Ochsner Medical Center Acute
An acute care hospital in New Orleans, Louisiana 70121
1516 Jefferson Hwy, New Orleans, Louisiana 70121. (504) 842-3000.
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The short answer
Record last released by CMS on Oct 20, 2026.
- 4of 5 CMS’s overall rating
- 3of 5 patient survey rating
- 3 deficiencies cited in the last three years
- 959 beds
Each figure’s source sits beside it, in its section below.
What these words mean3
- Star ratings
- CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System.
- Inspection (survey)
- A visit by state inspectors, often unannounced, who check a place against the rules it must meet. For nursing homes and other places Medicare pays, CMS calls these visits surveys: a standard survey of a nursing home comes at least every 15 months, and a complaint survey whenever a complaint calls for one. Source: CMS; 42 CFR 488.308.
- Deficiency, citation, violation
- What inspectors write up when a place didn’t meet a rule: the rule, what they saw, and when. CMS calls it a deficiency; states may say citation or violation. It is the inspectors’ finding, not a court’s, and the place is usually asked for a plan to correct it. Source: CMS, statement of deficiencies (Form CMS-2567); each state’s licensing agency.
What did inspectors find?
The last inspection on record was on Jul 6, 2026: a complaint inspection.
3 deficiencies cited in the last three years, 1 of them under EMTALA, the law requiring an emergency department to examine and stabilise anyone who comes to it.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
When those deficiencies happened
3 deficiencies in 2 months of the last 36. Last cited Dec 2025. Most serious: Standard-level. The last 3 years, to Oct 27, 2026.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | Nov | Dec | ||||||||||
| 2024 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2025 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 2026 | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct |
Hover or focus a month to read it.
Hearth Record drew this from the dates and levels in the source’s own records.
Each deficiency, as cited
Rule titles as CMS’s inspectors cite them, set in sentence case.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Dec 18, 2025: complaint inspection2 deficiencies
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Patient Rights: Care In Safe Setting
The inspectors’ words, 147 words
“PATIENT RIGHTS: CARE IN SAFE SETTING CFR(s): 482.13(c)(2) The patient has the right to receive care in a safe setting. This Standard is not met as evidenced by: 48050 Based on record review and interview, the facility failed to ensure the patient’s right to receive care in a safe setting. This deficient practice was evidenced by failure to ensure 2 (S8ERT, S9ERT) of 2 unlicensed personnel had criminal background checks done by a company approved by Louisiana State Police prior to hire. Findings: Review of S8ERT and S9ERT personnel files revealed the criminal background checks done prior to hire by a company not approved by Louisiana State Police. In an interview on 12/17/2025 at 3:15 PM, S7VPHR verified the hospital is aware that the company currently being used for criminal background checks for employees prior to hire is not a company approved by the Louisiana State Police.”
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Posting Of Signs
The inspectors’ words, 305 words
“POSTING OF SIGNS CFR(s): 489.20(q) [The provider agrees,] in the case of a hospital as defined in §489.24(b), to post conspicuously in any emergency department or in a place or places likely to be noticed by all individuals entering the emergency department, as well as those individuals waiting for examination and treatment in areas other than traditional emergency departments (that is, entrance, admitting area, waiting room, treatment area) a sign (in a form specified by the Secretary) specifying the rights of individuals under section 1867 of the Act with respect to examination and treatment for emergency medical conditions and women in labor; and to post conspicuously (in a form specified by the Secretary) information indicating whether or not the hospital or rural primary care hospital (e.g., critical access hospital) participates in the Medicaid program under a State plan approved under Title XIX. This Standard is not met as evidenced by: 48050 Based on observation and interview, the hospital failed to ensure signs were posted conspicuously in places likely to be noticed by all individuals entering the emergency department (ED) specifying the rights of individuals under section 1867 of the Emergency Medical Treatment and Active Labor Act (EMTALA), with respect to examination and treatment for emergency medical conditions and women in labor, and to post conspicuously information indicating whether or not the hospital participated in the Medicaid program under a State plan approved under Title XIX. The hospital did not have EMTALA signage posted in the ambulance entrance. Findings: On 12/18/2025 between 11:20 AM to 11:40 AM, a tour of the emergency department with S1EDD was conducted. The tour revealed there was no EMTALA signage in the ambulance entrance of the emergency department: In an interview on 12/18/2025 at 11:29 AM, S1EDD verified there was no EMTALA signage in the ambulance entrance to the emergency department.”
Apr 2, 2024: complaint inspection1 deficiency
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Patient Rights: Informed Consent
The inspectors’ words, 504 words
“PATIENT RIGHTS: INFORMED CONSENT CFR(s): 482.13(b)(2) The patient or his or her representative (as allowed under State law) has the right to make informed decisions regarding his or her care. The patient’s rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate. This Standard is not met as evidenced by: 44495 Based on observation and interview, the facility failed to ensure informed consent was executed according to standard of care and hospital policy. The deficient practice is evidenced by failure of hospital staff to complete all requisite sections of the consent forms for 1 (#3) of 3 (#1-#3) reviewed patient medical records. Findings: Review of hospital policy OHS.MED.033, titled “Informed Consent,” effective 09/2018, revealed in part, “IV. Policy Statements . . . B. It is the responsibility of a provider credentialed and privileged to perform the procedure to present the patient with a clear concise explanation of the proposed treatment plan. The patient should be provided information on the following: 1.His/her condition; 2. Proposed treatment/ procedures; 3. Alternative treatment/ procedures; 4. Material risks and benefits of proposed and alternative treatments/ procedures; and 5. Likelihood of success of treatment.” Review of the medical record for Patient #3 navigated by S2CPI revealed the patient was admitted on 03/16/2024 with a diagnosis of abdominal pain. An esophagogastroduodenoscopy (EGD) was performed on 03/19/2024. Review of the consent signed by Patient #3 for the EGD revealed the section “Patient Condition/ Indication for Procedure” was not filled out. Review of the anesthesia consent under the section “Patient Condition/ Indication for Procedure” revealed “See Surgical Consent.” Further review of the anesthesia consent for Patient #3 revealed the section “Treatment/ Procedure- Anesthesia” documented the purpose was “To provide anesthesia for proposed surgical/ medical procedure,” and “Procedure: EGD.” The section also contained the statement, “See section 5 for types of anesthesia, including those applicable to your procedure, which will be discussed with you by the Anesthesia team.” Review of Section 5 revealed in part, “The type of anesthesia most appropriate for your operation will be mutually agreed upon by you, your surgeon, and your anesthesiologist/ CRNA. There are four main types of anesthesia from which to choose: 1. General anesthesia . . . 2. Regional anesthesia . . . 3. Monitored anesthesia care . . . 4. Local anesthesia.” The form did not contain any marks or indication on the form that identified the specific type of anesthesia planned for the procedure. In interview on 04/02/2024 at the time of record review between 10:06 a.m. and 10:16 a.m., S2CPI verified the patient condition or indication for the procedure was not filled out on the surgical consent and the anesthesia consent referred to this incomplete section for the indication for anesthesia. S2CPI also verified the consent did not specify the type of anesthesia planned for the EGD.”
All 7 inspections in the last three years
| Date | Visit | What the record says |
|---|---|---|
| Jul 6, 2026 | Complaint inspection | No deficiencies cited |
| Apr 14, 2026 | Complaint inspection | No deficiencies cited |
| Jan 6, 2026 | Complaint inspection | No deficiencies cited |
| Dec 18, 2025 | Complaint inspection | 2 deficiencies cited |
| Aug 6, 2025 | Complaint inspection | No deficiencies cited |
| Apr 2, 2024 | Complaint inspection | 1 deficiency cited |
| Feb 27, 2024 | Complaint inspection | No deficiencies cited |
How do patients fare?
- CMS’s overall CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System. for it is 4 of 5.
- Of the measures behind its CMS rates some kinds of place from 1 to 5 stars, more stars meaning better on CMS’s own measures for that kind: for a nursing home, its health inspections, staffing and quality measures. A rating is CMS’s summary of those measures; it doesn’t promise good care. Source: CMS, Care Compare and the Five-Star Quality Rating System., CMS counts against the national value: mortality, 2 better and 1 worse of 8; safety of care, 3 better and 0 worse of 8; readmission, 2 better and 3 worse of 11.
- Patients rate it 3 of 5 in CMS’s patient survey (1,973 surveys completed, Oct 1, 2024 to Sep 30, 2025): 72% rated it 9 or 10 out of 10, and 72% would definitely recommend it.
- Infections, compared by CMS with the national benchmark (Oct 1, 2024 to Sep 30, 2025): central line bloodstream infections (CLABSI), better than the national benchmark; catheter urinary tract infections (CAUTI), better than the national benchmark; surgical site infections after colon surgery, no different than national benchmark; surgical site infections after abdominal hysterectomy, worse than the national benchmark; MRSA bloodstream infections, no different than national benchmark; C. diff infections, better than the national benchmark.
- CMS’s patient safety composite for serious complications, PSI 90, Jul 1, 2022 to Jun 30, 2024: no different than the national value.
- Deaths within 30 days, as CMS gives them (Jul 1, 2022 to Jun 30, 2025): heart attack 12.1%, heart failure 10.6%, pneumonia 12.2%, COPD 10.1%, stroke 11.3%, heart bypass surgery 2.5%. CMS gives no comparison with the national rate for them in this release.
- Readmissions within 30 days, as CMS gives them (Jul 1, 2023 to Jun 30, 2025): heart attack 14.2%, heart failure 21.7%, pneumonia 17.5%, COPD 20.4%, heart bypass surgery 13.3%, hip or knee replacement 5.1%. CMS gives no comparison with the national rate for them in this release.
- After outpatient care, compared by CMS: unplanned hospital visits after a colonoscopy, better than the national rate; hospital admissions after outpatient chemotherapy, no different than the national rate; emergency visits after outpatient chemotherapy, no different than the national rate; unplanned hospital visits after outpatient surgery, no different than expected.
- Emergency department patients spent a median of 174 minutes there before leaving (Oct 1, 2024 to Sep 30, 2025), and 1% left before being seen.
- 71% of patients with severe sepsis or septic shock got the care CMS measures, SEP-1 (Oct 1, 2024 to Sep 30, 2025).
- Medicare’s spending per patient here is 0.99 times the national median (Jan 1, 2024 to Dec 31, 2024).
CMS, Hospital General Information, Patient survey (HCAHPS) - Hospital, Healthcare Associated Infections - Hospital, Timely and Effective Care - Hospital and Medicare Spending Per Beneficiary - Hospital. Released Aug 13, 2026. Updated quarterly.
CMS, Complications and Deaths - Hospital and Unplanned Hospital Visits - Hospital. Released Sep 30, 2026. Updated quarterly.
| Measure | Rating |
|---|---|
| Overall ratingCMS’s overall hospital quality star rating, 1 to 5 | 4 of 5 |
| Patient survey ratingCMS star rating from its survey of the hospital’s patients (HCAHPS), 1 to 5 | 3 of 5 |
Is it certified, and in good standing?
- Medicare-certified acute care hospital since Jul 1, 1966.
- Ownership: voluntary non-profit - private.
- It is accredited by The Joint Commission, whose surveys stand in for the state’s routine inspections.
- No For hospices, home health agencies, hospitals and dialysis facilities, CMS writes deficiencies at two levels. Standard is the usual one; condition-level is the more serious, when a problem is serious enough that the provider doesn’t meet a whole condition of taking part in Medicare. Source: CMS, State Operations Manual. deficiency on record in the last three years.
- Voluntary non-profit - Private.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
Has it been penalized?
- CMS doesn’t publish fines or other penalties for hospitals.
- Not among the hospitals whose Medicare payments CMS cut under the Hospital-Acquired Condition Reduction Program for fiscal year 2026.
- 3 deficiencies cited in the last three years came from inspections that included a complaint investigation.
CMS, Hospital-Acquired Condition (HAC) Reduction Program. Released Aug 13, 2026. Updated yearly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
CMS, QCOR Hospital 2567 statements of deficiencies. Released Oct 20, 2026. Updated monthly.
What do patients say about their care?
- CMS doesn’t publish staffing levels for hospitals.
- In CMS’s patient survey, patients rate how well its nurses communicated 3 of 5.
- 88% of its health care workers got a flu shot (Oct 1, 2024 to Mar 31, 2025).
CMS, Patient survey (HCAHPS) - Hospital and Timely and Effective Care - Hospital. Released Aug 13, 2026. Updated quarterly.
Who owns it?
- Ochsner Clinic Foundation owns 100% directly since Jul 1, 1966.
- Ochsner Clinic Foundation runs it.
- 31 owners or officers are people: Suzanne T. Mestayer (corporate director); Benjamin N Doga (corporate director); Jefferson G Parker (corporate director); Eboni G Price-Haywood (corporate director); Victoria Angela Mcghee Smith (corporate director); Tiffany Davis (corporate director); Robert J Patrick (corporate director); Allyson Pharr (corporate director); Brian A Moore (corporate director); Peter C November (corporate officer); John Allen Evans (corporate director); Jose S Suquet (corporate director); Dennis P Lauscha (corporate director); Jared S Quoyeser (corporate director); William Hines (corporate director); James M Molloy (corporate officer); Justin T Augustine (corporate director); Karen B Blessey (corporate director); Robert Wolterman (corporate officer); Robert Wolterman (managing employee (on the payroll)); Robert Wolterman (runs it (operational or managerial control)); William D Sumrall (corporate director); Timothy L. Riddell (corporate officer); Timothy L. Riddell (runs it (operational or managerial control)); Alisha M Lacour (corporate director); Robert Lecorgne (corporate director); Cuong Q Bui (corporate director); Benjamin G Bordelon (corporate director); Susan H Gunn (corporate director); Suma D Jain (corporate director); Andrew Wisdom (corporate director).
- CMS’s Provider of Services file records no change of ownership.
- No private-equity firm among the owners CMS lists.
- No real-estate investment trust among the owners CMS lists.
CMS, Hospital All Owners and Hospital Enrollments. Released Sep 29, 2026. Updated monthly.
CMS, Provider of Services File - Hospital & Non-Hospital Facilities. Released Jul 15, 2026. Updated quarterly.
| Organisation | Role | Share | Since |
|---|---|---|---|
| Ochsner Clinic Foundation | Owns 5% or more directly | 100% | Jul 1, 1966 |
| Ochsner Clinic Foundation | Runs it (operational or managerial control) | 100% | Jul 1, 1966 |
How does it compare nearby?
- Of the 8 hospitals CMS lists in Jefferson Parish, 4 have an overall star rating from CMS: 2 rated 4 of 5, 1 rated 3 of 5, 1 rated 2 of 5.
- CMS rates this one 4 of 5.
CMS, Hospital General Information. Released Aug 13, 2026. Updated quarterly.
| Place | Overall star rating |
|---|---|
| West Jefferson Medical Center | 3 |
| East Jefferson General Hospital | 2 |
| Ochsner Medical Center-Kenner | 4 |
| Omega Hospital, LLC | Not given |
| River Oaks Hospital | Not given |
| Oceans Behavioral Hospital of Greater New Orleans | Not given |
| Perimeter Behavioral Hospital of New Orleans | Not given |
What the record doesn’t say
- CMS doesn’t publish fines or other penalties for hospitals, so none are shown. The one payment cut CMS publishes for each hospital, under its Hospital-Acquired Condition Reduction Program, is shown where it applies.
- Only complaints that led to a citation appear; complaints that didn’t aren’t published.
- Most hospitals are accredited by a private organisation (The Joint Commission, DNV and others) whose routine inspections stand in for the state’s; those reports aren’t public, and QCOR holds only the state’s surveys: no inspection on record here doesn’t mean none took place.
- QCOR says its hospital inspection data are complete only through September 17, 2026, while it moves to a new system.
- CMS doesn’t publish staffing levels for hospitals.
- In its September 2026 release CMS gives no comparison with the national rate for death and readmission rates, though it gives the rates.
Sources
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Centers for Medicare & Medicaid Services, Hospital General Information (xubh-q36u).
Released Aug 13, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Patient survey (HCAHPS) - Hospital.
Released Aug 13, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Healthcare Associated Infections - Hospital (77hc-ibv8).
Released Aug 13, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Complications and Deaths - Hospital (ynj2-r877).
Released Sep 30, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Unplanned Hospital Visits - Hospital (632h-zaca).
Released Sep 30, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Timely and Effective Care - Hospital (yv7e-xc69).
Released Aug 13, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Medicare Spending Per Beneficiary - Hospital (rrqw-56er).
Released Aug 13, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital-Acquired Condition (HAC) Reduction Program (yq43-i98g).
Released Aug 13, 2026 and checked Oct 27, 2026. Updated yearly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Provider of Services File - Hospital & Non-Hospital Facilities (Hospital_and_other.DATA.Q2_2026.csv).
Released Jul 15, 2026 and checked Oct 27, 2026. Updated quarterly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, QCOR Hospital 2567 statements of deficiencies (Hospital_2567s_2010_to_2026YTD.xlsx).
Released Oct 20, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital All Owners (Hospital_All_Owners_2026.09.29.csv).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
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Centers for Medicare & Medicaid Services, Hospital Enrollments (Hospital_Enrollments_2026.09.29.csv).
Released Sep 29, 2026 and checked Oct 27, 2026. Updated monthly. Public domain (U.S. Government work).
If you believe something here is wrong, a correction starts with the agency whose record this copies: CMS. CMS’s own record is on Care Compare. If Hearth Record copied something wrongly, it will fix it and log the correction publicly, with its date: how corrections work.
This copy of the record was made on Oct 27, 2026.
From the hospital
The public record above comes first. Anything the hospital adds will appear here, below it, and say who wrote it.
Replies
None. Replies aren’t open yet. When they open, the hospital will be able to answer any finding for free, and the reply will show beside that finding, unedited and dated.
Paid listing
None. Paid listings aren’t open yet. When they open, anything paid for will say “Paid by the hospital”, and paying will never change a finding, a rating or the order of results.