Novant Health Huntersville Medical Center
An acute care hospital in Huntersville, North Carolina 28078
10030 Gilead Road, Huntersville, North Carolina 28078. (704) 316-4000.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 1 deficiency cited in the last three years
- 75 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Mar 5, 2026: a complaint inspection.
1 deficiency cited in the last three years.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
1 deficiency in 1 month of the last 36. Last cited Jul 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Dec | |||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Jul 24, 2024: complaint inspection1 deficiency
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Discharge Planning Timely Evaluation
The inspectors’ words, 1,075 words
“DISCHARGE PLANNING TIMELY EVALUATION CFR(s): Any discharge planning evaluation must be made in a timely basis to ensure the appropriate arrangements for post-hospital care will be made before discharge and to avoid unnecessary delays in discharge. This Standard is not met as evidenced by: 39307 Based on review of hospital policy, medical records, staff interviews and email notification from the Home Health Agency, the hospital staff failed to complete the final electronic process for the transition from hospital acute care to Home Health Agency services was provided for the discharge plans of 1 of 5 patients (Patient #1). Review on 07/23/2024 of the hospital policy, Discharge Planning revised/reviewed October 2024 revealed, “SCOPE/PURPOSE to ensure patients, families, and their caregivers (as identified by the patient) have the knowledge to transition successfully from the hospital to the next level of care ...” Closed medical record review on 07/23/2024 revealed, Patient #1 was a 77-year-old female admitted to the facility with a diagnosis of severe sepsis. On 05/21/2024 a Registered Nurse Navigator completed as part of the admission process documented Discharge Planning ...Do you wish to designate an individual who will care for or assist you in your residence following discharge from the hospital and to who the hospital shall provide information regarding your discharge plan and follow-up care? ... ‘No’ ... at 0056 the initial Care Management order was entered by the admitting Medical Doctor (MD). At 0230 the Nursing Admission Assessment revealed ...Integumentary, Sacral abrasion present on admission. Epidermis thin with loss of subcutaneous tissue, Braden score 15 (The Braden Scale was a risk assessment tool that helps predict the likelihood of pressure ulcers developing. On 05/22/2024 at 1626, the Wound/Ostomy Care Registered Nurse (WOCN) assessed Patient #1 and documented ... 6 x 10 wound with dry deep red tissue...Deep tissue pressure injury present on admission. Likely to evolve into full thickness wound (stage 3 or stage 4) ... Pt (patient) educated on wound evolution, recommend following up with wound care clinic for further wound management upon discharge. Pt states she lives alone, may need assistance with dressing changes. MD made aware. On 05/24/2024 at 1503 the discharging MD ordered Home Health Agency care services for Nursing, Physical therapy, and Occupational Therapy. At 1504 an email, Care Management RN documented referral was initiated for Patient #1’s preferred Home Health Agency. Review revealed an email from the Home Health Agency accepted referral of the patient with a Start of Care (SOC) date of 05/25/2024 or 05/26/2024. Review of the Discharge Summary completed by the MD at 1512 revealed “...FOLLOW UP INSTRUCTIONS I have had discussion with the patient about the hospital stay, instructions for continuing care, and need for close physician follow up. I have reviewed the discharge medications and discharge record...” but failed to reveal documented ordered Home Health Agency for nursing, physical therapy, and occupational services. Review failed to reveal completed Care Management Progress Notes during the admission. Review failed to reveal evidence of the RN education of care for the sacral wound or provision of needed supplies at the time of discharge. Interview on 07/23/2024 at 0930 with the Wound Ostomy Care Registered Nurse (WOCN) revealed, a recall of Patient #1. The WOCN recalled having discussion with Patient #1 and with the covering Medical Provider for Patient #1 with regards to the order for sacral ointment and dressing changes. The WOCN also discussed with the covering Medical Provider the need for Patient #1 to have Home Care assistance for application of ointment, dressing changes and to assess the healing of the sacral wound. The Medical Provider for Patient #1 would be the responsible person to include on the Discharge Summary and After Visit Summary the required needs for the sacral wound. Interview on 07/23/2024 at 1100 with the Registered Nurse (RN) who discharged Patient #1 revealed, the RN recalled performance of the dressing change prior to discharge on 05/24/2024 from the Medical Surgical Unit. The RN recalled verbal instructions provided to Patient #1 as to how the process of dressing change was performed. The RN had no recall of Home Health Agency care as included in the Discharge Summary or the After Visit Summary provided to the patient at the time of discharge. RN interview revealed if the RN had any questions or felt the need for HHA was needed for a patient, the RN would have no issue with contacting the Medical Provider directly or contacting the Charge RN for further resource discussions. Interview on 07/23/2024 at 1404 with the Care Manager Registered Nurse (CMRN) assigned to assist with the Discharge Planning for Patient #1 with the Supervising Care Manager revealed, the CM assigned had vague recall of the patient and the situation. The CMRN had been working in the position since February of 2024 (less than 3 months). The process of provision of Discharge Planning for Patient #1 included referrals to Home Health Agency for Registered Nurse, Physical Therapy and Occupational Therapy evaluation and treatment had been initiated on 05/24/2024 at 1504 prior to discharge. On 05/24/2025 at 1505 the Home Health Agency of choice was documented as accepting the patient with a planned start of care (SOC) date of 05/25/2024 or 05/26/2024. Interview on 07/23/2024 at 1500 with the discharging Medical Doctor (MD) for Patient #1 on 05/24/2024 revealed the MD expected the patient to have HHA care with wound dressing change before the 7-day mark of being discharged from the hospital. The MD would have documented in the medical record if there was any contact with the family. Interview revealed the MD was led to believe the CM was in the process of setting up the HHA visit prior to the actual discharge of the patient. Telephone interview on 08/23/2024 at 1510 with the Branch Director of the Home Health Agency chosen by Patient #1 for post-acute care services revealed, a delay from the hospital to HHA process of notification to begin services. Interview revealed it appeared the hospital CMRN failed to make the electronic selection until 05/28/2024 to inform the HHA of completion of the discharge planning process to notify the HHA to begin services. Interview revealed Patient #1 had requested the date of 05/30/2024 as the start of care. On 08/30/2024 at 1053 review of email from the Home Health Agency selected by Patient #1 revealed, the CMRN forgot to make the electronic selection until 5/28/2024 for services to begin for Nursing, Physical Therapy and Occupational Therapy. NC00218417”
All 4 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Mar 5, 2026 | Complaint inspection | No deficiencies cited |
| Jul 24, 2024 | Complaint inspection | 1 deficiency cited |
| Jun 12, 2024 | Complaint inspection | No deficiencies cited |
| Jan 31, 2024 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 0 better and 0 worse of 7; safety of care, 2 better and 0 worse of 7; readmission, 2 better and 1 worse of 8.
- Patients rate it 3 of 5 in CMS’s patient survey (369 surveys completed, Oct 1, 2024 to Sep 30, 2025): 70% rated it 9 or 10 out of 10, and 70% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 9.7%, heart failure 11.4%, pneumonia 14.7%, COPD 6.6%, stroke 12.3%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 13.9%, heart failure 21.1%, pneumonia 15.7%, COPD 20.1%, hip or knee replacement 6.5%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 204 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 3% left before being seen.
- 80% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.94 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Nov 24, 2004.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 1 deficiency cited in the last three years came from an inspection that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
- 94% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Novant Health, Inc. owns an unstated share directly since Sep 1, 2004; Novant Health Southern Piedmont Region, LLC owns an unstated share directly since Sep 1, 2004.
- 14 owners or officers are people: James C Johnson (corporate director); Kandi Deitemeyer (corporate director); Carl S Armato (corporate director); Carl S Armato (managing employee (on the payroll)); Kimberly A Case (corporate director); Thaddeus Vontrell Jones (corporate director); John Morgan Lewis (corporate director); James Patrick Taylor (corporate director); Patrick A Wilson (corporate officer); Marsha Janelle Lyons (corporate director); Louis G Lobo (corporate officer); Saad Ehtisham (corporate director); Tera Black (corporate director); Michael Riley (corporate officer).
- CMS’s Provider of Services file records no change of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Novant Health, Inc. | Owns 5% or more directly | Sep 1, 2004 | |
| Novant Health Southern Piedmont Region, LLC | Owns 5% or more directly | Sep 1, 2004 |
How does it compare nearby?
- Of the 8 hospitals CMS lists in Mecklenburg County, 7 have an overall star rating from CMS: 3 rated 5 of 5, 2 rated 4 of 5, 2 rated 3 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Nov 5, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q3_2026.csv).
Released Oct 14, 2026 and checked Nov 5, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Nov 5, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Nov 5, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.