Hearth Record

Blount Memorial Hospital

An acute care hospital in Maryville, Tennessee 37804

907 E Lamar Alexander Parkway, Maryville, Tennessee 37804. (865) 983-7211.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 3 deficiencies in 2 months of the last 36. Last cited Jul 2025. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Jun 9, 2026: a complaint inspection.

3 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

3 deficiencies in 2 months of the last 36. Last cited Jul 2025. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

3 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Jul 10, 2025: complaint inspection1 deficiency
  • Rn Supervision Of Nursing Care

    The inspectors’ words, 1,110 words

    “RN SUPERVISION OF NURSING CARE CFR(s): 482.23(b)(3) A registered nurse must supervise and evaluate the nursing care for each patient. This Standard is not met as evidenced by: 51389 Based on hospital policy review, medical record review, interview and observation, the facility failed to follow dressing change orders and provide comprehensive wound assessments for 1 patient (Pt #1) out of 2 patients reviewed. The findings include: Review of the hospital policy, “Pressure Injury Assessment, Prevention, and Treatment,” dated 7/3/2024, revealed “...Registered Nurse [RN] should perform a systematic skin assessment within 4 hours of admission and the primary RN or LPN [Licensed Practical Nurse] will complete a skin assessment each shift. Assessment includes removal of clothes, stockings, shoes, orthotic devices, and bandages to evaluate for existing skin breakdowns or wounds...stage 3...provider orders required for treatment options...” Review of the hospital policy, “Wound and Skin Care Treatment Guidelines,” dated 11/2/2024, revealed “...treatment of stages 3 and 4 pressure injuries [require a provider order]...Key Point: Routine dressing changes per nursing staff...” Medical record review revealed Pt #1 was admitted 6/23/2025 from the Emergency Department with complaints of falling and confusion. Diagnoses included Urinary Tract Infection, history of Kidney Disease with Kidney Transplant, Diabetes, and Cirrhosis (scarring of the liver), Depression and Failure to Thrive. Medical record review revealed Pt #1 had multiple hospitalizations from October 2024-June 2025. During June 2025, Pt #1 experienced multiple falls at home resulting in skin tears and wounds on both arms and hands. It is unknown when he obtained a pressure injury prior to the most recent admission. Medical record review of a Nurses Notes dated 6/24/2025 at 12:42 AM, revealed the initial nursing assessment of wounds, “Sacral wound noted-foam dressing in place. Dressing clean, dry and intact. LUE [left upper extremity] and RUE [right upper extremity] skin tears noted. Dressings clean, dry and intact. Generalized bruising is noted. Wound care consult added...” Medical record review of nursing assessments for the 6 days from 6/24/2025-6/30/2025, revealed documentation for Pt #1’s dressings and wounds as follows: 6/24/2025 at 8:11 AM: assessment of all dressings - did not include wound assessments 6/24/2025 at 9:41 PM: assessment of all dressings - did not include wound assessments 6/25/2025 at 8:05 AM: assessment of all dressings - did not include the wound assessments 6/26/2025 at 8:29 PM: assessment of all dressings - did not include wound assessments 6/26/2025 at 8:51 AM: assessment of all dressings - did not include wound assessments 6/26/2025 at 9:17 PM: assessment of all dressings - did not include wound assessments 6/27/2025 at 8:14 AM: no assessment of dressings or wounds 6/27/2025 at 9:12 PM: assessment of all dressing - did not include wound assessments 6/28/2025 at 8:40 AM: no assessment of dressings or wounds 6/28/2025 at 8:42 PM: no assessment of dressings or wounds 6/29/2025 at 8:00 AM: assessment of bilateral upper extremities dressings only- did not include wound assessments 6/29/2025 at 8:36 PM: no assessment of dressings or wounds 6/30/2025 at 8:35 AM: assessment of all dressings - did not include wound assessments Medical record review of the Wound Care Nurse (WCN) Assessment and orders for Pt #1 dated 6/24/2025 at 3:46 PM, revealed “...stage 3 pressure injury...full thickness [all layers of the skin] on coccyx [tailbone]...slough [dead tissue which is yellow/tan] and exudate [fluid that seeps from a wound]...serous drainage [blood tinged]...dressing changed...wound present for approximately 2 weeks, closed then reopened...” Assessment of the left wrist showed a “partial thickness [superficial layer of skin] wound with scant serosanguinous [clear watery] drainage...100% pink tissue...left posterior hand [top of hand]...partial thickness wound...excoriation marks [of raw skin]...100% red tissue...right wrist...partial thickness wounds...serous drainage...x2 ulcerations...100% pink...” Review of the WCN orders (from pre-approved protocols) for dressing changes were placed 6/24/2025 at 6:45 PM and 6:50 PM, as follows: Coccyx: “Clean every 24 hours with normal saline, pat dry, place [silver impregnated-gelling dressing] to wound and cover with a foam dressing, change PRN [as needed] or if nonintact.” Bilateral hands (both hands) and left lower arm: “cleanse with normal saline, pat dry, apply xeroform gauze [Vaseline impregnated gauze for an occlusive seal and to provide moisture] to wound bed and cover every 48 hours.” Medical record review of Nurses Notes dated 6/24/2025-6/30/3035, of dressing changes revealed the following: 6/24/2025: The WCN completed all dressings changes. 6/25/2025: No dressing changes documented 6/26/2025: Completed at 5:35 AM, without specific dressings documented 6/27/2028: No dressing changes documented. 6/28/2025: No dressing changes documented. 6/29/2025: Completed at 4:40 AM - without specific dressings documented 6/30/3035: No dressing changes documented Interview on 7/9/2025 at 9:22 AM, with the Wound Care Nurse, revealed when seeing a patient for the first time, a full skin assessment is done and “if they have dressings” she changes the dressing and assesses the wound and makes treatment recommendations, “...the type of dressing change depends on the type of wound.” Interview revealed she did not remember Pt #1 but reviewed her documentation and confirmed the orders for the dressings were appropriate for the type of wounds Pt #1 presented with on admission. Interview on 7/9/2025 at 3:05 PM, with LPN #1 (Licensed Practical Nurse) revealed she remembered frequently caring for Pt #1 and stated he had wounds on his arms but she did not remember a coccyx wound. She stated, “...the daughter-in-law was adamant she would do those dressing changes on the arms...I was told that in report also...I went in one time and she was changing them...” Interview confirmed LPN #1 did not chart when the family did the arm dressings. LPN #1 revealed when she assessed patients she did not pull off dressings to look at wounds. LPN #1 revealed she was unsure if she should even document the description of a wound when she changes dressings. Interview on 7/9/2025 at 3:12 PM, with the RN Educator revealed, “...if a family changes dressings, the nurse should document this...If a patient is a high risk for skin problems, there should be [an assessment] done at each shift change...the off going nurse and the oncoming nurse assess the skin at each shift change together...” Interview revealed the Nurse Educator did not address the lack of assessments for Pt #1 and did not address the lack of wound care on 4 out of 7 days for the stage 3 pressure ulcer. In summary, the nursing staff failed to follow the hospital’s policy and complete a comprehensive assessment of Pt #1’s wounds within 4 hours of admission and subsequently every 24 hours. Patient #1’s nurses failed to perform all dressing changes as ordered and did not provide a comprehensive wound assessment of the patient’s stage 3 pressure ulcer from 6/25/2025 to 6/30/2025, day of dismissal.”

    Rule A0395. Standard-level. From a complaint.

May 21, 2025: complaint inspection2 deficiencies
  • Initial Comments - Not A Deficiency Citation

    “A Life Safety Code Complaint Investigation #TN00075662 was conducted by the State of Tennessee Health Facilities Commission on 5/21/2025. During this Life Safety Complaint Survey, Blount Memorial Hospital, was found not in substantial compliance with the requirements for participation of Medicare/Medicaid at 42 CFR Subpart 482.41(b), Life Safety from Fire, and the related National Fire Protection Association (NFPA) standard 101-2012 Edition. The requirements at 42 CFR, Subpart 482.41(b) are NOT MET as evidence by:”

    Rule K0000. Standard-level. From a complaint.

  • Construction, Repair, And Improvement Operati

    The inspectors’ words, 262 words

    “Construction, Repair, and Improvement Operati CFR(s): NFPA 101 Construction, Repair, and Improvement Operations Construction, repair, and improvement operations shall comply with 4.6.10. Any means of egress in any area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency and compliance with NFPA 241. 18.7.9, 19.7.9, 4.6.10, 7.1.10.1 This Standard is not met as evidenced by: 44351 Based on observation and staff interview, the facility failed to maintain documentation of means of egress daily inspections, and provide an approved barrier in areas undergoing construction, repair, alterations, or additions per the requirements of: NFPA 101, 2012 Edition 19.7.9.2, 7.1.10.1* NFPA 241, 2013 Edition 8.6.2, 8.6.2.1, 8.6.2.2, 8.6.2.3, 8.6.2.4* The findings include: 1. Observation and interview with the Facility Director on 5/21/2025 at 11:00 AM revealed, the hospital is undergoing construction in the emergency department and the facility is not inspecting and documenting daily means of egress checks. 2. Observation on 5/21/2025 at 11:05 AM revealed, plastic sheathing (not considered an approved barrier or opening protective), was installed across the emergency department to isolate the occupied areas of the hospital from the areas of the facility undergoing construction. Interview with the Facility Director at the same time revealed, the facility failed to install an approved temporary separation barrier meeting the requirements, when such operations are considered as having a higher level of hazard than the occupied portion of the facility. The Facility Director was present when the deficiency was identified and acknowledged by the Regulatory Compliance Coordinator during the exit conference on 5/21/2025.”

    Rule K0791. Standard-level. From a complaint.

All 11 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Jun 9, 2026Complaint inspectionNo deficiencies cited
Nov 20, 2025Complaint inspectionNo deficiencies cited
Sep 18, 2025Complaint inspectionNo deficiencies cited
Sep 8, 2025Complaint inspectionNo deficiencies cited
Aug 21, 2025Complaint inspectionNo deficiencies cited
Jul 10, 2025Complaint inspection1 deficiency cited
Jun 12, 2025Complaint inspectionNo deficiencies cited
May 21, 2025Complaint inspection2 deficiencies cited
Dec 18, 2024Complaint inspectionNo deficiencies cited
Aug 12, 2024Complaint inspectionNo deficiencies cited
Jul 31, 2024Complaint inspectionNo deficiencies cited

How do patients fare?

  • CMS’s overall for it is 2 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 0 better and 3 worse of 7; safety of care, 1 better and 1 worse of 6; readmission, 2 better and 1 worse of 10.
  • Patients rate it 3 of 5 in CMS’s patient survey (539 surveys completed, Oct 1, 2024 to Sep 30, 2025): 61% rated it 9 or 10 out of 10, and 61% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 12.6%, heart failure 14.1%, pneumonia 17.8%, COPD 8.6%, stroke 18.5%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 13.8%, heart failure 20.6%, pneumonia 17.8%, COPD 20.7%, hip or knee replacement 6.4%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
  • Emergency department patients spent a median of 216 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
  • 50% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 0.97 times the national median (Jan 1, 2024 to Dec 31, 2024).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 52 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 53 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Jul 1, 1966.
  • Ownership: government - local.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • No deficiency on record in the last three years.
  • Government - Local.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 3 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
  • 21% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • 4 owners or officers are people: Kristi A Lawrence (corporate director); Kristi A Lawrence (runs it (operational or managerial control)); Polly H Miller (corporate director); Polly H Miller (runs it (operational or managerial control)).
  • CMS’s Provider of Services file records no change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Prisma HealthOwns 5% or more through other companies100%Dec 1, 2024
Prisma Health Eastern TennesseeOwns 5% or more through other companies100%Dec 1, 2024

How does it compare nearby?

  • No other hospital CMS lists is in Blount County.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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