Hearth Record

Mayo Clinic Health System Eau Claire Hospital

An acute care hospital in Eau Claire, Wisconsin 54703

1221 Whipple St, Eau Claire, Wisconsin 54703. (715) 838-3311.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 4 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Aug 18, 2025: a complaint inspection.

4 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

4 deficiencies in 1 month of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

4 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Jul 2, 2025: complaint inspection4 deficiencies

  • Initial Comments - Not A Deficiency Citation

    The inspectors’ words, 229 words

    “A federally authorized, unannounced on-site complaint survey for Life Safety Code compliance was conducted at Mayo Clinic Health System in Eau Claire, WI by the Wisconsin Division of Quality Assurance on 07/02/2025 in response to complaint #WI00062196. Mayo Clinic Health System in Eau Claire was found to be NOT in substantial compliance with the following applicable regulations for hospital participation in Medicare-Medicaid: 42 CFR Subpart 482.41 - Physical Environment was NOT MET 42 CFR Subpart 482.41(b) - Life Safety from Fire was NOT MET NFPA 101- Life Safety Code was NOT MET The Wishart Building portion of the hospital includes the building construction from 1957 to 2001. The Wishart Building is five stories above grade and includes a basement level. The Luther Building (2010 west addition) includes the five-story bed tower. The Luther Building is also five stories above grade with a basement level. The Midelfort Building (northeast addition) includes both the ambulance garage and the Emergency Department. The Emergency Department is two stories tall. All buildings and areas of the facility are fully sprinkler protected throughout in accordance with NFPA 13. This complaint investigation survey was limited to the first floor of the Emergency Department and the ambulance garage. The facility was surveyed under the 2012 Life Safety Code, Chapter 19 for an existing health care occupancy. Three (3) federal deficiencies of the Life Safety Code were cited.”

    Rule K0000. Standard-level. From a complaint.

  • Corridors - Areas Open To Corridor

    The inspectors’ words, 225 words

    “Corridors - Areas Open to Corridor CFR(s): NFPA 101 Corridors - Areas Open to Corridor Spaces (other than patient sleeping rooms, treatment rooms and hazardous areas), waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are in accordance with the criteria under 18.3.6.1 and 19.3.6.1. 18.3.6.1, 19.3.6.1 This Standard is not met as evidenced by: 44056 Based on observation and interview the facility failed to provide corridor wall separations as required in NFPA 101 (2012 edition) Sections 19.3.6 and 19.3.6.1(1)(a). This deficient practice has the potential to affect all emergency department patients, as well as an undetermined number of staff and visitors. Findings include: On 07/02/2025 at 1:38 pm, observation in the emergency department corridors revealed that the facility has created five patient care beds, and one patient care chair, located within the corridor. Each of the six patient care locations are provided with a privacy curtain, nurse call device, emergency power receptacles, and signage identifying the beds as “A” through “F”. The hospital has interim life safety plans and policies posted in the emergency department regarding the corridor bed locations. When asked if the beds are ever used for sleeping, Staff E stated, “Yes, sometimes if needed.” This finding was confirmed at the time of discovery by a concurrent interview with Staff A, B, C, D, E, F, and G.”

    Rule K0361. Standard-level. From a complaint.

  • Draperies, Curtains, And Loosely Hanging Fabr

    The inspectors’ words, 245 words

    “Draperies, Curtains, and Loosely Hanging Fabr CFR(s): NFPA 101 Draperies, Curtains, and Loosely Hanging Fabrics Draperies, curtains including cubicle curtains and loosely hanging fabric or films shall be in accordance with 10.3.1. Excluding curtains and draperies: at showers and baths; on windows in patient sleeping room located in sprinklered compartments; and in non-patient sleeping rooms in sprinklered compartments where individual drapery or curtain panels do not exceed 48 square feet or total area does not exceed 20 percent of the wall. 18.7.5.1, 18.3.5.11, 19.7.5.1, 19.3.5.11, 10.3.1 This Standard is not met as evidenced by: 44056 Based on observation and interview, the facility did not provide drapery material in accordance with NFPA 101 (2012 edition), sections 19.7.5, 19.7.5.1, and 10.3.1. This deficiency has the potential to affect 8 patients, as well as an undetermined number of staff and visitors. Findings include: On 07/02/2025 at 1:51 pm, observation in the ambulance garage of the patient care bed privacy screens, revealed that the privacy screens were made of an un-marked white plastic material that did not include a label stating that the material meets NFPA 701 requirements. When asked if the plastic materials used were fire retardant treated, Staff A responded “No, they are general plastic products.” All 8 of the beds in the ambulance garage were surrounded on three sides by the plastic screens. This finding was confirmed at the time of discovery by a concurrent interview with Staff A, B, C, D, E, F, and G.”

    Rule K0751. Standard-level. From a complaint.

  • Electrical Systems - Receptacles

    The inspectors’ words, 224 words

    “Electrical Systems - Receptacles CFR(s): NFPA 101 Electrical Systems - Receptacles Power receptacles have at least one, separate, highly dependable grounding pole capable of maintaining low-contact resistance with its mating plug. In pediatric locations, receptacles in patient rooms, bathrooms, play rooms, and activity rooms, other than nurseries, are listed tamper-resistant or employ a listed cover. If used in patient care room, ground-fault circuit interrupters (GFCI) are listed. 6.3.2.2.6.2 (F), 6.3.2.2.4.2 (NFPA 99) This Standard is not met as evidenced by: 44056 Based on observation and interview the facility failed to provide electrical receptacles in accordance with the requirements of NFPA 99 (2012 edition), sections 6.3.2.2.6.2(A) and 6.4.2.2.4.2(3)(a)&(d). This deficient practice has the potential to affect 15 patients and an undetermined number of staff and visitors. Findings include: 1) On 07/02/2025 at 1:30 pm, observation of the nurse triage station located in the emergency department waiting room, revealed that the nurse’s triage computer, that was being used to enter patient medical information, was plugged into a normal power receptacle without emergency backup power. 2) On 07/02/2025 at 1:49 pm, observation in the ambulance garage of a patient care bed, revealed that only four emergency power receptacles are located at each patient care location. These findings were confirmed at the times of discovery by concurrent interviews with Staff A, B, C, D, E, F, and G.”

    Rule K0912. Standard-level. From a complaint.

All 3 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Aug 18, 2025Complaint inspectionNo deficiencies cited
Jul 2, 2025Complaint inspection4 deficiencies cited
Jan 8, 2025Complaint inspectionNo deficiencies cited

How do patients fare?

  • CMS’s overall for it is 5 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 1 better and 0 worse of 8; safety of care, 2 better and 0 worse of 7; readmission, 2 better and 1 worse of 11.
  • Patients rate it 4 of 5 in CMS’s patient survey (1,159 surveys completed, Oct 1, 2024 to Sep 30, 2025): 76% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: better than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 10.3%, heart failure 12%, pneumonia 12.7%, COPD 7%, stroke 9.9%, heart bypass surgery 2.3%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14%, heart failure 22.3%, pneumonia 17.7%, COPD 19.2%, heart bypass surgery 11.6%, hip or knee replacement 6.6%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
  • Emergency department patients spent a median of 178 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
  • 60% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 0.95 times the national median (Jan 1, 2024 to Dec 31, 2024).
Source:

CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.

CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 55 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 54 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Jul 1, 1966.
  • Ownership: voluntary non-profit - private.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • No deficiency on record in the last three years.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 4 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
  • 64% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Mayo Clinic runs it.
  • 19 owners or officers are people: Matthew J Olmstead (corporate director, 0%); Paul Molling (corporate officer, 0%); Paul Molling (corporate director, 0%); Franklin K Ackerman (corporate officer, 0%); Franklin K Ackerman (corporate director, 0%); Jason Beckermann (corporate director, 0%); Dean B Eide (managing employee (on the payroll)); Timothy J Young (corporate director, 0%); Richard A Helmers (corporate officer); Richard A Helmers (corporate director); Lisa Gillette (corporate director, 0%); Charles W Nordstrom (corporate director, 0%); Kevin M Fitzgerald (corporate director, 0%); Gurpreet Singh (corporate director, 0%); Robert J Wiechmann (corporate director, 0%); Adam W Smith (corporate officer, 0%); Adam W Smith (corporate director, 0%); Kelly M Buchholtz (corporate director, 0%); Janel N Glantz (corporate director, 0%).
  • CMS’s Provider of Services file records 1 change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

How does it compare nearby?

  • Of the 3 hospitals CMS lists in Eau Claire County, 2 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 3 of 5.
  • CMS rates this one 5 of 5.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

2 compared
PlaceOverall star rating
Oakleaf Surgical HospitalNot given
Marshfield Medical Center - Eau Claire3

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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