Hearth Record

Corewell Health Zeeland Hospital

An acute care hospital in Zeeland, Michigan 49464

8333 Felch St, Zeeland, Michigan 49464. (616) 772-4644.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Dec 18, 2024: a complaint inspection.

2 deficiencies cited in the last three years, 2 of them under EMTALA, the law requiring an emergency department to examine and stabilise anyone who comes to it.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Dec 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Dec 18, 2024: complaint inspection2 deficiencies

  • Compliance With 489.24

    The inspectors’ words, 122 words

    “COMPLIANCE WITH 489.24 CFR(s): 489.20(l) [The provider agrees,] in the case of a hospital as defined in §489.24(b), to comply with §489.24. This Standard is not met as evidenced by: 36887 Based on interview and record review, the facility failed to comply with the requirements of 42 CFR 489.24 [special responsibilities of Medicare hospitals in emergency cases], specifically, the failure to 1) complete required Emergency Medical Treatment and Labor Act (EMTALA) transfer documentation for 2 (P-3, 19) of 12 patients reviewed for transfer and 2) failed to provide a safe mode of transportation for 1 (P-3) of 12 patients reviewed for transfer resulting in the potential for poor patient outcomes. Findings include: See Specific Tags: A-2409: Failure to provide an appropriate transfer.”

    Rule A2400. Standard-level. From a complaint.

  • Appropriate Transfer

    The inspectors’ words, 1,096 words

    “APPROPRIATE TRANSFER CFR(s): 489.24(e)(1)-(2) (1) General If an individual at a hospital has an emergency medical condition that has not been stabilized (as defined in paragraph (b) of this section), the hospital may not transfer the individual unless - (i) The transfer is an appropriate transfer (within the meaning of paragraph (e)(2) of this section); and (ii)(A) The individual (or a legally responsible person acting on the individual’s behalf) requests the transfer, after being informed of the hospital’s obligations under this section and of the risk of transfer. The request must be in writing and indicate the reasons for the request as well as indicate that he or she is aware of the risks and benefits of the transfer. (B) A physician (within the meaning of section 1861(r)(1) of the Act) has signed a certification that, based upon the information available at the time of transfer, the medical benefits reasonably expected from the provision of appropriate medical treatment at another medical facility outweigh the increased risks to the individual or, in the case of a woman in labor, to the woman or the unborn child, from being transferred. The certification must contain a summary of the risks and benefits upon which it is based; or (C) If a physician is not physically present in the emergency department at the time an individual is transferred, a qualified medical person (as determined by the hospital in its bylaws or rules and regulations) has signed a certification described in paragraph (e)(1)(ii)(B) of this section after a physician (as defined in section 1861(r)(1) of the Act) in consultation with the qualified medical person, agrees with the certification and subsequently countersigns the certification. The certification must contain a summary of the risks and benefits upon which it is based. (2) A transfer to another medical facility will be appropriate only in those cases in which - (i) The transferring hospital provides medical treatment within its capacity that minimizes the risks to the individual’s health and, in the case of a woman in labor, the health of the unborn child; (ii) The receiving facility (A) Has available space and qualified personnel for the treatment of the individual; and (B) Has agreed to accept transfer of the individual and to provide appropriate medical treatment. (iii) The transferring hospital sends to the receiving facility all medical records (or copies thereof) related to the emergency condition which the individual has presented that are available at the time of the transfer, including available history, records related to the individual’s emergency medical condition, observations of signs or symptoms, preliminary diagnosis, results of diagnostic studies or telephone reports of the studies, treatment provided, results of any tests and the informed written consent or certification (or copy thereof) required under paragraph (e)(1)(ii) of this section, and the name and address of any on-call physician (described in paragraph (g) of this section) who has refused or failed to appear within a reasonable time to provide necessary stabilizing treatment. Other records (e.g., test results not yet available or historical records not readily available from the hospital’s files) must be sent as soon as practicable after transfer; and (iv) The transfer is effected through qualified personnel and transportation equipment, as required, including the use of necessary and medically appropriate life support measures during the transfer. This Standard is not met as evidenced by: 36887 Based on interview and record review, the facility failed to 1) complete required Emergency Medical Treatment and Labor Act (EMTALA) transfer documentation for 2 (P-3, 19) of 12 patients reviewed for transfer and 2) failed to provide a safe mode of transportation for 1 (P-3) of 12 patients reviewed for transfer resulting in the potential for poor patient outcomes. Findings include: P-3 Review of the medical record for P-3 revealed she was a 27-year-old female who presented to the Emergency Department (ED) 6/1/2024 at 2011 with a chief complaint of agitation, paranoid thoughts, suicidal ideation, and auditory hallucinations telling her to kill herself. The Columbia Suicide Severity Rating Scale (C-SSRS) indicated she was at moderate risk for suicide. Further review of P-3’s medical record revealed documentation in progress notes by the social worker dated 6/2/2024 at 0251 of acceptance by a named physician at a named psychiatric facility and indicated that P-3’s mother would transport the patient via private vehicle. P-3’s medical record was reviewed for the presence of EMTALA transfer documentation which could not be found. There was no indication in physician documentation as to the stability of the patient, reason of transfer, the risks/benefits of transfer, or receiving facility physician acceptance of transfer. Review of the ED timeline for discharge documentation revealed P-3 was discharged from the facility on 6/2/2024 at 0611 to an outside psychiatric facility via private vehicle. Standard discharge instructions were given. The timeline further indicated the nurse called report to the psychiatric facility on 6/2/2024 at 0612. Physician instructions dated 6/2/2024 at 0549 stated, “Go directly to (psychiatric facility name). Return for any other issues or worsening.” On 12/17/2024 at 1415, Staff K was queried as to why EMTALA documentation was not present in the medical record to which she stated it was because the patient was transferred by private vehicle. P-19 Review of the medical record for P-19 revealed she was a 21-year-old female who presented to the ED on 9/15/2024 at 1625 with a chief complaint of suicidal ideation with a plan. Triage screening for suicide severity using C-SSRS) dated 9/15/2024 at 1903 revealed the patient was at high risk for suicide. The patient agreed to and signed for voluntary inpatient psychiatric admission requiring transfer to another hospital. Review of P-19’s medical record revealed on page 3 of the EMTALA transfer form, the “Medical records copied and sent by” line was blank. There was documentation noting that social worker staff R “sent packet” to the receiving facility on 09/16/2024 at 0806. However, it is unknown what the contents of the packet were. Facility policy titled “Emergency Medical Condition/Treatment/Transfer Policy (Emergency Medical Treatment and Active Labor Act - EMTALA)” effective 7/16/2024 states, “Transfers from Hospitals to Other Facilities...Mode of Transportation 3.5.2.1. All transfers must be affected through qualified personnel and transportation as required, including the use of necessary and medically appropriate life support measures during the transfer. The transferring physician is responsible to determine the medically appropriate personnel, equipment, and orders for the transport....in cases in which a patient’s well-being would not be jeopardized, other means of transportation besides an ambulance may be acceptable. Authorization of a patient to travel in a private car must be given by the attending physician.””

    Rule A2409. Standard-level. From a complaint.

The one inspection in the last three years
Inspections on record
DateVisitWhat the record says
Dec 18, 2024Complaint inspection2 deficiencies cited

How do patients fare?

  • CMS’s overall for it is 5 of 5.
  • Of the measures behind its , CMS counts against the national value: mortality, 0 better and 0 worse of 3; safety of care, 1 better and 0 worse of 2; readmission, 1 better and 0 worse of 5.
  • Patients rate it 5 of 5 in CMS’s patient survey (502 surveys completed, Oct 1, 2024 to Sep 30, 2025): 83% rated it 9 or 10 out of 10, and 83% would definitely recommend it.
  • Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): C. diff infections, better than the national benchmark.
  • CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart failure 12.3%, pneumonia 13.2%, stroke 11.8%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart failure 19.5%, pneumonia 16.2%, COPD 19.5%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
  • Emergency department patients spent a median of 143 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 1% left before being seen.
  • 65% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
  • Medicare’s spending per patient here is 0.86 times the national median (Jan 1, 2024 to Dec 31, 2024).
Source:

CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.

CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.

Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 55 of 5
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 55 of 5

Is it certified, and in good standing?

  • Medicare-certified acute care hospital since Jul 1, 1966.
  • Ownership: voluntary non-profit - private.
  • It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
  • No deficiency on record in the last three years.
  • Voluntary non-profit - Private.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
  • 2 deficiencies cited in the last three years came from inspections that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 5 of 5.
  • 88% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Corewell Health runs it.
  • 19 owners or officers are people: Robert W Hoefer (runs it (operational or managerial control), 100%); Whitney Eckhoff (managing employee (on the payroll), 0%); Whitney Eckhoff (other role (CMS gives no detail), 0%); Christina Freese Decker (corporate officer, 0%); Talawnda L Bragg (corporate director, 0%); Christopher B Port (corporate director, 0%); Ronald M Hofman (corporate director, 0%); Annica Euurand Waalkes (corporate director, 0%); Matthew E Cox (corporate officer, 0%); Mark Wilson (corporate director, 0%); Johannie M Torres (corporate director, 0%); Mary Doornbos (corporate director, 0%); John Buckley (corporate director, 0%); Sam R Watson (corporate director, 0%); Bill P Pink (corporate director, 0%); Simin Beg (corporate director, 0%); Lynnette Ferrell-Robinson (corporate director, 0%); Tamila Marlow (managing employee (on the payroll), 0%); Tamila Marlow (other role (CMS gives no detail), 0%).
  • CMS’s Provider of Services file records 1 change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Corewell HealthOwns 5% or more through other companies100%Feb 1, 2022
Corewell HealthRuns it (operational or managerial control)100%Jan 1, 2011

How does it compare nearby?

  • Of the 3 hospitals CMS lists in Ottawa County, 3 have an overall star rating from CMS: 2 rated 5 of 5, 1 rated 4 of 5.
  • CMS rates this one 5 of 5.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

2 compared
PlaceOverall star rating
Holland Hospital5
Trinity Health Grand Haven Hospital4

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

1 of 4

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Who published it, when, and how often it changes sit beside each fact, with a link to the agency’s own file.

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