Wellmont Holston Valley Medical Center
An acute care hospital in Kingsport, Tennessee 37662
130 West Ravine Road, Kingsport, Tennessee 37662. (423) 224-4000.
- Medicare payments cut under the HAC Reduction Program (fiscal year 2026)
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The short answer
Record last released by CMS on Oct 20, 2026.
- 2of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 4 deficiencies cited in the last three years
- 505 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 2, 2026: a complaint inspection.
4 deficiencies cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
4 deficiencies in 4 months of the last 36. Last cited Mar 2026. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Mar 2, 2026: complaint inspection1 deficiency
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Initial Comments - Not A Deficiency Citation
The inspectors’ words, 95 words
“A Life Safety Code Complaint Investigation #TN00077421 was conducted by the State of Tennessee Health Facilities Commission on 3/2/2026. During this life safety complaint survey, Holston Valley Medical Center was found in substantial compliance with the requirements for participation of Medicare/Medicaid at 42 CFR Subpart 482.41(b), Life Safety from Fire, and the related National Fire Protection Association (NFPA) standard 101-2012 Edition. The requirements at 42 CFR, Subpart 482.41(b) are MET as evidence by: During the life safety complaint survey, TN00077421, conducted on 3/2/2026, no deficiencies were cited under 42 CFR PART 482.41, Requirements for Hospitals.”
Jan 8, 2025: complaint inspection1 deficiency
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Rn Supervision Of Nursing Care
The inspectors’ words, 1,004 words
“RN SUPERVISION OF NURSING CARE CFR(s): 482.23(b)(3) A registered nurse must supervise and evaluate the nursing care for each patient. This Standard is not met as evidenced by: 49792 Based on facility policy review, medical record review and interview, the facility failed to obtain vital signs and perform assessments on an ongoing basis for 3 patients (Patient #11, #14 and #17) of 31 patients reviewed. The findings include: Review of the facility policy titled, “Patient Initial Assessment and Reassessment,” revised 7/14/2023, revealed “...Inpatients will be reassessed each shift...and upon transfer from one nursing unit to another...” Review of the facility policy titled, “Nursing Assessment In The Emergency Department-Triage-Primary-Ongoing and Disposition,” revised 12/6/2024, revealed “...Upon arrival of the patient to the treatment area, a medical screening exam will be performed along with ongoing vital signs, assessment...” Patient #11 was admitted to the facility on 11/29/2023, for an aortic valve replacement procedure. The patient’s medical diagnoses included Severe Aortic Valve Stenosis, Peripheral Artery Disease, Chronic Obstructive Pulmonary Disease, Hyperlipidemia, Dependence on Supplemental Oxygen, Alcohol Abuse and Lifelong Smoker. Medical record review revealed Patient #11 had an admission nursing assessment on 11/29/2023 at 7:30 AM. Review of an Interventional Radiology Pre-Procedural document for Patient #11, dated 11/29/2023 at 8:20 AM, revealed “...AS (aortic stenosis) that has recently progressed to severe...” Medical record review revealed Patient #11 had a post anesthesia care nursing assessment on 11/29/2023 at 12:44 PM. Review of a nursing progress note for Patient #11, dated 11/29/2023 at 2:00 PM, revealed “...Report called to [Registered Nurse-RN B]. Patient taken to [Patient’s room number]...Relinquish care to [RN B]...” Medical record review for Patient #11 revealed no evidence to indicate a nursing assessment was performed for Patient #11 by RN B, upon arrival to the cardiac step down unit, from the post anesthesia care unit. Medical record review revealed a nursing assessment was performed for Patient #11 by the night shift nurse on 11/29/2023 at 7:30 PM (6 hours and 46 minutes after previous assessment). During an interview on 1/8/2025 at 11:16 AM, the Cardiac Step Down Unit Nurse Manager stated the standard was for the RN to perform a full assessment on any patient admitted to the floor within 30-60 minutes of their arrival. The Cardiac Step Down Unit Nurse Manager confirmed there was no evidence RN B performed a nursing assessment upon Patient #11’s arrival to the cardiac step down unit. 36003 Medical record review revealed Patient #14 presented to the Emergency Department (ED) by ambulance on 2/2/2024 at 10:42 AM, with complaint of abdominal discomfort, nausea, and vomiting. Patient #14 was triaged (assessment to determine the urgency for treatment and type of treatment needed) at 10:46 AM with an Emergency Severity Index (ESI-a 5 level system used to categorize Emergency Department patients) score of 3 (urgent-not life threatening). The patient received a medical screening exam (MSE) by a qualified medical provider (QMP) while in triage. Vital signs were performed at 10:52 AM, with temperature of 97.2 degrees Fahrenheit (F), heart rate 73, respirations 20, blood pressure 129/48, and oxygen saturation 99% in room air. Patient #14 was taken to the ED waiting room at 10:53 AM. Review of a CT (computed tomography-detailed x-ray) of abdomen/pelvis report for Patient #14 dated 2/2/2024 at 11:52 AM, revealed “...IMPRESSION: Findings consistent with early or partial small bowel obstruction [blocked]...” Medical record review revealed Patient #14 returned to the ED waiting room at 11:55 AM, after the CT scan was completed. Medical record review for Patient #14 revealed no evidence to indicate rounding with vital signs were performed for Patient #14 while he waited in the ED waiting room on 2/2/2024 from 11:55 AM- 5:18 PM (5 hours and 23 minutes). During an interview on 1/7/2025 at 10:15 AM, the ED Director stated the standard was for staff to round on patients to include vital signs every 2 hours if the patient had been in the waiting room greater than 2 hours. The ED Director confirmed there was no evidence rounding with vital signs had occurred for Patient #14 while he waited in the ED waiting room on 2/2/2024 from 11:55 AM-5:18 PM. Medical record review revealed Patient #17 presented to the ED on 9/12/2024 at 2:38 PM, with complaint of lethargy (lack of energy) which began at approximately 1:00 PM. The patient was triaged at 2:59 PM with an ESI score of 3. A MSE was initiated by a QMP in triage. The patient had a cough with yellow sputum production since the previous Friday. The patient’s pacemaker had been changed on Friday 9/6/2024. The patient reported headache and “...some left arm pain...” but denied other pain. Patient #17 was alert, but lethargic, and answered questions. Vital signs were performed at 3:01 PM, with temperature 98.3 F, heart rate 60, respirations 22, blood pressure 124/57, and oxygen saturation 96% while receiving oxygen by nasal cannula at 3 liters/minute. Medical record review revealed diagnostic tests were performed for Patient #17 on 9/12/2024 between 3:36 PM and 3:56 PM. Review of ED event documentation for Patient #17 revealed the patient was in “results waiting” (ED waiting room) from 4:28 PM-9:27 PM. Review of an ED Patient Care Timeline for Patient #17 on 9/12/2024 at 9:36 PM, revealed the ED received a call from another hospital ED stating Patient #17 had presented to their ED for treatment. Continued review revealed “...patient [#17] removed from [ED] board...[9:37 PM]...ED Disposition set to LWBS [left without being seen] after triage...” Review of the medical record for Patient #17 revealed no evidence to indicate rounding with vital signs were performed for Patient #17 while she waited in the ED waiting room on 9/12/2024 from 4:28 PM until it was determined she left without being seen at 9:36 PM (5 hours and 8 minutes). During an interview on 1/7/2025 at 10:15 AM, the ED Director stated the standard was for staff to round on patients to include vital signs every 2 hours if the patient had been in the waiting room greater than 2 hours.”
Oct 29, 2024: complaint inspection1 deficiency
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Initial Comments - Not A Deficiency Citation
“A Life Safety Code Complaint Investigation #TN00071568 was conducted by the State of Tennessee Health Facilities Commission on 10/29/2024. During this life safety complaint survey, Holston Valley Medical Center was found in substantial compliance with the requirements for participation of Medicare/Medicaid at 42 CFR Subpart 482.41(b), Life Safety from Fire, and the related National Fire Protection Association (NFPA) standard 101-2012 Edition. The requirements at 42 CFR, Subpart 482.41(b) are MET as evidence by:”
Mar 5, 2024: complaint inspection1 deficiency
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Initial Comments - Not A Deficiency Citation
“A Life Safety Code Complaint Investigation #TN00068067 was conducted by the State of Tennessee Health Facilities Commission on 3/5/2024. During this life safety complaint survey, Holston Valley Medical Center was found in substantial compliance with the requirements for participation of Medicare/Medicaid at 42 CFR Subpart 482.41(b), Life Safety from Fire, and the related National Fire Protection Association (NFPA) standard 101-2012 Edition. The requirements at 42 CFR, Subpart 482.41(b) are MET as evidence by:”
All 11 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 2, 2026 | Complaint inspection | 1 deficiency cited |
| Dec 11, 2025 | Complaint inspection | No deficiencies cited |
| Dec 1, 2025 | Complaint inspection | No deficiencies cited |
| Oct 14, 2025 | Complaint inspection | No deficiencies cited |
| Jul 24, 2025 | Complaint inspection | No deficiencies cited |
| May 14, 2025 | Complaint inspection | No deficiencies cited |
| May 13, 2025 | Complaint inspection | No deficiencies cited |
| Jan 28, 2025 | Complaint inspection | No deficiencies cited |
| Jan 8, 2025 | Complaint inspection | 1 deficiency cited |
| Oct 29, 2024 | Complaint inspection | 1 deficiency cited |
| Mar 5, 2024 | Complaint inspection | 1 deficiency cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 2 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 1 worse of 8; safety of care, 1 better and 0 worse of 7; readmission, 0 better and 0 worse of 9.
- Patients rate it 3 of 5 in CMS’s patient survey (1,342 surveys completed, Oct 1, 2024 to Sep 30, 2025): 61% rated it 9 or 10 out of 10, and 58% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 11.4%, heart failure 11.9%, pneumonia 17.7%, COPD 9.7%, stroke 12.2%, heart bypass surgery 2.8%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.8%, heart failure 22.3%, pneumonia 19.4%, COPD 20.5%, heart bypass surgery 10.9%, hip or knee replacement 5.5%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 204 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 0% left before being seen.
- 52% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 1.1 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 2 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- CMS cut its Medicare payments by 1% for fiscal year 2026 under the Hospital-Acquired Condition Reduction Program, which does so for the quarter of hospitals that fare worst on conditions patients get in hospital.
- 4 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
| Date | What | Detail |
|---|---|---|
| Medicare payment reduction (HAC Reduction Program) | Fiscal year 2026: 1% of Medicare payments |
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
- 96% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- 12 owners or officers are people: Shane Hilton (corporate officer, 0%); Shane Hilton (corporate director, 0%); Gregory Wilgocki (corporate director, 0%); Gregory Wilgocki (managing employee (on the payroll), 0%); Marvin Eichorn (corporate officer, 0%); Marvin Eichorn (corporate director, 0%); Buford Deaton (corporate officer, 0%); Buford Deaton (corporate director, 0%); Alan Levine (corporate officer, 0%); Alan Levine (corporate director, 0%); Julie Bennett (corporate officer, 0%); Julie Bennett (corporate director, 0%).
- CMS’s Provider of Services file records 2 changes of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ballad Health | Owns 5% or more through other companies | 100% | Feb 1, 2018 |
How does it compare nearby?
- Of the 4 hospitals CMS lists in Sullivan County, 2 have an overall star rating from CMS: 2 rated 2 of 5.
- CMS rates this one 2 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| Wellmont Bristol Regional Medical Center | 2 |
| Indian Path Community Hospital | Not given |
| Creekside Behavioral Health | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.