Hearth Record

North Adams Regional Hospital Corporation

A critical access hospital in North Adams, Massachusetts 01247

71 Hospital Avenue, North Adams, Massachusetts 01247. (413) 664-5000.

CMS’s own record, on Care Compare

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The short answer

Record last released by CMS on Oct 20, 2026.

The last 24 months 2 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. Every month

Each figure’s source sits beside it, in its section below.

What these words mean3
Star ratings
CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
Inspection (survey)
A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
Deficiency, citation, violation
What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.

What did inspectors find?

The last inspection on record was on Jun 25, 2024: a standard inspection.

2 deficiencies cited in the last three years.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

When those deficiencies happened

2 deficiencies in 1 month of the last 36. Last cited Jun 2024. Most serious: Standard-level. The last 3 years, to Nov 5, 2026.

2 deficiencies by month over the last 3 years. Each cell is one month.
JanFebMarAprMayJunJulAugSepOctNovDec
2023 Dec
2024 JanFebMarAprMayJunJulAugSepOctNovDec
2025 JanFebMarAprMayJunJulAugSepOctNovDec
2026 JanFebMarAprMayJunJulAugSepOctNov

Hover or focus a month to read it.

No visit on record Visited, nothing cited A stronger orange is more serious, on its source’s own levels, read onto four bands: from the least serious it publishes to the most
Source:

Hearth Record drew this from the dates and levels in the source’s own records.

Each deficiency, as cited

Rule titles as CMS’s inspectors cite them, set in sentence case.

Source:

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Jun 25, 2024: standard inspection1 deficiency
  • Freedom From Abuse, Neglect & Exploitation

    The inspectors’ words, 645 words

    “FREEDOM FROM ABUSE, NEGLECT & EXPLOITATION CFR(s): Freedom from abuse, neglect and exploitation (§483.12(a)(1), (a)(2), (a)(3)(i), (a)(3)(ii), (a)(4), (b)(1), (b)(2), (c)(1), (c)(2), (c)(3), and (c)(4) of this chapter). “ §483.12(a)(1) Freedom from abuse, neglect, and exploitation. The resident has the right to be free from abuse, neglect, misappropriation of resident property, and exploitation as defined in this subpart. This includes but is not limited to freedom from corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident’s medical symptoms.(a) The facility must-(1) Not use verbal, mental, sexual, or physical abuse, corporal punishment, or involuntary seclusion; “ §483.12(a)(2) Ensure that the resident is free from physical or chemical restraints imposed for purposes of discipline or convenience and that are not required to treat the resident’s medical symptoms. When the use of restraints is indicated, the facility must use the least restrictive alternative for the least amount of time and document ongoing re-evaluation of the need for restraints. “ §483.12(a)(3) Not employ or otherwise engage individuals who- (i) Have been found guilty of abuse, neglect, exploitation, misappropriation of property, or mistreatment by a court of law; (ii) Have had a finding entered into the State nurse aide registry concerning abuse, neglect, exploitation, mistreatment of residents or misappropriation of their property. “ §483.12(a)(4) Report to the State nurse aide registry or licensing authorities any knowledge it has of actions by a court of law against an employee, which would indicate unfitness for service as a nurse aide or other facility staff. “ §483.12(b) The facility must develop and implement written policies and procedures that: (1) Prohibit and prevent abuse, neglect, and exploitation of residents and misappropriation of resident property, (2) Establish policies and procedures to investigate any such allegations, “ §483.12(c) In response to allegations of abuse, neglect, exploitation, or mistreatment, the facility must: (1) Ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury, to the administrator of the facility and to other officials (including to the State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures. (2) Have evidence that all alleged violations are thoroughly investigated. (3) Prevent further potential abuse, neglect, exploitation, or mistreatment while the investigation is in progress. (4) Report the results of all investigations to the administrator or his or her designated representative and to other officials in accordance with State law, including to the State Survey Agency, within 5 working days of the incident, and if the alleged violation is verified appropriate corrective action must be taken. This Standard is not met as evidenced by: 30889 Based on employee record review, policy review and interview, the Critical Access Hospital (CAH) failed to ensure Nurse Aide Registry checks were completed for 4 employees ( #1, #2, #3 and #4), out of a total of 6 employees records reviewed. Findings included: Review of the CAH’s policy entitled, Background Checks, undated, included the following: *Background checks will be conducted on all new hires, re-hires and volunteers. *Background checks may include Nurse Aide Registry. Review of employee records #1, #2, #3 and #4, indicated the following: *The employees were hired for employment at the CAH on 3/28/24, however Nurse Aide Registry checks were not completed as required, for these 4 employees. During an interview on 6/25/24 at 12:15 P.M, the Human Resources Business Partner said that Nurse Aide Registry checks should have been completed for each of the employees.”

    Rule C1612. Standard-level.

Jun 24, 2024: standard inspection1 deficiency
  • Initial Comments - Not A Deficiency Citation

    The inspectors’ words, 452 words

    “An onsite Centers for Medicare and Medicaid Services (CMS) authorized Critical Access Hospital (CAH) conversion/initial certification survey was completed at North Adams Regional Hospital, located at 71 Hospital Avenue, North Adams, MA. 01247, on 06/24/2024. Please refer to the Medicare Conditions of Participation for Critical Access Hospitals 42 CFR, Part 485, Subpart F. In accordance with the requirements for §485.623 Condition of Participation: Physical plant and environment, (C) Standard: Life safety from fire and (D) Standard: Building safety, an initial Life Safety Code (LSC) survey was conducted. The facility must meet the requirements of NFPA 101 Life Safety Code (2012 edition) and NFPA 99 Health Care Facilities Code (2012 edition). General Information: The North Adams Critical Access Hospital is located on the grounds of the previously licensed North Adams full service hospital. The CAH occupies the basement level, ground level, first and second floors of a five story (ground, first, second, third and fourth) building. The original building was constructed circa 1963 and additions were added in 2006 and 2014. The North Adams Critical Access Hospital (CAH) consists of the following: -A full basement that includes mechanical spaces, service and maintenance shops, medical records storage, boiler rooms, main and emergency power distribution rooms, a morgue and storage areas. -A ground floor that consists of an Emergency Department, Radiology Department, cafeteria, kitchen, laundry, wound care center, administrative and business offices. -A first floor that consists of administrative and business offices, operating rooms (suite), Endoscopy suite, retail (community) pharmacy, outpatient orthopedics and phlebotomy (blood draw) unit. -A second floor that consists of an 18 bed inpatient unit, in-house pharmacy, Williamstown Medical Center, inpatient rehab, support services (meditation room etc.). Note: The third and fourth floors of the original hospital are not part of the CAH and not subject to survey at this time (there is a two hour fire separation between floors). If these floors are to become part of the Critical Access Hospital (CAH) in the future, an additional Life Safety Code and Emergency Preparedness survey will be required to ensure compliance with the corresponding occupancy chapter. In addition to the above, the following is noted: -The facility is fully protected by both wet and dry automatic sprinkler systems. The dry system protects the facility’s main lobby. Note: There is an anti-freeze loop that protects the facility’s loading dock. -The facility’s emergency power is provided by an 800kW diesel powered generator which provides emergency power to the entire building upon loss of normal power. - The facility is located approximately 1.5 miles from a paid and fully staffed city Fire Station. There were no Life Safety Code (LSC) deficiencies noted at time of survey. A form 2786R was completed and forwarded to CMS.”

    Rule K0000. Standard-level.

All 2 inspections in the last three years
Inspections on record
DateVisitWhat the record says
Jun 25, 2024Standard inspection1 deficiency cited
Jun 24, 2024Standard inspection1 deficiency cited

How do patients fare?

  • CMS gives no overall : “Results are not available for this reporting period.”
  • Patients rate it 5 of 5 in CMS’s patient survey (129 surveys completed, Oct 1, 2024 to Sep 30, 2025): 85% rated it 9 or 10 out of 10, and 90% would definitely recommend it.
  • Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): pneumonia 13.9%. CMS gives no comparison with the national rate for them in this release.
  • Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): pneumonia 17.1%. CMS gives no comparison with the national rate for them in this release.
  • After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, no different than the national rate.
  • Emergency department patients spent a median of 154 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025).
Ratings and measures, as published
MeasureRating
Overall ratingCMS’s overall hospital quality star rating, 1 to 5Not rated
Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 55 of 5

Is it certified, and in good standing?

  • Medicare-certified critical access hospital since Jul 12, 2024.
  • Ownership: government - federal.
  • It is not accredited by a private organisation, so the state carries out its routine inspections for Medicare.
  • No deficiency on record in the last three years.
  • Government - Federal.
Source:

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

Has it been penalized?

  • CMS doesn’t publish fines or other penalties for hospitals.
  • CMS’s HAC Reduction Program file has no result for it: the program covers general acute care hospitals Medicare pays under its inpatient prospective payment system.
  • None of the deficiencies cited in the last three years came from an inspection that included a complaint investigation.
Source:

CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.

What do patients say about their care?

  • CMS doesn’t publish staffing levels for hospitals.
  • In CMS’s patient survey, patients rate how well its nurses communicated 5 of 5.
  • 96% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
Source:

CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.

Who owns it?

  • Berkshire Health System Inc. owns 100% directly since Jul 20, 2023.
  • Bhs Management Services Inc. runs it.
  • 28 owners or officers are people: David Hall (corporate director); Alfred A Barbalunga (corporate director); Susan Kormanik (corporate director); Deborah Renzi (corporate director); Leticia S E Haynes (corporate director); Jeannette Smith (corporate director); Edith Dobelle (corporate director); Cheryl Boudreau (corporate director); David Moresi (corporate director); John Bissell (corporate director); Anakatina Cordon Suffish (corporate director); Kathleen M Mccormick (corporate director); John A Loiodice (corporate director); Laurie Moffatt (corporate director); Alec R Belman (corporate director); Shaun V. Cusson (corporate director); Albert A Bravo (corporate director); James Lederer (corporate director); Edmund H Hornstein (corporate director); Barton Raser (corporate director); Frederick W Puddester (corporate director); Scott St George (corporate officer); Robert Boebert (managing employee (on the payroll)); Richard Alcombright (corporate director); Robert Cella (corporate director); Laurie Lamarre (runs it (operational or managerial control)); Darlene M Rodowicz (corporate officer); Timothy Burke (corporate director).
  • CMS’s Provider of Services file records no change of ownership.
  • No private-equity firm among the owners CMS lists.
  • No real-estate investment trust among the owners CMS lists.
Source:

CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.

CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Oct 14, 2026. Updated quarterly.

Organisations CMS lists
OrganisationRoleShareSince
Bhs Management Services Inc.Runs it (operational or managerial control)100%Jul 20, 2023
Berkshire Health System Inc.Owns 5% or more directly100%Jul 20, 2023

How does it compare nearby?

  • Of the 3 hospitals CMS lists in Berkshire County, 2 have an overall star rating from CMS: 1 rated 5 of 5, 1 rated 4 of 5.
  • CMS gives this hospital no overall star rating to compare.
Source:

CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.

2 compared
PlaceOverall star rating
Berkshire Medical Center4
Fairview Hospital5

What the record doesn’t say

  • CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
  • Only complaints that led to a citation appear; complaints that didn’t aren’t published.
  • Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
  • QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
  • CMS doesn’t publish staffing levels for hospitals.
  • In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.

Sources

If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.

Source:

This copy of the record was made on Nov 5, 2026.

From the hospital

The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.

Replies

None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.

Paid listing

None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.

How to read a record

Four things every record does, shown on an example record made up for this guide.

An example record, made up for this guide

An example nursing home

Made up for this guide: no real place is shown

Not fully inspected in over two years (CMS flag)

11 health citations at the latest inspection cycle

The state average is 14.3.

Source:

CMS, State and US Averages and Health Deficiencies. Released Oct 28, 2026. Updated monthly.

From the homeNone yet. Replies and paid listings aren’t open, and when they open they will sit here, below the record.

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