Glens Falls Hospital
An acute care hospital in Glens Falls, New York 12801
100 Park Street, Glens Falls, New York 12801. (518) 926-1000.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 3of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 2 deficiencies cited in the last three years (needs attention)
- 442 beds
Each figure’s source sits beside it, in its section below.
What these words mean4
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
- Condition-level deficiency
- For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.
What did inspectors find?
The last inspection on record was on Jul 17, 2025: a complaint inspection.
2 deficiencies cited in the last three years, 1 of them at condition level, the most serious.
1 deficiency at condition level, the more serious of CMS’s two levels
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
2 deficiencies in 1 month of the last 36. Last cited Feb 2025. Most serious: Condition-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Feb 20, 2025: complaint inspection2 deficiencies
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Patient Rights
The inspectors’ words, 105 words
“PATIENT RIGHTS CFR(s): 482.13 A hospital must protect and promote each patient’s rights. This Condition is not met as evidenced by: 52405 482.13(c)(2) Patient Rights: Care in Safe Setting A0115 Based on a comprehensive review of medical records, facility documents, staff interviews, and video footage, it was determined that the facility failed to protect and prevent the death of one patient as evidence by: not implementing necessary measures to ensure patient safety (A0144). This failure resulted in Patient #1 ingesting crack cocaine laced with fentanyl, which caused physical harm. This failure resulted in an Immediate Jeopardy, posing a serious risk of harm to the patients.”
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Patient Rights: Care In Safe Setting
The inspectors’ words, 1,216 words
“PATIENT RIGHTS: CARE IN SAFE SETTING CFR(s): 482.13(c)(2) The patient has the right to receive care in a safe setting. This Standard is not met as evidenced by: 35159 Based on findings from interview and video review the hospital failed to implement measures to ensure the safety of patients entering the Crisis Stabilization Unit (CSU) for 1 of 10 patients reviewed. This resulted in Patient #1 bringing in contraband/drugs, consuming it on the unit, and dying. It was later determined Patient #1 consumed crack/cocaine with Fentanyl (A potent opioid pain medication). Patient 1 was brought to the Emergency Department (ED) by ambulance for chief complaint of suicidal ideation. Patient #1 was examined by a provider in the ED and a mental health consultation was ordered. Patient 1 was transferred to the CSU at 6:00 pm. Findings include: -During interview on 2/12/2025 at 11:15 am Staff Member U (cross trained as a Tech on CSU) stated they were helping out on CSU and offered to do the intake on Patient #1 because other staff were busy with patients. Staff Member U met Patient #1 in the Sallyport, took their belongings and walked Patient #1 to their room. -Staff Member U stated when at the room with Patient #1, the patient seemed unpredictable so Staff Member U stood in the doorway and watched Patient #1 changing with peripheral vision. Staff Member U (Tech) did not look at Patient #1 while they changed. Staff Member U acknowledged that they are required to have direct sight of patient when they are changing, and not to leave the patient. Patient #1 had long johns on and refused to take them off. Staff Member U left the patient to ask another staff member if Patient #1 could keep them on. When Staff Member U returned to Patient #1’s room, the patient had taken off the long johns clothing and was in scrubs. Staff Member U took the long johns clothing out of the room. Surveyor asked Staff Member U if they let the nurse know prior to leaving the unit that Patient #1 was not appropriately monitored during the changing of street clothes into scrubs. Staff Member U stated they meant to and forgot. -Review of video for the evening of 2/1/2025, showed Patient #1 coming into the Sallyport with security and ED staff, Staff Member U met them in the Sallyport at 6:00 pm on 2/1/2025. Security and Emergency Department (ED) staff left. Staff Member U oversaw Patient #1 take off their outside clothes, sweatshirt, hat, and empty their pockets. Patient #1 was then escorted to their room by Staff Member U. Staff Member U was observed standing at Patient #1’s door looking back and forth, not keeping direct sight on Patient #1 during the clothes change. Staff Member U can be observed leaving the room with Patient #1’s clothes in their hand. Patient #1 was observed going into the bathroom wearing scrubs. Staff Member U returned to Patient #1’s room and retrieved the long johns. Patient #1 came out of the bathroom and returned to their room. -At 10:05 pm, Staff Member R (Tech), is observed looking into Patient #1’s room and quickly went to the nurse’s station. Staff Member T (RN) came out into the hall, Staff Member R left the CSU and returned to CSU with a Security Guard. At 10:06 pm Patient #1 came out of their room unsteady on their feet, wrapped in a blanket, and holding a white substance in their hand. Patient #1 proceeded to lay their blanket on the floor and was crushing the white substance and throwing it around the blanket. Shortly after, multiple Security Guards and other staff arrived on the unit. At 10:08 pm Patient #1 was observed putting something in their mouth and immediately after, at 10:08 pm, Patient #1 is sitting down on the blanket. Staff are around the patient, there is a white barrier of white powder around Patient #1. Patient #1 is then seen laying down at 10:10 pm, a Security Guard is holding Patient #1’s head. Patient #1’s body can be seen jerking. Staff Member’s P (Provider) and V (RN) arrive on the unit at 10:10 pm. Staff Member V left and came back with a stretcher. Patient #1 was lifted onto the stretcher and taken to the main ED. -Interview with Staff Member T, on 2/12/2025 at 10:15 am stated they were concerned because they didn’t know what the white substance was. Patient #1 was throwing it around and yelling “do you want to die.” -Interview with Staff Member N (Security Guard), on 2/11/2025 at 1:32 pm, stated “we can’t do anything until nursing gives the go ahead. There were white powder/chunks all over, we didn’t know what the white substance was, which was a concern. We later found out it was crack/cocaine with Fentanyl”. -Interview with Staff Member P, on 2/11/2025 at 3:10 pm stated “There was concern about what the white substance was. Fortunately, we were masked and gloved”. The substance was tested by the Glens Falls Police Department and determined to be crack/cocaine with Fentanyl. -Interview with Staff E (Tech) on 2/10/2025 at 10:50 am stated that there have not been any changes or any re-education since the incident with Patient #1. Interview with Staff Member A on 2/11/2025 at 3:57 pm stated that there have not been any changes to the intake process since the incident with Patient #1. “Other than the staff leaving for that short time I don’t think they did anything wrong”. Staff Member A stated when they move to the new unit things will be different, more staff, two RNs to monitor when patients are changing into scrubs. The CSU will follow the intake process that is used on the inpatient behavioral health unit, which is 2 RN’s monitoring the patient during clothes change under direct supervision. -Interview with Staff Member T, on 2/12/2025 at 10:15 am stated there have not been any changes or re-education since the incident with patient #1. - Interview with Staff Member Z on 2/10/2025 at 4:10 pm stated there have not been any changes or re-education made to the intake process since the incident with patient #1. - Additional video was reviewed of admissions for the previous 24 hours on 2/19/2025. Staff Members I (Tech), X (RN) and Z (RN) were all signed off as having been educated on the intake process for CSU. The above staff were able to verbalize the process. The video of these staff showed a patient who was admitted to the CSU who came in from the main ED (already in scrubs) was left in their room before being searched. There was another patient who came in and was large in stature so the patient needed to wear two hospital gowns, as the hospital scrubs would not fit this patient. The patient was left with the ties on the gowns which creates a safety ligature risk. Another patient was viewed on the video, who was admitted to the CSU. When this patient was brought to their room, staff left the patient alone in their street clothes. Staff Member A confirmed that the patient should be re-searched, the ties cut off the gown and the patient should not have been left alone with street clothes on.”
All 2 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 17, 2025 | Complaint inspection | No deficiencies cited |
| Feb 20, 2025 | Complaint inspection | 2 deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 3 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 7; safety of care, 1 better and 1 worse of 6; readmission, 3 better and 1 worse of 9.
- Patients rate it 3 of 5 in CMS’s patient survey (1,756 surveys completed, Oct 1, 2024 to Sep 30, 2025): 65% rated it 9 or 10 out of 10, and 63% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: worse than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 12.7%, heart failure 13.5%, pneumonia 14.7%, COPD 11.1%, stroke 11.1%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14%, heart failure 20.8%, pneumonia 16.2%, COPD 19.2%, hip or knee replacement 6.3%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 260 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 4% left before being seen.
- 60% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.93 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 3 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - private.
- It is accredited by DNV, whose surveys stand in for the state’s routine inspections.
- Cited at For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
- 97% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- 29 owners or officers are people: Paul Scimeca (managing employee (on the payroll)); Steven M Frisch (corporate director); Margaret J Gillis (corporate director); Kate Herlihy Schwenker (corporate director); William G Powers (corporate director); Mitchell J Amado (corporate officer); Mitchell J Amado (managing employee (on the payroll)); Cindy Sherwood (managing employee (on the payroll)); Geoffrey L Serfilippi (corporate director); Laura S Pasco (managing employee (on the payroll)); Lauren Naylor (managing employee (on the payroll)); Carl Cedron (corporate director); James Marco (managing employee (on the payroll)); George A Ferone (corporate director); F Raymond Agnew (managing employee (on the payroll)); Gregory Champion (corporate director); Mary Shannon (managing employee (on the payroll)); Mark L Behan (corporate director); William Hart (corporate director); Kathie L Duncan (corporate director); Gary R Hicks (corporate director); Sean R Bain (corporate director); Tenee R Casaccio (corporate director); Courtney Haskins (corporate director); Thomas Guay (corporate director); Sean M Kennedy (managing employee (on the payroll)); Christopher R Mason (corporate director); David F Westfall (corporate director); Craig Letourneau (managing employee (on the payroll)).
- CMS’s Provider of Services file records 1 change of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
How does it compare nearby?
- No other hospital CMS lists is in Warren County.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.