Hearth Record

Pondera Medical Center

A critical access hospital in Conrad, Montana 59425

805 Sunset Blvd, Conrad, Montana 59425. (406) 271-3211.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 6 deficiencies in 1 month of the last 36. Last cited Apr 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean2
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Apr 1, 2024: a standard inspection.

6 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

6 deficiencies in 1 month of the last 36. Last cited Apr 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

6 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Apr 1, 2024: standard inspection6 deficiencies
  • Initial Comments - Not A Deficiency Citation

    The inspectors’ words, 222 words

    “Based on the regulatory requirements and standards of 42 Code of Federal Regulations (CFR) 485.623(d) for Critical Access Hospitals (CAHs), a life safety code (LSC) recertification survey was performed on 4/1/24. Under this regulatory requirement, the facility must meet the applicable provisions of the National Fire Protection Association’s (NFPA) 101 LSC, 2012 Edition, and those mandatory Codes referenced by that edition. The facility was surveyed specifically using Chapter 19 Existing Health Care Occupancies. The building construction type was found to be Type V (111) and contains five main floor smoke compartments and one basement smoke compartment. There has been no new construction since the last survey of the facility on 4/5/17. The Long-Term Care (LTC) facility is connected to a CAH and a two hour separation is present; however, the LTC was surveyed because some CAH services are located in the LTC building. The LTC facility is licensed for 59 beds and at the time of the survey 37 residents was the census. The CAH is licensed for 20 beds and at the time of the survey the census was 1. The facility has historically received a citation for K271 for no hard surface pathway to the public way. K271 has been remedied and is no longer subject to an FSES. These requirements were not met as evidenced by the following deficiencies:”

    Rule K0000. Standard-level.

  • Means Of Egress - General

    The inspectors’ words, 162 words

    “Means of Egress - General CFR(s): NFPA 101 Means of Egress - General Aisles, passageways, corridors, exit discharges, exit locations, and accesses are in accordance with Chapter 7, and the means of egress is continuously maintained free of all obstructions to full use in case of emergency, unless modified by 18/19.2.2 through 18/19.2.11. 18.2.1, 19.2.1, 7.1.10.1 This Standard is not met as evidenced by: 32381 Based on observation, the facility failed to keep the means of egress open to full and instant use in accordance with NFPA 101, 2012 Edition, Sections 7.1.10.1 and 19.2.3.4(5). Findings include: 1. During an observation on 4/1/24 at 2:20 p.m., the LTC corridor near the clinic exit was inspected. There were two chairs in the corridor which were not fastened to the floor or the wall. Furniture groups are allowed in the corridor as long as they are secured to the floor or wall so they do not move and impede egress during a fire or emergency.”

    Rule K0211. Standard-level.

  • Exit Signage

    The inspectors’ words, 123 words

    “Exit Signage CFR(s): NFPA 101 Exit Signage 2012 EXISTING Exit and directional signs are displayed in accordance with 7.10 with continuous illumination also served by the emergency lighting system. 19.2.10.1 (Indicate N/A in one-story existing occupancies with less than 30 occupants where the line of exit travel is obvious.) This Standard is not met as evidenced by: 32381 Based on observation, the facility failed to ensure all exit passageways were marked in accordance with NFPA 101 2012 Edition, Section 7.7.3.2. Findings include: 1. During an observation on 4/1/24 at 2:08 p.m., the OR suite was inspected. The suite was found to be lacking any exit signage. There were many doors in the suite, and exit during panic and/or fire would not be obvious.”

    Rule K0293. Standard-level.

  • Alcohol Based Hand Rub Dispenser (Abhr)

    The inspectors’ words, 307 words

    “Alcohol Based Hand Rub Dispenser (ABHR) CFR(s): NFPA 101 Alcohol Based Hand Rub Dispenser (ABHR) ABHRs are protected in accordance with 8.7.3.1, unless all conditions are met: * Corridor is at least 6 feet wide * Maximum individual dispenser capacity is 0.32 gallons (0.53 gallons in suites) of fluid and 18 ounces of Level 1 aerosols * Dispensers shall have a minimum of 4-foot horizontal spacing * Not more than an aggregate of 10 gallons of fluid or 135 ounces aerosol are used in a single smoke compartment outside a storage cabinet, excluding one individual dispenser per room * Storage in a single smoke compartment greater than 5 gallons complies with NFPA 30 * Dispensers are not installed within 1 inch of an ignition source * Dispensers over carpeted floors are in sprinklered smoke compartments * ABHR does not exceed 95 percent alcohol * Operation of the dispenser shall comply with Section 18.3.2.6(11) or 19.3.2.6(11) * ABHR is protected against inappropriate access 18.3.2.6, 19.3.2.6, 42 CFR Parts 403, 418, 460, 482, 483, and 485 This Standard is not met as evidenced by: 32381 Based on observation, the facility failed to ensure alcohol-based hand rub (ABHR) dispensers were not mounted over ignition sources in accordance with NFPA 101, 2012 Edition, Section 19.3.2.6 (8). Findings include: 1. During an observation on 4/1/24 at 1:44 p.m., patient room 105-1 was inspected. There was an ABHR dispenser mounted over the light switch immediately inside the door of the room. 2. During an observation on 4/1/24 at 1:47 p.m., patient room 109 was inspected. There was an ABHR dispenser mounted over the light switch immediately inside the door of the room. 3. During an observation on 4/1/24 at 1:49 p.m., patient room 115 was inspected. There was an ABHR dispenser mounted over the light switch immediately inside the door of the room.”

    Rule K0325. Standard-level.

  • Sprinkler System - Maintenance And Testing

    The inspectors’ words, 317 words

    “Sprinkler System - Maintenance and Testing CFR(s): NFPA 101 Sprinkler System - Maintenance and Testing Automatic sprinkler and standpipe systems are inspected, tested, and maintained in accordance with NFPA 25, Standard for the Inspection, Testing, and Maintaining of Water-based Fire Protection Systems. Records of system design, maintenance, inspection and testing are maintained in a secure location and readily available. a) Date sprinkler system last checked _____________________ b) Who provided system test ____________________________ c) Water system supply source __________________________ Provide in REMARKS information on coverage for any non-required or partial automatic sprinkler system. 9.7.5, 9.7.7, 9.7.8, and NFPA 25 This Standard is not met as evidenced by: 32381 Based on observation, the facility failed to maintain sprinkler heads free of foreign materials per NFPA 25 Standard for the Inspection, Testing and Maintenance for Water-Based Fire Protection Systems, 2011 Edition, Section 5.2.1.1.1, and failed to ensure sprinkler systems maintained satisfactory performance with respect to activation time in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems, 2010 Edition, Section 8.1.1(3). Findings include: 1. During an observation on 4/1/24 at 1:15 p.m., the laundry was inspected. The sprinkler head above the dryers was found to be choked with debris and there was paint and spackle on a sprinkler head in the soiled side of the laundry. 2. During an observation on 4/1/24 at 1:20 p.m., the dish room adjacent to the kitchen was inspected. The sprinkler head in the dish room was found to be corroded and the bulb had turned white. You could not see the color of the fluid in the bulb. 3. During an observation on 4/1/24 at 1:40 p.m., the custodial closet in the helicopter hall was inspected. The sprinkler head in the closet was missing the escutcheon ring. 4. During an observation on 4/1/24 at 1:53 p.m., the ER vestibule was inspected. The sprinkler head in the area was missing the escutcheon ring.”

    Rule K0353. Standard-level.

  • Electrical Systems - Receptacles

    The inspectors’ words, 140 words

    “Electrical Systems - Receptacles CFR(s): NFPA 101 Electrical Systems - Receptacles Power receptacles have at least one, separate, highly dependable grounding pole capable of maintaining low-contact resistance with its mating plug. In pediatric locations, receptacles in patient rooms, bathrooms, play rooms, and activity rooms, other than nurseries, are listed tamper-resistant or employ a listed cover. If used in patient care room, ground-fault circuit interrupters (GFCI) are listed. 6.3.2.2.6.2 (F), 6.3.2.2.4.2 (NFPA 99) This Standard is not met as evidenced by: 32381 Based on observation, the facility failed to maintain the electrical system in accordance with NFPA 70 National Electric Code, 2011 Edition, Article 110-12(B). Findings include: 1. During an observation on 4/1/24 at 1:51 p.m., the pantry in the acute care area of the hospital was inspected. A high voltage junction box was found to be missing the cover plate.”

    Rule K0912. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Apr 1, 2024Standard inspection6 deficiencies cited
Mar 27, 2024Standard inspectionNo deficiencies cited

How do patients fare?

  • CMS gives no overall : “There are too few measures or measure groups reported to calculate a star rating or measure group score.”
  • Of the measures behind its , CMS counts against the national value: readmission, 0 better and 0 worse of 1.
  • CMS gives no : “The number of cases/patients is too few to report a star rating.”
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate.
  • Emergency department patients spent a median of 89 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 4% left before being seen.
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 5Not rated
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5Not rated

Is it certified, and in good standing?

  • Medicare-certified critical access hospital since Jun 1, 2002.
  • Ownership: voluntary non-profit - private.
  • It is not accredited by a private organisation, so the state carries out its routine inspections for Medicare.
  • No deficiency on record in the last three years.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • CMS’s HAC Reduction Program file has no result for it: the program covers general acute care hospitals Medicare pays under its inpatient prospective payment system.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • 28% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Mtwy Health owns an unstated share directly since Jun 1, 2022.
  • Mtwy Health runs it.
  • 24 owners or officers are people: Haley Denzer (corporate director); Anna Robbins (runs it (operational or managerial control)); Justin Ott (corporate officer); Heidi M Duncan (corporate director); Melissa Lundbeck Kaptanian (corporate director); Carole Jones (corporate director); Ellen Layton (corporate officer); Brigid B Burke (corporate officer); Jane Karas (corporate director); Bernard Ries (corporate director); Clinton W Seger (corporate officer); Clinton W Seger (corporate director); Alice Gordon (corporate director); Patti L Pilgrim (corporate officer); Craig Bartholomew (corporate director); Conrad Jim Morren (corporate director); Vicki Lee Newmiller (corporate officer); Vicki Lee Newmiller (managing employee (on the payroll)); William D Gibson (corporate officer); Michael L Goguen (corporate director); Michelle Harris (corporate director); Debbie Sturm (corporate director); Keith Cook (corporate director); Sean Bengochea (corporate director).
  • CMS’s Provider of Services file records 3 changes of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Mtwy HealthOwns 5% or more directlyJun 1, 2022
Mtwy HealthRuns it (operational or managerial control)Jun 1, 2022

How does it compare nearby?

  • No other hospital CMS lists is in Pondera County.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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