Hearth Record

Mayo Clinic Health System - Albert Lea and Austin

An acute care hospital in Albert Lea, Minnesota 56007

404 West Fountain Street, Albert Lea, Minnesota 56007. (507) 377-6490.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Condition-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean4
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
Condition-level deficiency
For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual.

What did inspectors find?

The last inspection on record was on Jun 12, 2025: a complaint inspection.

2 deficiencies cited in the last three years, 1 of them at condition level, the most serious.

1 deficiency at condition level, the more serious of CMS’s two levels

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Oct 2024. Most serious: Condition-level. The last 3 years, to Nov 5, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Oct 3, 2024: complaint inspection2 deficiencies

  • Discharge Planning

    The inspectors’ words, 183 words

    “DISCHARGE PLANNING CFR(s): 482.43 The hospital must have in effect a discharge planning process that focuses on the patient goals and treatment preferences and includes the patient and his or her caregivers support person(s) in the discharge planning for post-discharge care. The discharge planning process and the discharge plan must be consistent with the patient’s goals for care and his or her treatment preferences, ensure an effective transition of the patient from hospital to post-discharge care, and reduce the factors leading to a preventable hospital readmissions This Condition is not met as evidenced by: 48300 Based on interview and document review, the facility failed to provide safe discharge planning for 1 of 10 patients (P2) when P2 was discharged to a community drop-in facility on 8/30/24 which was closed for the night and would not reopen until Monday 9/2/24 at 8:00 a.m. In addition, the facility did not ensure P2 had appropriate medication available. As a result, the hospital was found out of compliance with the Condition of Participation Discharge Planning at §482.43 findings Include: A condition level deficiency was issued. See A0813.”

    Rule A0799. Condition-level. From a complaint.

  • Discharge Planning- Transmission Information

    The inspectors’ words, 1,022 words

    “DISCHARGE PLANNING- TRANSMISSION INFORMATION CFR(s): Discharge of the patient and the provision and transmission of the patient’s necessary medical information. (b) The hospital must discharge the patient , and also transfer or refer the patient where applicable, along with all necessary medical information pertaining to the patient’s current course of illness and treatment, post-discharge goals of care, and treatment preferences, at the time of discharge, to the appropriate post-acute care service providers and suppliers, facilities, agencies, and other outpatient service providers and practitioners responsible for the patient’s follow-up or ancillary care. This Standard is not met as evidenced by: 48300 Based on interview and document review, the facility failed to provide safe discharge planning for 1 of 10 patients (P2) when P2 was discharged to a community drop-in facility on 8/30/24 which was closed for the night and would not reopen until Monday 9/2/24 at 8:00 a.m. In addition, the facility did not ensure P2 had appropriate medication available. Findings include: P2’s Provider Note dated 8/27/24 at 9:24 p.m., indicated P2 was assessed with no medical concerns or acute needs. P2’s diagnosis was adverse effect of methamphetamines. P2’s Behavioral Health Telehealth Diagnostic Assessment dated 8/27/24 at 9:21 p.m., indicated P2 was brought to the emergency department (ED) via law enforcement with a revocation court order of his mental illness/civil commitment. P2’s decision maker was his legal guardian. P2’s preferred pharmacy was in Brainerd, MN. P2 was not agreeable with follow-up recommendations including detox referral or direct chemical dependency (CD) treatment. P2 was under a court order to immediately apprehend and return to a treatment facility. However, P2 was unable to return to his intensive residential treatment services (IRTS) facility because they refused to take him back. The hospital did not complete a safety plan for P2 because he was not at high risk for harm to himself or others, and was under a court order for CD treatment. “[P2] continues to be at risk with no safe discharge plan from a chemical dependency standpoint.” P2 would not engage in a safety planning conversation. P2’s Pharmacist Note dated 8/28/24 at 8:55 a.m., indicated P2’s medications included Cogentin (a medication used to treat involuntary movements due to the side effects of antipsychotic medications) take 1 milligram (mg) 2 times a day and Risperdal (an antipsychotic medication used to treat schizophrenia and bipolar disorder) take 3 mg 2 times a day. P2’s Care Management Note dated 8/29/24 at 8:39 p.m., indicated a complete chemical dependency assessment was scheduled with an inpatient program on 9/4/24. The note also indicated the facility did not have a reason to hold P2 in the hospital, so P2 would be sent to a community drop-in facility in Brainerd, MN (approximately 220 miles away) via secure transportation. The hospital was aware P2 would not have access to the day program until daytime hours on 8/30/24. The Adult Services Supervisor for that county did not support discharging P2 to homelessness. P2’s After Visit Summary dated 8/30/24 7:43 a.m., indicated P2’s preferred pharmacy was located in Austin, MN. P2’s Emergency Department nurse manager note dated 8/30/24 at 6:19 p.m. indicated P2 was not accepted to a crisis center and a detox facility due to high acuity. P2 was placed on a wait list for admission to a community behavioral health hospital with an unknown timeframe until a bed would be available. No additional options for placement were identified. P2 had requested to be discharged to a community drop-in facility in Brainerd. An attempt was made to contact the drop-in facility, but no one was available. P2 was provided a safe ride and was dropped off in Brainerd. A Minnesota court records online case search on 10/3/24, indicated a request to revoke provisional discharge and an order to apprehend and hold was filed on 8/27/24. On 10/2/24 at 2:56 p.m., P2’s legal guardian (G)-A stated P2 could not make his own medical decisions and was on a legal commitment. G-A received an email from the hospital at the end of the day on 8/30/24 stating P2 would be discharged after hours to a community drop-in facility in Brained. G-A stated law enforcement picked P2 up from a homeless encampment in Brainerd sometime during the early hours of 8/31/24, and brought him to a hospital behavior health unit approximately 120 miles away. On 10/3/24 at 8:19 a.m., a representative from the community drop-in facility in Brainerd stated their facility was a day drop-in facility, and open Monday through Friday 8:00 a.m. through 5:00 p.m. The facility did not not provide an overnight place to sleep. There was no one at the facility during closed hours. On 10/3/24 at 1:21 p.m., registered nurse (RN)-A stated there was no indication in P2’s medical chart if medications or prescriptions for medications were sent with P2 at time of discharge. P2 was not admitted to the hospital, was only seen in the ED, so ED staff would have reviewed the medication list but would not have verified if P2 had the medication with him. P2 was discharged via secure transportation which meant the transport company would only drop off P2 at the address provided by the facility. On 10/3/24 at 1:24 p.m., social worker (SW)-A stated the hospital would not have sent a formal referral to a shelter, but could not say if the community drop-in facility was a shelter or not. The hospital expected P2 to spend the night at the community drop-in facility. On 10/3/24 at 4:12 p.m. a representative from the transport company used to transport P2 confirmed P2 was dropped off outside the community drop-in facility in Brainerd at 1:06 a.m. on 8/31/24. The facility Discharge Planning procedure dated 2/23/23 directed the bedside nurse to verify discharge documentation for accuracy to include medication list and prescriptions. Care management was instructed to continue to follow and assess for ongoing care changes, and update the discharge plan as needed. The discharging provider was instructed to complete necessary prescriptions. The multidisciplinary team was instructed to arrange or assist in arranging services required by the patient after discharge in order to meet their ongoing needs for care and services.”

    Rule A0813. Standard-level. From a complaint.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Jun 12, 2025Complaint inspectionNo deficiencies cited
Oct 3, 2024Complaint inspection2 deficiencies cited

How do patients fare?

  • CMS’s overall for it is 5 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 1 better and 0 worse of 5; safety of care, 0 better and 0 worse of 4; readmission, 2 better and 0 worse of 9.
  • Patients rate it 4 of 5 in CMS’s patient survey (421 surveys completed, Oct 1, 2024 to Sep 30, 2025): 70% rated it 9 or 10 out of 10, and 65% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): catheter urinary tract infections (CAUTI), no different than national benchmark; C. diff infections, no different than national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart failure 8.9%, pneumonia 12%, COPD 6.9%, stroke 10.3%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart failure 24.4%, pneumonia 15.9%, COPD 20.6%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
  • Emergency department patients spent a median of 124 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 2% left before being seen.
  • 58% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 0.9 times the national median (Jan 1, 2024 to Dec 31, 2024).
Source:

CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.

CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 55 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 54 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Jul 1, 1966.
  • Ownership: voluntary non-profit - private.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • Cited at in the last three years: it didn’t meet a whole condition of Medicare’s rules for hospitals.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 4 of 5.
  • 62% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Mayo Clinic runs it.
  • 17 owners or officers are people: Meggan Luevano (corporate director, 0%); Dena Keilman (corporate director, 0%); Karthik Ghosh (corporate officer, 0%); Karthik Ghosh (corporate director, 0%); Travis Paul (corporate officer, 0%); Travis Paul (corporate director, 0%); Travis Paul (managing employee (on the payroll), 0%); Tara Krosch (corporate director, 0%); Mansi Kanuga (corporate director, 0%); Brian Lynch (corporate director, 0%); Taylor Beahrs (corporate director, 0%); Gokhan Anil (corporate director); Brian Bartlett (corporate director, 0%); Syed Khan (corporate director, 0%); Albert Harris (corporate director, 0%); Morris Miller (corporate officer, 0%); Morris Miller (corporate director, 0%).
  • CMS’s Provider of Services file records 2 changes of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Mayo ClinicRuns it (operational or managerial control)0%Jan 1, 1996

How does it compare nearby?

  • No other hospital CMS lists is in Freeborn County.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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