Hearth Record

Sierra Medical Center

An acute care hospital in El Paso, Texas 79902

1625 Medical Center Dr, El Paso, Texas 79902. (915) 747-4000.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 2 deficiencies in 2 months of the last 36. Last cited Apr 2026. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Aug 25, 2026: a complaint inspection.

2 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

2 deficiencies in 2 months of the last 36. Last cited Apr 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Apr 1, 2026: complaint inspection1 deficiency
  • Patient Rights: Restraint Or Seclusion

    The inspectors’ words, 732 words

    “PATIENT RIGHTS: RESTRAINT OR SECLUSION CFR(s): 482.13(e)(10) The condition of the patient who is restrained or secluded must be monitored by a physician, other licensed practitioner or trained staff that have completed the training criteria specified in paragraph (f) of this section at an interval determined by hospital policy. This Standard is not met as evidenced by: 30250 Based on a review of documenation and interview, the facility failed to ensure the condition of the patient who is restrained or secluded was monitored by a physician, other licensed practitioner or trained staff at an interval determined by hospital policy. Findings included: According to CMS Interpretive Guidelines, “Hospital policies are expected to guide staff in determining appropriate intervals for assessment and monitoring based on the individual needs of the patient, the patient’s condition, and the type of restraint or seclusion used. The selection of an intervention and determination of the necessary frequency of assessment and monitoring should be individualized, taking into consideration variables such as the patient’s condition, cognitive status, risks associated with the use of the chosen intervention, and other relevant factors...Hospital policies should address: frequencies of monitoring and assessment...” Facility based policy entitled, “Restraint and Seclusion: (CO- 4.004)” stated in part, “C. Monitoring and Reassessment l. Monitoring is accomplished by observation, direct face-to-face interaction with the patient or related direct examination of the patient by trained and competent staff. 2. Appropriate interval for re-assessment is based on the patient needs, condition, and type of Restraint use. The patient who is simultaneously Restrained and Secluded is continually monitored by trained staff either in-person or through the use of both video and audio equipment that is in close proximity to the patient ... 5. Monitoring must include, but is not limited to: a. Ability to clear airway, b. Circulation (including vascular checks such as capillary), c. Heart Rate, d. Respirations, e. Skin Integrity, f. Sensation, g. Ability to move extremities, h. Level of distress and agitation, 1. Behavior, J. Mental status, k. Cognitive functioning, 1. Elimination needs, m. Patient safety and comfort, during and after Restraint is removed, and n. Other criteria based on the type of intervention used and the patient’s condition. 6. Provision of Care Care will not be compromised by the use of Restraints and shall include: a. Provision of nutritional needs, b. Provision of hydration needs, c. Provision of elimination needs, d. Provision of hygiene needs, e. Provision of range of motion exercises, f. Provision of patient safety and comfort, and g. Systemic release of the restrained limbs.” Review of the facility Restraint and Seclusion policy, revealed there is no established time frames for offering fluids and nourishment, toileting/elimination, range of motion, exercise of limbs and systematic release of restrained limbs, and/or established time frames described for how often a patient is monitored for vital signs, respiratory and cardiac status, and skin integrity checks. In interview on 03/31/26, staff member #1 verfied the current facility policy does not have established time frames intervals for assessment and monitoring of patients in restraint/seclusion. Staff member #1 verified that for non-violent restraints, the facility practice is monitoring every 2 hours, however this is not specified in policy. Review of medical records for patients in no-violent restraints, revealed an order for monitoring every 2 hours that accompanied physician ordered for restraint initiation/renewal. Review of medical record for patients in non-violent restraints in March 2026, revealed 1 of 4 patients (Patient #7) had a large gap in documenation of monitoring. * Patient #7 had a physician order for a non-violent 2 point restraint on 03/03/26 at 0755-03/04/26 at 1746. * Review of monitoring documentation for Patient #7 revealed documented monitoring every 2 hours: on at 03/03/26 at 0800, 1000, 1200, 1400, 1600, and 1800 and on 03/04/26 at 0800. * There was no documented monitoring of Patient #7 from 03/03/26 at 1800-03/04/26 at 0800, creating a gap in monitoring of over 12 hours. * There was no documented discontinuation of the non-violent restraint during this time period, to explain the missing monitoring. In interview on 04/01/26, staff members #1 and 3 verfied there was not discontinuation documenation to explain the gap in monitoring. With no discontinuation of the non-violent restraint document the patient would have required documented monitoring every 2 hours. Active monitoring of patients in restraint, and documentation of monitoring , at timeframes established by facility policy, is needed to ensure patient safety.”

    Rule A0175. Standard-level. From a complaint.

Feb 11, 2025: complaint inspection1 deficiency
  • Content Of Record: Orders,Notes,Reports

    The inspectors’ words, 708 words

    “CONTENT OF RECORD: ORDERS,NOTES,REPORTS CFR(s): 482.24(c)(4)(vi) [All records must document the following, as appropriate:] All practitioner’s orders, nursing notes, reports of treatment, medication records, radiology and laboratory reports, and vital signs and other information necessary to monitor the patient’s condition. This Standard is not met as evidenced by: 30250 Based on a review of documentation and interview, the facility failed to ensure medical records documented information necessary to monitor the patient’s condition, by failing to photograph skin integrity issues per facility policy. Findings included: Facility Based Policy entitled, “Tissue and Pressure Ulcer Management” stated in part, “POLICY: Guidelines are established to: ... o Ensure comprehensive assessment, documentation and accurate description of pressure ulcer .... I. Assessment ... B. At the time of the patient admission, the RN will ensure: 1. Objective assessment data collection that is based on a systematic tissue assessment including: a. Tissue Color Describe the color of the tissue. Include any notation of cyanosis, jaundice, pallor, bruising, uneven pigment distribution, or any area of discoloration. b. Tissue Condition, especially over bony prominences. Describe the condition of the tissue. Include the intactness; temperature; moisture/dryness; consider the turgor, elasticity; note any break in tissue integrity and/or trauma such as abrasions, tissue tears, insect or other bites, edema, surgical or other wounds including pressure ulcers; note any scars and any areas with exudate and describe ... d. Inspection Under Dressings Any dressing found at the time of admission will be removed (utilizing appropriate technique in accordance with standards of care) and the condition of the tissue covered by the dressing will be assessed and documented. Wet to dry dressing applied after visualization and pictures are taken ... 3. Documentation of Assessment a. Documentation will be on the appropriate computer documentation form to include identification of abnormal skin conditions including pressure ulcers and wounds, and location of such abnormal skin condition. Obtain photo documentation of all pressure ulcers and/or wounds and ensure placement in the medical record. (See Addendum C) ...” Review of 10 patient records 5 of 10 patients did not have their skin issues photographed when initially identified, photographs were documented days and or weeks after identification of the skin issue. * Patient #3 had the following skin integrity issues noted: 01/11/25 Pressure Injury to the Sacrum was noted. 01/13/25 at 0800 IV Infiltrate wound to the Left Arm was noted. 01/25/25 at 0800 a right heel deep injury was noted. 01/25/25 at 1500 an Abdominal Surgical Wound was noted. Photo Documentation was present: 01/31/25 at 1334 for the abdominal wound. 02/05/25 at 1032 and 1124 for the upper arm infiltrate wound. There was no photograph documentation of the right heel deep tissue injury. * Patient #7 had the following skin integrity issue noted: 01/31/25 at 1tissue 300 Left Hip Wound was noted Eschar, Necrotic. Packing in place. Clean Dry and Intact (CDI). Wound Vacuum was changed. Photo Documentation was present: 02/05/25 at 1121 for left hip wound. * Patient #10 had the following skin integrity issue noted: 02/01/25 at 2000 a Surgical Site Abdominal Midline with foam dressing in place. CDI. Wound Vacuum in place. Photo Documentation was present: 02/05/25 at 1126. * Patient #11 had the following skin integrity issue noted: 01/12/25 at 0800 Pressure Injury Coccyx Stage 2 pressure injury with foam dressing in place, CDI. Photo Documentation was present: 01/22/25 on 0537 and 01/25/25 at 1529. * Patient #12 had the following skin integrity issues noted: 01/17/25 at 1928 Fistula to the coccyx noted, unstageable soughing with eschar. Kerlix in place. 01/17/25 at 1930 Left Posterior Shoulder Skin tear present on arrival, noted to be pink, red, with dressing in place. 01/17/25 at 1920 Right elbow skin tear present on arrival, noted to be pink and red, with foam dressing in place. Photo Documentation of the coccyx fistula was present on 01/22/25 at 1156, 01/27/25 at 1159, and 02/05/24 at 0958. By failing to photograph the skin integrity issues when initially noted, it is difficult to gauge whether the skin issues are improving or worsening over time. Photographs are an effective method to monitor the patients skin condition over time. In interview on 02/11/25, staff members # 2 and 3 verfied the facility was not following their policy to photograph skin integrity issues.”

    Rule A0467. Standard-level. From a complaint.

All 7 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Aug 25, 2026Complaint inspectionNo deficiencies cited
Apr 1, 2026Complaint inspection1 deficiency cited
Sep 17, 2025Complaint inspectionNo deficiencies cited
Jul 22, 2025Complaint inspectionNo deficiencies cited
Feb 11, 2025Complaint inspection1 deficiency cited
Jul 8, 2024Complaint inspectionNo deficiencies cited
Apr 1, 2024Complaint inspectionNo deficiencies cited

How do patients fare?

  • CMS’s overall for it is 2 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 0 better and 0 worse of 7; safety of care, 2 better and 0 worse of 7; readmission, 1 better and 0 worse of 8.
  • Patients rate it 2 of 5 in CMS’s patient survey (1,319 surveys completed, Oct 1, 2024 to Sep 30, 2025): 63% rated it 9 or 10 out of 10, and 64% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, no different than national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 11.9%, heart failure 11%, pneumonia 17.4%, stroke 11.5%, heart bypass surgery 1.9%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 13.9%, heart failure 22.4%, pneumonia 16.9%, COPD 19.7%, heart bypass surgery 12.5%, hip or knee replacement 6.5%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
  • Emergency department patients spent a median of 160 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
  • 42% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 1.06 times the national median (Jan 1, 2024 to Dec 31, 2024).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 52 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 52 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Feb 10, 1976.
  • Ownership: proprietary.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • No deficiency on record in the last three years.
  • It has an inpatient rehabilitation unit of 24 beds, which CMS lists apart as a rehabilitation facility.
  • Proprietary.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 2 of 5.
  • 73% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Health Services Network Texas , Inc. owns 99% directly since Apr 14, 2010; Healthcare Network Texas Inc. owns 1% directly since Apr 14, 2010.
  • 7 owners or officers are people: Angelo P Pagano (corporate officer, 100%); Nicholas R. Tejeda (corporate officer, 0%); David Byrd (managing employee (on the payroll), 0%); Sharilee Smith (corporate director, 0%); Saumya Sutaria (other role (CMS gives no detail)); Kristina A Mack (corporate officer, 0%); Joshua Burkett (corporate officer, 0%).
  • CMS’s Provider of Services file records 1 change of ownership, the latest on Dec 1, 1995.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Tenet Healthcare CorporationOwns 5% or more through other companies100%Apr 14, 2010
Health Services Network Hospitals, Inc.Owns 5% or more through other companies100%Feb 1, 2020
Healthcare Network Texas Inc.Owns 5% or more through other companies100%Apr 14, 2010
Health Services Network Texas , Inc.Owns 5% or more directly99%Apr 14, 2010
Health Services Network Texas , Inc.Limited partner99%Apr 14, 2010
Healthcare Network Texas Inc.Owns 5% or more directly1%Apr 14, 2010
Healthcare Network Texas Inc.General partner1%Apr 14, 2010

How does it compare nearby?

  • Of the 12 hospitals CMS lists in El Paso County, 6 have an overall star rating from CMS: 1 rated 3 of 5, 5 rated 2 of 5.
  • CMS rates this one 2 of 5.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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