Hearth Record

Ridgeview Medical Center

An acute care hospital in Waconia, Minnesota 55387

500 South Maple Street, Waconia, Minnesota 55387. (952) 442-2191.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited May 2026. Most serious: Condition-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Condition-level deficiency
For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.

What did inspectors find?

The last inspection on record was on May 15, 2026: a complaint inspection.

2 deficiencies cited in the last three years, 1 of them at condition level, the most serious.

1 deficiency at condition level, the more serious of CMS’s two levels

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited May 2026. Most serious: Condition-level. The last 3 years, to Nov 5, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

May 15, 2026: complaint inspection2 deficiencies
  • Emergency Services

    “EMERGENCY SERVICES CFR(s): 482.55 The hospital must meet the emergency needs of patients in accordance with acceptable standards of practice. This Condition is not met as evidenced by: 48300 Based on interview and document review, the facility failed to ensure staff were knowledgeable about, and followed, hospital policy related to ensuring life-saving medical equipment was not expired when the equipment lacked a manufacturer expiration date. This had the potential to affect patients who required life-saving emergency supplies. See A-1116 for additional information.”

    Rule A1100. Condition-level. From a complaint.

  • Provisions

    The inspectors’ words, 1,622 words

    “PROVISIONS CFR(s): Provisions include equipment, supplies, and medication used in treating emergency cases. Such provisions must be kept at the hospital and be readily available for treating emergency cases to meet the needs of patients. The available provisions must include the following: (i)Drugs, blood and blood products, and biologicals commonly used in life saving procedures; (ii) Equipment and supplies commonly used in life-saving procedures; and (iii) each emergency services treatment areas must have call in system for each patient. This Standard is not met as evidenced by: 48300 Based on interview and document review, the facility failed to ensure staff were knowledgeable about, and followed, hospital policy related to ensuring life-saving medical equipment was not expired when the equipment lacked a manufacturer expiration date. This had the potential to affect patients who required life-saving emergency supplies. Findings include: During a tour of the emergency department (ED) on 5/13/26 at 9:00a.m., a daily pediatric crash cart checkoff sheet was observed which instructed that each day the infant and pediatric Ambu bags (valve masks used during cardiopulmonary resuscitation [CPR] to help deliver air into the lungs) were to be checked. Both sections housed check marks on 5/1/26 through 5/13/26. An infant Ambu bag identified a manufacture date in 2017 and the pediatric Ambu bag identified a manufacture date in 2018. During the tour, registered nurse (RN)-A, the nurse manager, stated the charge nurse checked the crash carts daily which were indicated as completed by a check mark. RN-A explained that part of the check should be to check the “outdate” (date an item was no longer to be used). RN-A stated the Ambu bags were good for five years past the manufacture date, so the inspected pediatric and infant Ambu bags needed to be replaced. During an interview on 5/13/2026 at 9:48 a.m., RN-B stated she often worked as a charge nurse and completed the crash cart checks. During a crash cart check, RN-B confirmed all the drawers were locked and the required supplies were on the cart; however, RN-B stated she did not check the expiration dates of the supplies as she thought someone else tracked this. RN-B stated if a supply item did not have an expiration date listed on the package, she would contact the materials department to see if the supply item was still okay to use. During an interview on 5/13/2026 at 1:12 p.m., RN-C stated she was currently a charge nurse and completed crash cart checks. During a crash cart check, RN-C confirmed all the drawers of a crash cart were locked and the required supplies were on the cart; however, RN-B stated she did not check the expiration dates of the supplies and did not know who would check them. RN-B indicated she would call central distribution (materials department) to ask how long the supply item was good for if the supply item did not have an expiration date. An ED Pediatric Crash Cart Content “#1” form, dated 2026, identified the contents of the cart, the item number, the manufacture’s number, quantity, and expiration dates. The expiration date section for the following cart contents lacked identified expiration date entries: electrode for the defibrillator, infant Ambu bag, pediatric Ambu bag, The following contents identified the expiration date section had a hand drawn line across the associated box: 40 millimeter (mm) soft oral airway, 30mm soft oral airway, 10 French suction catheter, 12 French suction catheter. The form lacked the identified date of any check, or the staff member who performed the check. An ED Pediatric Crash Cart Content “#2” form, dated 2026, identified the contents of the cart, the item number, the manufacture’s number, quantity, and expiration dates. The expiration date section for the following cart contents lacked identified expiration date entries; however, contained a hand-drawn line across the expiration date entry box: Broselow tape 2019 “typically updated every 2 years or when new tape available,” infant Ambu bag, pediatric Ambu bag, 40 mm soft oral airway, 30mm soft oral airway, 10 French suction catheter. The form lacked the identified date of any check, or the staff member who performed the check. A NICU (neonatal)/Nursery Crash Cart Contents, dated 2026, identified the contents of the cart, the item number, the manufacture’s number, quantity, and expiration dates. The expiration date section for the following cart contents lacked identified expiration date entries; however, contained a hand-drawn line across the expiration date entry box: defibrillator pads, four different sizes of neonatal blood pressure cuffs, catheter with mucus trap, catheter suction kits (three different sizes), infant, neonatal, preemie resuscitation masks, infant Ambu bag, AA batteries, 40mm oral airway, sterile scissors. The form lacked the identified date of any check, or the staff member who performed the check. Monthly checklists to provide evidence the crash carts were checked monthly for expired items was requested; however, none were provided - only the three forms dated 2026 were provided. During an interview on 5/13/2026 at 1:33 p.m. director of materials management (DMM) stated the materials department assisted with managing outdates on all crash carts. This process was managed with a paper check list for each crash cart and looked at monthly. DMM did not know how long Ambu bags could be used past the “manufactured on” date. During a follow up interview on 5/14/2026 at 1:19 p.m., DMM stated the facility wasn’t “doing a great job checking products with no expiration dates, and a product with no expiration date would be replaced if it looked damaged, was yellowing, and/or the packaging was wrinkled or open. During an interview on 5/13/2026 at 1:46 p.m., inventory and logistics manager (ILM) stated crash carts were checked once a year and all expiration dates were written on the Crash Cart Contents form. Then each month the form was reviewed and any supplies expiring that month were replaced. The ED Pediatric Crash Cart Contents form was reviewed with ILM. ILM stated only expiration dates printed on the supply item bag were documented on the form. Ambu bags had a manufactured-on date, so a line was drawn through the expiration date column. ILM did not know how long Ambu bags could be used past the manufactured-on date. During a follow up interview on 5/14/2026 at 11:54 p.m. ILM stated no one had asked about the manufactured-on date(s) or potential outdate for the Ambu bags. ILM would need to look into what the shelf life was for the Ambu bags. ILM stated a product used past the expected shelf life could break or might not work the way it was designed to work. During an interview on 5/14/2026 at 10:28 a.m., distribution technician (DT)-A stated she was responsible for the “yearly” documentation of the crash cart contents form and the monthly “review” of the form. DT-A stated a line was drawn through the expiration date column if a supply item did not have an expiration date printed on the packaging, and the manufactured-on date was not written down on the crash cart contents form. If a supply item did not have an expiration date, DT-A would check the packaging for openings and “crinkles,” and would look at the supply item through the packaging to see if it “looks old,” was discolored, or had cracks. DT-A “probably wouldn’t question” an Ambu bag dated 2018 if it “still looked ok”. DT-A did not know if there was a process for what to do it a supply item only had a manufactured-on date versus an expiration date. An email dated 5/14/26 at 12:00 p.m., from the manufacturer indicated the shelf life of the Ambu bags manufactured in 2017 and 2018 was 3650 days (10 years) from the date of manufacture. Additionally, the manufacturer did not recommend using expired products. During an interview on 5/15/2026 at 10:28 a.m., chief nursing officer (CNO) stated her expectation was that the charge nurses would check the crash carts for supply item availability and expiration dates. The CNO identified the facility had a procedure that listed outdates for some supplies that did not have expiration dates, but Ambu bags were not on that list. The CNO stated using a supply item past expiration or use by date could affect an item’s sterility, ability to prevent infection, or the item could be less effective than a newer item. During an interview on 5/15/2026 at 10:32 a.m., medical doctor (MD)-A stated they expect supplies to work when needed. MD-A expected the hospital to have a system to check for expiration and use by dates, and that an Ambu bag past the expected use by date might be brittle, and the seal and valve might not work properly, leading to less effective CPR. The Crash Cart Monthly Outdate/Content Verification procedure dated 1/10/25 indicated the purpose was to ensure that every crash cart was checked monthly to ensure products were not outdated and to verify standardized content. The procedure instructed each cart content list/products were checked for outdates monthly, and at the beginning of the calendar year for supplies expiring during that month and respectively that year. The outdates are logged on the Crash Cart Outdate form, and any expired product will be removed and replaced immediately. Staff will document the date and name of the tech performing the monthly check. The Process for Checking Medical Supplies for Outdates procedure dated 1/17/25 instructed distribution staff, at the end of every month, to check all products on the crash carts for outdates within the following cycle to ensure there is adequate time to replace the product. For a product not marked with an expiration date, contact materials management was to be contacted for assistance in determining if the product was able to be used or what the manufacturer’s recommended shelf life was for that product.”

    Rule A1116. Standard-level. From a complaint.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
May 15, 2026Complaint inspection2 deficiencies cited
Aug 15, 2025Complaint inspectionNo deficiencies cited

How do patients fare?

  • CMS’s overall for it is 4 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 1 better and 0 worse of 6; safety of care, 1 better and 0 worse of 7; readmission, 0 better and 2 worse of 7.
  • Patients rate it 4 of 5 in CMS’s patient survey (417 surveys completed, Oct 1, 2024 to Sep 30, 2025): 76% rated it 9 or 10 out of 10, and 79% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), no different than national benchmark; catheter urinary tract infections (CAUTI), no different than national benchmark; surgical site infections after colon surgery, no different than national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, no different than national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 11%, heart failure 8.1%, pneumonia 10.4%, COPD 6.7%, stroke 16%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 13.1%, heart failure 22.7%, pneumonia 17.7%, COPD 18%, hip or knee replacement 5%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, better than expected.
  • Emergency department patients spent a median of 140 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
  • 84% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 0.94 times the national median (Jan 1, 2024 to Dec 31, 2024).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 54 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 54 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Jul 1, 1966.
  • Ownership: voluntary non-profit - private.
  • It is accredited by DNV, whose surveys stand in for the state’s routine inspections.
  • Cited at in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
  • 65% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • 23 owners or officers are people: Jeffrey T Nelson (corporate director, 11.11%); Sarah Urtel (managing employee (on the payroll)); Theresa J Dalen (corporate officer); Heather Reighard (corporate officer); Brian S Mark (corporate officer); Brian S Mark (corporate director); Michael Schuler (corporate officer); Elaine M Arion (managing employee (on the payroll)); Elaine M Arion (runs it (operational or managerial control)); Christopher Bielke (managing employee (on the payroll)); Julie A Osterberg (corporate director); David Kirsch (corporate officer); Ben C Nielsen (managing employee (on the payroll)); Ben C Nielsen (runs it (operational or managerial control)); Michelle Borchart (managing employee (on the payroll)); Michael J Phelps (corporate officer); Michael J Phelps (runs it (operational or managerial control)); Jeffrey T Nelson (corporate officer); Mark Anderson (managing employee (on the payroll)); Brent K Wordelman (corporate officer); Van Colson (corporate officer); Stuart Groninga (corporate officer); Aaron A Bloomquist (corporate officer).
  • CMS’s Provider of Services file records 1 change of ownership, the latest on Jan 1, 2000.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

How does it compare nearby?

  • No other hospital CMS lists is in Carver County.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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