Multicare Auburn Medical Center
An acute care hospital in Auburn, Washington 98001
202 North Division Street Plaza One, Auburn, Washington 98001. (253) 833-7711.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 2of 5 CMS’s overall rating
- 2of 5 patient survey rating
- 2 deficiencies cited in the last three years (needs attention)
- 195 beds
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
The last inspection on record was on Nov 6, 2024: a complaint inspection.
2 deficiencies cited in the last three years, 1 of them at condition level, the most serious.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Mar 2024. Most serious: Condition-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Mar 4, 2024: complaint inspection2 deficiencies
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Emergency Services
The inspectors’ words, 123 words
“EMERGENCY SERVICES CFR(s): 482.55 The hospital must meet the emergency needs of patients in accordance with acceptable standards of practice. This Condition is not met as evidenced by: 42740 . Based on interview, record review, document review, and review of the hospital’s policies and procedures, the hospital failed to ensure adequate and qualified staff for the provision of emergency care. Failure to provide adequate and qualified staff for the delivery of emergency care places patients at risk for delays in treatment and suboptimal outcomes. Findings included: 1. Failure to assume care of patients seeking emergency services. Cross-reference A 1112 Due to the scope and severity of deficiencies cited under 42 CFR 482.55, the Condition of Participation for Emergency Services WAS NOT MET. .”
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Qualified Emergency Services Personnel
The inspectors’ words, 717 words
“QUALIFIED EMERGENCY SERVICES PERSONNEL CFR(s): 482.55(b)(2) There must be adequate medical and nursing personnel qualified in emergency care to meet the written emergency procedures and needs anticipated by the facility. This Standard is not met as evidenced by: 42740 . Based on observation, interview, and document review, the hospital failed to accept care of patients arriving by ambulance and provide a triage and continual monitoring at the time of arrival on hospital property in 4 of 26 patients reviewed (Patients #5, #10, #13, #14). Failure to ensure timely triage, monitoring, and prioritization of the medical screening exam (MSE) risks delays in treatment and suboptimal outcomes. Findings included: 1. Review of the hospital’s policy titled, “Emergency Medical Treatment & Labor Act (EMTALA),” policy number 10953975, last approved 11/2021, showed that a triage determines that order or prioritization of patients for MSE. MSE is a continuous process of ongoing monitoring and treatment until the patient is stabilized, transferred, or discharged. Review of the hospital’s policy titled, “Emergency Nursing Standards & Process of Care,” policy number 13510429, last revised 05/2023, showed that all patients are to be evaluated by a registered nurse (RN) upon arrival to the emergency department (ED). 2. The investigator reviewed medical records and prehospital patient care records (PCRs) for patients who received care in the ED with the ED Manager (Staff #11). The documentation showed the following: PATIENT #5 a. Emergency medical services (EMS) documentation showed that Patient #5 arrived at the ED via ambulance on 12/02/23 at 9:17 PM. The patient was brought to the ED due to altered mental status, suicidal ideation, and intoxication. Hospital documentation showed that Patient #5’s arrival to the ED was acknowledged by ED staff at 9:21 PM. The patient remained in the ED under EMS care until a nurse assumed care and triage began on 12/03/23 at 1:39 AM, 4 hours and 18 minutes after the patient arrived in the ED. Evidence of patient care or monitoring before 1:39 AM could not be found. PATIENT #10 b. EMS documentation showed that Patient #10 arrived at the ED via ambulance on 12/15/23 at 6:13 PM for alcohol intoxication. Hospital documentation showed that Patient #10’s arrival to the ED was acknowledged by ED staff at 6:17 PM. The patient remained in the ED under EMS care. EMS documentation showed that the EMS staff anticipated caring for the patient in the ED for 3 or more hours due to ED staffing. An ED technician took vitals at 7:42 PM and a nurse assumed care of the patient at 9:31 PM, 3 hours and 14 minutes after the patient arrived in the ED. Evidence of patient care or monitoring before 9:31 PM could not be found. PATIENT #13 c. EMS documentation showed that Patient #13 arrived at the ED via ambulance on 01/04/24 at 11:37 PM for a near syncope (fainting) episode. Hospital documentation showed that Patient #13’s arrival to the ED was acknowledged by hospital staff at 11:41 PM. The patient remained in the ED under EMS care until a nurse assumed care on 01/05/24 at 12:59 AM, 1 hour and 18 minutes after the patient arrived in the ED. Evidence of patient care or monitoring before 0059 AM could not be found. PATIENT #14 d. EMS documentation showed that Patient #14 arrived at the ED via ambulance on 12/12/23 at 10:27 PM for acute intoxication. Hospital documentation showed that Patient #14’s arrival at the hospital was acknowledged by ED staff at 10:40 PM. The patient remained in the ED under EMS care until a nurse assumed care on 12/13/23 at 12:21 AM, 1 hour and 41 minutes after the patient arrived in the ED. Evidence of patient care or monitoring before 12:21 AM could not be found. 3. On 02/27/24 at 10:40 AM, the investigator interviewed the ED charge nurse (Staff #4). Staff #4 confirmed the practice of having EMS staff take care of their patients in the hallway until a nurse was available to assume care and that this could be a lengthy wait at times. 4. On 03/01/24 at 11:30 AM, the investigator reviewed Patient #5, #10, #13, and #14’s medical records with the ED manager (Staff #11). Staff #11 confirmed the patients’ arrival times in relationship to the times they began to receive care by hospital staff. .”
All 3 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Nov 6, 2024 | Complaint inspection | No deficiencies cited |
| Aug 8, 2024 | Complaint inspection | No deficiencies cited |
| Mar 4, 2024 | Complaint inspection | 2 deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 2 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 6; safety of care, 2 better and 0 worse of 6; readmission, 0 better and 1 worse of 8.
- Patients rate it 2 of 5 in CMS’s patient survey (737 surveys completed, Oct 1, 2024 to Sep 30, 2025): 53% rated it 9 or 10 out of 10, and 54% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, no different than national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 13%, heart failure 13.2%, pneumonia 20.4%, COPD 10.8%, stroke 9.6%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.1%, heart failure 20.8%, pneumonia 18.6%, COPD 19.9%, hip or knee replacement 5.1%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 217 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
- 46% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.96 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 2 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 2 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
- It has an inpatient rehabilitation unit of 10 beds, which CMS lists apart as a rehabilitation facility.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 2 of 5.
- 95% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Multicare Health System owns 100% directly since Oct 1, 2012.
- 17 owners or officers are people: William G Robertson (corporate officer); William G Robertson (managing employee (on the payroll)); Leslie Dale Sowell (corporate director); Robert Yost (corporate director); John Wiborg (corporate director); Tariq Salam (managing employee (on the payroll)); James Gyeong-Jin Lee (corporate officer); James Gyeong-Jin Lee (managing employee (on the payroll)); Tara Perry (corporate director); Florence Chang (corporate officer); Florence Chang (managing employee (on the payroll)); Robin J Thomashauer (corporate director); Janine Terrano (corporate director); Frank Tombari (corporate director); Deedee Walkey (corporate director); Sally Leighton (corporate director); Joanna Monroe (corporate director).
- CMS’s Provider of Services file records 3 changes of ownership, the latest on Oct 1, 2012.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Multicare Health System | Owns 5% or more directly | 100% | Oct 1, 2012 |
How does it compare nearby?
- Of the 20 hospitals CMS lists in King County, 15 have an overall star rating from CMS: 3 rated 5 of 5, 7 rated 4 of 5, 1 rated 3 of 5, 4 rated 2 of 5.
- CMS rates this one 2 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.