed a grievance on 6/14/24. The date of the acknowledgement letter was 9/10/24. Patient #16 filed a grievance on 8/14/24. The date of the acknowledgement letter was 9/16/24. Patient #17 filed a grievance on 8/20/24. The date of the acknowledgement letter was 9/16/24. Patient #18 filed a grievance on9/25/24. The date of the acknowledgement letter was 10/8/24. Patient #19 filed a grievance on 8/23/24. The date of the acknowledgement letter was 10/9/24. Patient #20 filed a grievance on 8/29/24. The date of the acknowledgement letter was 10/15/24. Patient #21 filed a grievance on 9/5/24. The date of the acknowledgement letter was 10/15/24. Patient #22 filed a grievance on 9/11/24. The date of the acknowledgement letter was 10/16/24. Patient #23 filed a grievance on 9/26/24.The date of the acknowledgement letter was 10/16/24. Patient #24 filed a grievance on 10/8/24. The date of the acknowledgement letter was 10/22/24. Patient #26 filed a grievance on 10/16/24. There is no evidence of an acknowledgement letter being sent out. Patient #27 filed a grievance on 8/29/24. The date of the acknowledgement letter was 9/11/24. Patient #28 filed a grievance on 9/16/24. The date of the acknowledgement letter was 10/15/24. Patient #29 filed a grievance on 9/5/24. The date of the acknowledgement letter was 10/22/24. Patient #30 filed a grievance on 9/17/24. The date of the acknowledgement letter was 10/29/24. Patient #31 filed a grievance on 10/8/24. The date of the acknowledgement letter was 10/29/24. There were twenty-one (21) grievances that were not acknowledged within the seven (7) day requirement. An interview was conducted on November 5, 2024 at 7:29 a.m. with Staff #7. Staff #7 stated, “I went over complaints and grievances with administration last night and they concurred that no seven (7) day letters were sent to any complainants.” An interview was conducted on November 5, 2024 at 1:30 p.m. with Staff #6. Staff #6 stated, “We send seven (7) day letters then thirty (30) day letters to follow up. It is the process to send the seven (7) day letters. I don’t know why there isn’t any.””
All 7 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| May 18, 2026 | Complaint inspection | No deficiencies cited |
| Apr 13, 2026 | Complaint inspection | No deficiencies cited |
| Sep 24, 2025 | Complaint inspection | No deficiencies cited |
| Jun 18, 2025 | Complaint inspection | No deficiencies cited |
| Jan 15, 2025 | Complaint inspection | No deficiencies cited |
| Nov 6, 2024 | Complaint inspection | 1 deficiency cited |
| Jan 10, 2024 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 7; safety of care, 1 better and 0 worse of 7; readmission, 0 better and 4 worse of 10.
- Patients rate it 4 of 5 in CMS’s patient survey (779 surveys completed, Oct 1, 2024 to Sep 30, 2025): 72% rated it 9 or 10 out of 10, and 71% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 10.5%, heart failure 10.6%, pneumonia 12.7%, COPD 6.9%, stroke 9.3%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 15.2%, heart failure 23%, pneumonia 16.6%, COPD 20.2%, hip or knee replacement 5.4%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, better than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, worse than expected.
- Emergency department patients spent a median of 212 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
- 76% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.97 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 4 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Oct 1, 1971.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 97% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- 20 owners or officers are people: David F Hess (corporate officer); David F Hess (corporate director); David F Hess (managing employee (on the payroll)); Stacey Armstrong (corporate director); Katherine Wagner (corporate director, 0%); Adam Dyer (corporate director); Brian Jarvis (corporate director); Woody Thrasher (corporate director); Benjamin Arnold Raymond (corporate director); Russell L. Plywaczynski (corporate director); Russell L. Plywaczynski (managing employee (on the payroll)); Jeffrey Barger (corporate director, 0%); Tanya Sutton (corporate director, 0%); James Harris (corporate director); Samuel Gallo (corporate director); Mark A Hackney (corporate director); Jonathan Stanley (corporate director); Brian Sheppard (corporate director); Matt Jenkins (corporate director); Dianne Phillips (corporate director).
- CMS’s Provider of Services file records 2 changes of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| West Virginia United Health System, Inc. | Owns 5% or more through other companies | 100% | Jun 30, 1997 |
How does it compare nearby?
- Of the 3 hospitals CMS lists in Harrison County, 2 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| Clarksburg VA Medical Center | 5 |
| Highland-Clarksburg Hospital, Inc. | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.